# Salesforce Commerce Cloud vs VTEX

| Attribute | Salesforce Commerce Cloud | VTEX |
|---|---|---|
| **Vioscale score** | 32.3 (41% (low)) | 51.8 (9% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | An AI-powered commerce solution that enables businesses to manage customer interactions, inventory, and orders seamlessly across web, mobile, social, marketplace, and retail store channels. It provides real-time inventory visibility, automated fulfillment routing, and unified customer data to support omnichannel retail operations. | VTEX is a modular, cloud-hosted commerce suite integrating e-commerce, multi-seller marketplaces, point-of-sale, inventory management, and fulfillment operations with AI-powered capabilities for personalization, demand forecasting, and supply chain optimization. |
| features.capabilities | `{"deployment_model":"native_all_in_one_suite","bopis_buy_online_pickup_in_store":true,"store_associate_mobile_clienteling_app":true,"ship_from_store_sfs_fulfillment_routing":true,"single_view_of_customer_unified_loyalty_crm":true,"real_time_multi_location_inventory_visibility":true}` | `{"deployment_model":"headless_middleware_api","bopis_buy_online_pickup_in_store":true,"store_associate_mobile_clienteling_app":true,"ship_from_store_sfs_fulfillment_routing":true,"headless_composable_architecture_support":true,"mobile_wallet_and_contactless_rfid_checkout":false,"real_time_multi_location_inventory_visibility":true}` |
| integrations.count | 3 | 6 |
| integrations.list | `[{"name":"MuleSoft"},{"name":"Salesforce Data 360"},{"name":"Salesforce integrations (built-in)"}]` | `[{"name":"WhatsApp"},{"name":"Mercado Livre"},{"name":"Shopee"},{"name":"Apple Pay"},{"name":"Google Shopping"},{"name":"Magalu"}]` |
| market.availability | `{"primaryMarkets":["US","EU","AU","JP","SE","GB"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":["BR","ES","PT","US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","addOns":[{"name":"Loyalty Management"}],"summary":"Custom pricing based on capabilities selected. Contact sales for exact quotes. Billed monthly or annually with transaction fees applied.","currency":"USD","freeTier":false,"sourceUrl":"https://www.salesforce.com/marketing/pricing/","retrievedAt":"2026-08-24T10:22:50.516Z","billingPeriods":["month","year"]}` | - |
| pricing.free_tier | no | - |
| pricing.model | commercial | commercial |
| pricing.price_level | unknown | - |
| pricing.transparent | no | - |
| reliability.sla_pct | 99.99 | - |
| security.gdpr | yes | - |

## Capabilities (Omnichannel Commerce)

| Capability | Salesforce Commerce Cloud | VTEX |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Native all in one suite | Headless middleware API |
| Bopis buy online pickup in store | ✓ | ✓ |
| Boris buy online return in store | - | - |
| Endless aisle in store digital ordering | - | - |
| Store associate mobile clienteling app | ✓ | ✓ |
| Ship from store sfs fulfillment routing | ✓ | ✓ |
| Single view of customer unified loyalty CRM | ✓ | - |
| Headless composable architecture support | - | ✓ |
| Real time multi location inventory visibility | ✓ | ✓ |
| Mobile wallet and contactless rfid checkout | - | ✗ |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T16:54:27.022Z. "-" = undocumented, not absent.*