# ServiceM8 vs Synchroteam

| Attribute | ServiceM8 | Synchroteam |
|---|---|---|
| **Vioscale score** | 56.1 (48% (low)) | 52.3 (39% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-based platform for field service businesses that consolidates job management, staff scheduling, client communication, quoting, invoicing, and payment processing. Works across iOS, Android, and web, with offline capabilities for mobile teams. | Synchroteam enables organizations to manage mobile workers by providing real-time scheduling, dispatch, GPS tracking, job management, inventory control, and customer communication tools through web and mobile applications. |
| features.capabilities | `{"quoting":true,"inventory":true,"trade_focus":"general","work_orders":true,"gps_tracking":true,"dispatch_board":true,"self_scheduling":true,"invoicing_payments":true,"accounting_integration":true,"gps_geofenced_timeclock_check_in_out":true,"automated_sms_email_arrival_reminders":true,"photo_based_quality_assurance_checklists":true,"recurring_route_optimization_and_scheduling":true,"integrated_voip_call_tracking_and_screen_pop":true,"good_better_best_multi_option_pricebook_quoting":true,"gps_truck_tracking_and_technician_dispatch_board":true,"mobile_app_invoicing_and_field_credit_card_capture":true,"online_customer_booking_and_price_calculator_widget":true,"recurring_service_maintenance_agreement_auto_billing":true,"uber_style_customer_technician_en_route_tracking_link":true}` | - |
| integrations.count | 7 | 2 |
| integrations.list | `[{"name":"Office 365"},{"name":"Xero"},{"name":"MYOB"},{"name":"QuickBooks Online"},{"name":"Reece maX"},{"name":"Outlook"},{"name":"Stripe"},{"name":"Apple Pay"}]` | `[{"name":"QuickBooks Online"},{"name":"Zapier"}]` |
| market.availability | `{"hqCountry":"AU","primaryMarkets":["GB","US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free for solo operators, up to 30 jobs/month","features":["Job cards","Scheduling","Quotes","Invoices","Email & SMS","Mobile payments","Accounting integrations"],"commitment":"monthly","components":[{"kind":"fixed","amount":0,"period":"month","currency":"GBP"}],"description":"For solo operators","contactSales":false,"includedLimits":{"jobs_per_month":"30"}},{"free":false,"name":"Growing","summary":"150 new jobs per month","commitment":"monthly","contactSales":false,"includedLimits":{"jobs_per_month":"150"}}],"addOns":[{"name":"Forms"},{"name":"Auto Routing"},{"name":"ServiceM8 Phone"}],"summary":"Free tier available. Paid plans start from Growing tier at 150 jobs/month. No lock-ins; upgrade/downgrade anytime.","currency":"GBP","freeTier":true,"sourceUrl":"https://www.servicem8.com/za/pricing","retrievedAt":"2026-08-24T22:32:30.120Z","freeTrialDays":14,"billingPeriods":["month"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Standard","summary":"$39/user/month when billed annually, $49/user/month when billed monthly","features":["Job management and search","Scheduling and dispatch","Mobile apps (iOS/Android)","Customer portal","GPS tracking and maps","Invoicing and quotations","Inventory management","Contract management","Web services API","No setup or hosting fees"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":39,"period":"month","currency":"USD"}],"description":"Includes all features except Route Optimization","contactSales":false},{"free":false,"name":"Premium","summary":"$64/user/month when billed annually, $79/user/month when billed monthly","features":["All Standard features","Route optimization"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":64,"period":"month","currency":"USD"}],"description":"Includes all features including Route Optimization","contactSales":false}],"summary":"From $39/user/month billed annually. Free 14-day trial, no credit card required.","currency":"USD","freeTier":false,"sourceUrl":"https://www.synchroteam.com/pricing.php","retrievedAt":"2026-08-24T21:03:35.656Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":39,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | low | mid |
| pricing.starting_price | - | `{"amount":39,"currency":"USD"}` |
| pricing.transparent | no | yes |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |

## Capabilities (Field Service Management Software)

| Capability | ServiceM8 | Synchroteam |
|---|:--:|:--:|
| **Core** |  |  |
| Trade focus | General / multi-trade | - |
| **Platform** |  |  |
| Mobile app with offline mode | - | - |
| Dispatch / scheduling board | ✓ | - |
| Work-order management | ✓ | - |
| **Quote-to-cash** |  |  |
| Quoting / estimates | ✓ | - |
| Invoicing + in-field payments | ✓ | - |
| **Operations** |  |  |
| GPS / fleet tracking | ✓ | - |
| Inventory / parts management | ✓ | - |
| **Engagement** |  |  |
| Customer self-scheduling (online booking) | ✓ | - |
| **Integrations** |  |  |
| Accounting integration (QuickBooks / Xero) | ✓ | - |
| **Compliance** |  |  |
| PCI DSS compliant (payments) | - | - |
| SOC 2 Type II | - | - |
| **Pricing** |  |  |
| Pricing model | - | - |
| **Market** |  |  |
| Target segment | - | - |

*Source: Vioscale. Generated 2026-09-01T16:51:28.909Z. "-" = undocumented, not absent.*