# ServiceM8 vs Workiz

**Leader by Vioscale score:** ServiceM8

| Attribute | ServiceM8 | Workiz |
|---|---|---|
| **Vioscale score** | 56.1 (48% (low)) | 30.3 (33% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-based platform for field service businesses that consolidates job management, staff scheduling, client communication, quoting, invoicing, and payment processing. Works across iOS, Android, and web, with offline capabilities for mobile teams. | A cloud-based business management system for home service trades that automates job dispatch, invoicing, payment processing, and customer communication through AI-assisted features and mobile capabilities. |
| features.capabilities | `{"quoting":true,"inventory":true,"trade_focus":"general","work_orders":true,"gps_tracking":true,"dispatch_board":true,"self_scheduling":true,"invoicing_payments":true,"accounting_integration":true,"gps_geofenced_timeclock_check_in_out":true,"automated_sms_email_arrival_reminders":true,"photo_based_quality_assurance_checklists":true,"recurring_route_optimization_and_scheduling":true,"integrated_voip_call_tracking_and_screen_pop":true,"good_better_best_multi_option_pricebook_quoting":true,"gps_truck_tracking_and_technician_dispatch_board":true,"mobile_app_invoicing_and_field_credit_card_capture":true,"online_customer_booking_and_price_calculator_widget":true,"recurring_service_maintenance_agreement_auto_billing":true,"uber_style_customer_technician_en_route_tracking_link":true}` | `{"pci":true,"soc2":false,"quoting":true,"inventory":true,"trade_focus":"general","work_orders":true,"gps_tracking":true,"dispatch_board":true,"mobile_offline":false,"target_segment":"smb","self_scheduling":true,"invoicing_payments":true,"accounting_integration":true}` |
| integrations.count | 7 | 16 |
| integrations.list | `[{"name":"Office 365"},{"name":"Xero"},{"name":"MYOB"},{"name":"QuickBooks Online"},{"name":"Reece maX"},{"name":"Outlook"},{"name":"Stripe"},{"name":"Apple Pay"}]` | `[{"name":"QuickBooks"},{"name":"Google Calendar"},{"name":"Google Reserve"},{"name":"Zapier"},{"name":"Thumbtack"},{"name":"Angi"},{"name":"Linxup"},{"name":"CompanyCam"},{"name":"JB Warranties"},{"name":"Sunbit"},{"name":"Wisetack"},{"name":"Dispatch.me"},{"name":"NiceJob"},{"name":"SearchKings"},{"name":"Nexa"},{"name":"HouseHappy"}]` |
| market.availability | `{"hqCountry":"AU","primaryMarkets":["GB","US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":["US"],"availabilityScope":"regional","availableCountries":["US"],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free for solo operators, up to 30 jobs/month","features":["Job cards","Scheduling","Quotes","Invoices","Email & SMS","Mobile payments","Accounting integrations"],"commitment":"monthly","components":[{"kind":"fixed","amount":0,"period":"month","currency":"GBP"}],"description":"For solo operators","contactSales":false,"includedLimits":{"jobs_per_month":"30"}},{"free":false,"name":"Growing","summary":"150 new jobs per month","commitment":"monthly","contactSales":false,"includedLimits":{"jobs_per_month":"150"}}],"addOns":[{"name":"Forms"},{"name":"Auto Routing"},{"name":"ServiceM8 Phone"}],"summary":"Free tier available. Paid plans start from Growing tier at 150 jobs/month. No lock-ins; upgrade/downgrade anytime.","currency":"GBP","freeTier":true,"sourceUrl":"https://www.servicem8.com/za/pricing","retrievedAt":"2026-08-24T22:32:30.120Z","freeTrialDays":14,"billingPeriods":["month"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Standard","features":["Scheduling","Invoices & Estimates","Online Payments","5 Automations","Service areas","Built-in reports","Client management","Custom fields","Subcontractors management","QuickBooks Online"],"minSeats":5,"commitment":"monthly","description":"The essential tools to grow and boost efficiency.","contactSales":true},{"free":false,"name":"Pro","features":["Everything in Standard, plus:","Performance pay","10 Automations","Genius leads","Genius scheduling","Custom reports"],"minSeats":5,"commitment":"monthly","description":"The perfect plan with AI tools and enhanced automations.","contactSales":true},{"free":false,"name":"Ultimate","features":["Everything in Pro, plus:","Service plans","30 Automations","Sales proposals"],"commitment":"monthly","description":"The complete plan built for mid-size and large companies with multiple crews and locations.","contactSales":true}],"summary":"Monthly subscription with first 5 users included in base plans. Free trial available.","freeTier":false,"sourceUrl":"https://www.workiz.com/","retrievedAt":"2026-08-04T08:43:56.753Z","billingPeriods":["month"]}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | low | unknown |
| pricing.transparent | no | no |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | - |
| security.iso27001 | - | yes |

## Capabilities (Field Service Management Software)

| Capability | ServiceM8 | Workiz |
|---|:--:|:--:|
| **Core** |  |  |
| Trade focus | General / multi-trade | General / multi-trade |
| **Platform** |  |  |
| Mobile app with offline mode | - | ✗ |
| Dispatch / scheduling board | ✓ | ✓ |
| Work-order management | ✓ | ✓ |
| **Quote-to-cash** |  |  |
| Quoting / estimates | ✓ | ✓ |
| Invoicing + in-field payments | ✓ | ✓ |
| **Operations** |  |  |
| GPS / fleet tracking | ✓ | ✓ |
| Inventory / parts management | ✓ | ✓ |
| **Engagement** |  |  |
| Customer self-scheduling (online booking) | ✓ | ✓ |
| **Integrations** |  |  |
| Accounting integration (QuickBooks / Xero) | ✓ | ✓ |
| **Compliance** |  |  |
| PCI DSS compliant (payments) | - | ✓ |
| SOC 2 Type II | - | ✗ |
| **Pricing** |  |  |
| Pricing model | - | - |
| **Market** |  |  |
| Target segment | - | SMB / growing contractor |

*Source: Vioscale. Generated 2026-09-01T17:06:31.429Z. "-" = undocumented, not absent.*