# RingCentral vs Wire

**Leader by Vioscale score:** Wire

| Attribute | RingCentral | Wire |
|---|---|---|
| **Vioscale score** | 66.7 (57% (medium)) | 82.4 (43% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"hybrid":true,"on_prem":true,"self_hosted":true}` |
| description.long | A cloud-based solution combining phone, messaging, video meetings, and intelligent contact center tools to automate and manage customer interactions and internal team communications. | A collaboration platform combining messaging, video conferencing, and file sharing for organizations. All communications are automatically encrypted end-to-end, with administrative controls and deployment options ranging from cloud to fully self-hosted infrastructure. |
| features.capabilities | `{"hosting":"cloud","sso_scim":true,"free_tier":false,"messaging":true,"api_access":true,"screen_sharing":true,"video_meetings":true,"app_marketplace":true,"compliance_controls":true,"recording_transcription":"recording_ai_notes"}` | `{"hosting":"both","sso_scim":true,"free_tier":true,"messaging":true,"api_access":true,"whiteboard":false,"e2e_encryption":true,"screen_sharing":true,"video_meetings":true,"app_marketplace":true,"max_participants":"150 video (2000 with MLS enabled)","compliance_controls":true,"guest_external_access":true,"recording_transcription":"none"}` |
| integrations.count | 500 | - |
| integrations.list | `[{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Zendesk"},{"name":"Microsoft Teams"},{"name":"Google Workspace"},{"name":"Bullhorn"},{"name":"Netsuite"},{"name":"ServiceNow"},{"name":"Sugar CRM"},{"name":"Dynamics"}]` | - |
| market.availability | `{"primaryMarkets":["US","CA","AU","GB","DE","FR","IT","ES","PT","SG"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"CH","primaryMarkets":["EU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"ios":true,"mac":true,"web":true,"android":true,"windows":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Core","summary":"$20/user/month (billed annually)","features":["Unlimited domestic calling","On-demand call recording","100 toll-free minutes","25 SMS per user per month","HD meetings (200 participants)","AI Receptionist add-on","AI Virtual Assistant","Captions & transcriptions","Notes & summaries"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":20,"period":"month","currency":"USD"}],"description":"Unify calls, meetings, and chat in an all-in-one, professional app","contactSales":false,"includedLimits":{"sms_per_user":"25/month","toll_free_minutes":"100","meeting_participants":"200"}},{"free":false,"name":"Advanced","summary":"$25/user/month (billed annually)","features":["Everything in Core","CRM integrations","Connect multiple sites","Core reporting and insights","1000 toll-free minutes","100 SMS per user per month","AI Receptionist add-on","AI Virtual Assistant","AI Writer","Captions & transcriptions","Notes & summaries"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":25,"period":"month","currency":"USD"}],"description":"Connect teams across locations and improve customer engagement","contactSales":false,"includedLimits":{"sms_per_user":"100/month","toll_free_minutes":"1000"}},{"free":false,"name":"Ultra","summary":"$35/user/month (billed annually)","features":["Everything in Advanced","10000 toll-free minutes","200 SMS per user per month","RingCentral Webinar","Historical and real-time insights","Unlimited storage","Device analytics & alerts","All AI Virtual Assistant features"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":35,"period":"month","currency":"USD"}],"description":"Engage audiences at scale, backed by deep business insights","contactSales":false,"includedLimits":{"sms_per_user":"200/month","toll_free_minutes":"10000"}},{"free":false,"name":"Customer Engagement Bundle","summary":"Custom pricing","features":["Everything in Ultra","Business SMS Booster","Call Queues Booster"],"description":"Orchestrate faster, consistent service with connected voice & SMS","contactSales":true}],"addOns":[{"name":"AI Receptionist (AIR)"}],"summary":"From $20/user/month (billed annually). Free trial available.","currency":"USD","freeTier":false,"sourceUrl":"https://www.ringcentral.com","retrievedAt":"2026-08-03T14:28:56.383Z","startingPrice":{"amount":20,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"hybrid","plans":[{"free":true,"name":"Wire for Free","summary":"Free tier with essential collaboration features","features":["End-to-end encrypted messaging","Voice and video calls","File sharing","Audio and video messages","Ephemeral messages","Up to 8 devices per account","Cross-platform access"],"description":"End-to-end encrypted communications with foundational collaboration features","contactSales":false,"includedLimits":{"devices":"up to 8 per account","max_conversation_members":"500","concurrent_accounts_per_device":"up to 3"}},{"free":false,"name":"Wire Entreprise","summary":"€7.45/seat/mo (billed annually) or €8.94/seat/mo (monthly)","features":["All Wire for Free features","Video conferences up to 150 participants","SSO and SCIM provisioning","Granular administrative controls","Feature configuration per team","External user and guest roles","Admin and Operator Shield","Call moderation","Screen sharing","Federation capabilities","ID-Shield device verification"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":7.45,"period":"month","currency":"EUR"},{"kind":"per_unit","unit":"seat","amount":8.94,"period":"month","currency":"EUR"}],"description":"Enterprise plan with administrative controls and advanced conferencing capabilities","contactSales":false,"includedLimits":{"max_video_participants":"150","max_conversation_members_with_mls":"2000"}},{"free":false,"name":"Wire On-Premises","summary":"Custom pricing for on-premises deployment","features":["All Wire Entreprise features","Federation with Wire Cloud","Full data sovereignty","Complete deployment support","Multi-tenancy","ID-Shield protection"],"description":"Self-hosted deployment for organizations requiring full data sovereignty and regulatory control","contactSales":true}],"summary":"Free tier available. Enterprise subscription from €7.45/user/month (annual). On-premises deployment by quote.","currency":"EUR","freeTier":true,"sourceUrl":"https://wire.com/fr/pricing","retrievedAt":"2026-08-13T22:41:23.464Z","startingPrice":{"amount":7.45,"period":"month","currency":"EUR"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | unknown | low |
| pricing.transparent | no | yes |
| reliability.sla_pct | 99.999 | - |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.iso27001 | yes | - |
| security.soc2 | yes | - |

## Capabilities (Collaboration Software)

| Capability | RingCentral | Wire |
|---|:--:|:--:|
| **Modality** |  |  |
| Messaging | ✓ | ✓ |
| Video meetings | ✓ | ✓ |
| Whiteboard | - | ✗ |
| **Meetings** |  |  |
| Screen sharing | ✓ | ✓ |
| Recording / transcription | Recording + AI notes | None |
| **Security** |  |  |
| End-to-end encryption | - | ✓ |
| SSO / SCIM | ✓ | ✓ |
| **Access** |  |  |
| Guest / external access | - | ✓ |
| **Compliance** |  |  |
| Compliance controls | ✓ | ✓ |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud + self-hosted |
| **Scale** |  |  |
| Max participants | - | 150 video (2000 with MLS enabled) |
| **Ecosystem** |  |  |
| App marketplace | ✓ | ✓ |
| Public API / bot framework | ✓ | ✓ |
| **Commercial** |  |  |
| Free tier | ✗ | ✓ |

*Source: Vioscale. Generated 2026-09-01T16:41:50.467Z. "-" = undocumented, not absent.*