# Salesforce Field Service vs ServiceTitan

**Leader by vioscaleAI score:** ServiceTitan

| Attribute | Salesforce Field Service | ServiceTitan |
|---|---|---|
| **vioscaleAI score** | 38.4 (59% (medium)) | 44.9 (45% (low)) |
| content.faq | `[{"answer":"A cloud-based CRM platform for sales teams that combines lead, account, and opportunity tracking with AI-assisted automation, customization, and integrated productivity tools. It is indexed under Field Workforce Scheduling.","source":"https://www.salesforce.com/sales/pricing/","question":"What is Salesforce Field Service?","confidence":0.6},{"answer":"Salesforce Field Service is a paid product; published pricing starts at $25 per month. It is sold across 4 plans (Starter Suite, Pro Suite, Core and Advanced). There is no free tier. Pricing changes often, so verify at source before relying on it.","source":"https://www.salesforce.com/sales/pricing/","question":"How much does Salesforce Field Service cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Salesforce Field Service. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.salesforce.com/sales/pricing/","question":"What platforms does Salesforce Field Service support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Salesforce Field Service, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.salesforce.com/sales/pricing/","question":"Can Salesforce Field Service be self-hosted?","confidence":0.6},{"answer":"We have confirmed 5 integrations for Salesforce Field Service, including MuleSoft, Slack, Tableau, Data 360 and AgentExchange. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.salesforce.com/sales/pricing/","question":"What does Salesforce Field Service integrate with?","confidence":0.6},{"answer":"We have independently confirmed HIPAA and GDPR for Salesforce Field Service. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Salesforce Field Service not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.salesforce.com/artificial-intelligence/trusted-ai/","question":"What security certifications does Salesforce Field Service have?","confidence":0.7},{"answer":"Salesforce Field Service is available worldwide. Its primary market is the United States.","source":"https://www.salesforce.com/sales/pricing/","question":"Where is Salesforce Field Service available?","confidence":0.5}]` | `[{"answer":"Software that enables trade service businesses to manage work orders, generate proposals and quotes, optimize project profitability, handle accounting and billing, and integrate with supplier and business management tools. It is indexed under Field Service Management Software.","source":"https://www.servicetitan.com/press/servicetitan-announces-ipo-pricing","question":"What is ServiceTitan?","confidence":0.6},{"answer":"We have confirmed browser-based access to ServiceTitan. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.servicetitan.com/press/servicetitan-announces-ipo-pricing","question":"What platforms does ServiceTitan support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for ServiceTitan, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.servicetitan.com","question":"Can ServiceTitan be self-hosted?","confidence":0.6},{"answer":"We have confirmed 6 integrations for ServiceTitan, including ABC Supply Co., ServiceChannel, XOi, Viewpoint Spectrum, Sage and Ferguson. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.servicetitan.com/press/servicetitan-announces-ipo-pricing","question":"What does ServiceTitan integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and ISO 27001 for ServiceTitan. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as ServiceTitan not holding them. Always confirm compliance directly before you rely on it.","source":"https://security.servicetitan.com","question":"What security certifications does ServiceTitan have?","confidence":0.7}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-based CRM platform for sales teams that combines lead, account, and opportunity tracking with AI-assisted automation, customization, and integrated productivity tools. | Software that enables trade service businesses to manage work orders, generate proposals and quotes, optimize project profitability, handle accounting and billing, and integrate with supplier and business management tools. |
