# Rosie vs Signpost

**Leader by Vioscale score:** Rosie

| Attribute | Rosie | Signpost |
|---|---|---|
| **Vioscale score** | 52.8 (55% (medium)) | 23 (25% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | An AI-powered phone answering service that handles incoming calls, answers frequently asked questions, books appointments, and sends real-time notifications to users via text and email. Operates around the clock without requiring human receptionists. | A cloud-based system that automates customer interactions—including call answering, appointment scheduling, text messaging, and lead management—for home service and trades businesses, with optional real person support. |
| features.capabilities | `{"iso_27001":true,"pricing_model":"flat_monthly_tiered_by_call_volume","deployment_model":"smb_turnkey_saas","specialized_industry_verticals":"home_services","sms_text_message_follow_up_on_voice_intent":true,"rag_knowledge_base_for_custom_business_faqs":true,"live_human_receptionist_transfer_and_routing":true,"after_hours_missed_call_and_overflow_answering":true,"native_appointment_calendar_booking_and_modification":true}` | `{"pricing_model":"per_minute_usage","deployment_model":"smb_turnkey_saas","specialized_industry_verticals":"home_services","sms_text_message_follow_up_on_voice_intent":true,"rag_knowledge_base_for_custom_business_faqs":true,"live_human_receptionist_transfer_and_routing":true,"after_hours_missed_call_and_overflow_answering":true,"native_appointment_calendar_booking_and_modification":true}` |
| integrations.count | 3 | 1 |
| integrations.list | `[{"name":"Shopify"},{"name":"Google Business Profile"},{"name":"Google"}]` | `[{"name":"Constant Contact"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Professional","summary":"$49/month for 250 minutes","features":["Answers every call 24/7","250 minutes per month","Trained on products and policies","Answers product questions and FAQs","Provides order and delivery status","Initiates returns and cancellations","Custom greeting with 10+ voices","Spanish language support","Native iOS and Android apps"],"commitment":"monthly","components":[{"kind":"fixed","amount":49,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"call_minutes":"250/month"}},{"free":false,"name":"Scale","summary":"$149/month for 1,000 minutes","features":["1,000 minutes per month","Text delivery tracking links","Text product links for purchases","Live transfer to team or call center"],"commitment":"monthly","components":[{"kind":"fixed","amount":149,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"call_minutes":"1000/month"}},{"free":false,"name":"Growth","summary":"$299/month for 2,000 minutes","features":["2,000 minutes per month","Text checkout links for new purchases","Waterfall transfer until someone answers","Custom agent training and priority support"],"commitment":"monthly","components":[{"kind":"fixed","amount":299,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"call_minutes":"2000/month"}},{"free":false,"name":"Custom","summary":"Custom pricing available","description":"Tailored pricing and features for specific business needs","contactSales":true}],"addOns":[{"name":"SMS Features"}],"summary":"From $49/month. 7-day free trial with all features.","currency":"USD","freeTier":false,"sourceUrl":"https://heyrosie.com/blog/virtual-receptionist-pricing","retrievedAt":"2026-08-21T11:04:14.433Z","freeTrialDays":7,"startingPrice":{"amount":49,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"subscription","currency":"USD","freeTier":false,"sourceUrl":"https://www.signpost.com/blog/9-awesome-pricing-strategy-examples-for-your-local-business","retrievedAt":"2026-08-21T11:01:46.810Z","billingPeriods":["month"]}` |
| pricing.free_tier | no | no |
| pricing.model | commercial | commercial |
| pricing.price_level | mid | unknown |
| pricing.starting_price | `{"amount":49,"currency":"USD"}` | - |
| pricing.transparent | yes | no |
| security.gdpr | yes | - |
| security.iso27001 | yes | - |

## Capabilities (AI Receptionists)

| Capability | Rosie | Signpost |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Smb turnkey saas | Smb turnkey saas |
| Specialized industry verticals | Home services | Home services |
| Native appointment calendar booking and modification | ✓ | ✓ |
| Sub second latency and barge in handling | - | - |
| After hours missed call and overflow answering | ✓ | ✓ |
| SMS text message follow up on voice intent | ✓ | ✓ |
| Live human receptionist transfer and routing | ✓ | ✓ |
| Multi lingual auto detection and answering | - | - |
| Rag knowledge base for custom business faqs | ✓ | ✓ |
| HIPAA compliance for medical booking | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | ✓ | - |
| Pricing model | Flat monthly tiered by call volume | Per minute usage |

*Source: Vioscale. Generated 2026-09-01T17:32:08.557Z. "-" = undocumented, not absent.*