# Smartsupp vs Tawk.to

| Attribute | Smartsupp | Tawk.to |
|---|---|---|
| **Vioscale score** | 74.9 (25% (low)) | 66.8 (41% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-based customer support platform that combines live chat agents with AI-powered chatbots and workflow automation across multiple channels into a single dashboard. | A completely free communication service allowing website owners to engage with visitors through live chat and multiple messaging channels. The platform includes AI-powered automation, shared inboxes, and native mobile applications for iOS, Android, macOS, and Windows. |
| integrations.count | 80 | 8 |
| integrations.list | `[{"name":"WordPress"},{"name":"WooCommerce"},{"name":"PrestaShop"},{"name":"Facebook Messenger"},{"name":"WhatsApp"}]` | `[{"name":"Facebook Messenger"},{"name":"WhatsApp"},{"name":"Telegram"},{"name":"Twilio"},{"name":"Email"},{"name":"Zapier"},{"name":"REST API"},{"name":"Webhooks"}]` |
| market.availability | `{"primaryMarkets":["EU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true,"android":true,"windows":true}` | `{"ios":true,"mac":true,"web":true,"android":true,"windows":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","features":["Live chat","Visitor information and history","Basic automation workflows"],"contactSales":false},{"free":false,"name":"Mira AI Agent","features":["AI shopping assistant","Product recommendations","Configurable human handover","Automatic product training from feeds and FAQs"],"components":[{"per":{"qty":100,"unit":"conversations"},"kind":"metered","amount":16,"period":"year","currency":"USD"}],"description":"AI shopping assistant for product recommendations and customer support","contactSales":false,"includedLimits":{"conversations_per_month":"100-5000"}}],"summary":"Free plan available. Paid plans billed monthly or annually. 14-day free trial. Mira AI Agent from $16 per 100 conversations/year.","currency":"USD","freeTier":true,"sourceUrl":"https://www.smartsupp.com/pricing/","retrievedAt":"2026-08-19T13:40:27.108Z","freeTrialDays":14,"startingPrice":{"unit":"conversations","amount":16,"period":"year","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"free","summary":"100% free, forever","freeTier":true,"sourceUrl":"https://www.tawk.to","retrievedAt":"2026-08-19T13:45:38.696Z"}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | free |
| pricing.price_level | mid | free |
| pricing.starting_price | `{"amount":16,"currency":"USD"}` | - |
| pricing.transparent | yes | yes |
| reliability.status_page | - | yes |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |

## Capabilities (Live Chat)

| Capability | Smartsupp | Tawk.to |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Round robin and skills based agent routing | - | - |
| Canned responses and shortcut macros | - | - |
| Real time typing preview sneek peek | - | - |
| Visitor screen sharing co browsing | - | - |
| Omnichannel whatsapp facebook SMS inbox | - | - |
| Automated offline ticketing fallback | - | - |
| Proactive outbound chat triggers | - | - |
| Salesforce hubspot CRM contact sync | - | - |
| Chat transcript export and audit logs | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T17:13:25.801Z. "-" = undocumented, not absent.*