| features.capabilities | `{"quoting":true,"work_orders":true,"dispatch_board":true,"deployment_archive":"standalone_enterprise_cloud","invoicing_payments":true,"accounting_integration":true}` | `{"quoting":true,"inventory":true,"trade_focus":"general","work_orders":true,"dispatch_board":true,"target_segment":"smb","invoicing_payments":true}` |
| integrations.count | 3 | 70 |
| integrations.list | `[{"name":"MuleSoft"},{"name":"Slack"},{"name":"Tableau"},{"name":"Data 360"},{"name":"AgentExchange","native":true}]` | `[{"name":"ABC Supply Co."},{"name":"ServiceChannel"},{"name":"XOi"},{"name":"Viewpoint Spectrum"},{"name":"Sage"},{"name":"Ferguson"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | - |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Starter Suite","summary":"$25/user/month","features":["Lead, Account, Contact, and Opportunity Management","Sales Flows and Lead Routing","AI Email, Event, and Contact Sync","Email Marketing and Analytics","Slack included"],"components":[{"kind":"fixed","amount":25,"period":"month","currency":"USD"}],"description":"All-in-one CRM for small businesses including sales, service, marketing, commerce, and Slack collaboration","contactSales":false},{"free":false,"name":"Pro Suite","features":["Everything in Starter Suite","Greater Customization and Automation","Sales Quoting and Forecasting","Premier Support (add-on)"],"commitment":"annual","description":"Greater customization and automation with sales quoting and forecasting","contactSales":true},{"free":false,"name":"Core","features":["Everything in Pro Suite","Built-in AI capabilities","Slack Business+","Tableau integration","Agentforce for Sales"],"description":"CRM with built-in AI, Slack, Tableau analytics, and Agentforce skills","contactSales":true},{"free":false,"name":"Advanced","features":["Everything in Core","Enhanced Security","Agentforce Coworker","Salesforce Spiff, Sales Planning, Sales Programs, Salesforce Maps, Tableau Next, Slack Enterprise+"],"description":"Enhanced security, expanded data capacity, and advanced AI/automation features","contactSales":true}],"addOns":[{"name":"Premier Support","components":[{"kind":"fixed","amount":25,"period":"month","currency":"USD"}]},{"name":"Sales Enablement","components":[{"kind":"fixed","amount":125,"period":"month","currency":"USD"}]},{"name":"Analytics","components":[{"kind":"fixed","amount":200,"period":"month","currency":"USD"}]}],"summary":"From $25/user/month. 30-day free trial available.","currency":"USD","freeTier":false,"sourceUrl":"https://www.salesforce.com/sales/pricing/","retrievedAt":"2026-09-08T18:52:14.365Z","freeTrialDays":30,"startingPrice":{"amount":25,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"quote","sourceUrl":"https://www.servicetitan.com","retrievedAt":"2026-08-03T09:24:04.949Z"}` |
| pricing.free_tier | no | - |
| pricing.model | commercial | commercial |
| pricing.price_level | mid | unknown |
| pricing.starting_price | `{"amount":25,"currency":"USD"}` | - |
| pricing.transparent | no | no |
| reliability.status_page | - | yes |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | - |
| security.hipaa | yes | - |
| security.iso27001 | - | yes |
| security.pci | - | yes |
| security.soc2 | - | yes |
| security.trust_center | https://www.salesforce.com/artificial-intelligence/trusted-ai/ | - |

## Capabilities (Field Service Management Software)

| Capability | Salesforce Field Service | ServiceTitan |
|---|:--:|:--:|
| **Core** |  |  |
| Trade focus | - | General / multi-trade |
| **Platform** |  |  |
| Mobile app with offline mode | - | - |
| Dispatch / scheduling board | ✓ | ✓ |
| Work-order management | ✓ | ✓ |
| **Quote-to-cash** |  |  |
| Quoting / estimates | ✓ | ✓ |
| Invoicing + in-field payments | ✓ | ✓ |
| **Operations** |  |  |
| GPS / fleet tracking | - | - |
| Inventory / parts management | - | ✓ |
| **Engagement** |  |  |
| Customer self-scheduling (online booking) | - | - |
| **Integrations** |  |  |
| Accounting integration (QuickBooks / Xero) | ✓ | - |
| **Compliance** |  |  |
| PCI DSS compliant (payments) | - | - |
| SOC 2 Type II | - | - |
| **Pricing** |  |  |
| Pricing model | - | - |
| **Market** |  |  |
| Target segment | - | SMB / growing contractor |

*Source: vioscaleAI. Generated 2026-09-21T02:32:49.971Z. "-" = undocumented, not absent.*