# RingCentral vs Slack

**Leader by Vioscale score:** Slack

| Attribute | RingCentral | Slack |
|---|---|---|
| **Vioscale score** | 66.7 (57% (medium)) | 81.5 (54% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-based solution combining phone, messaging, video meetings, and intelligent contact center tools to automate and manage customer interactions and internal team communications. | A workspace tool that consolidates team messaging, third-party software integrations, and automated workflows to help distributed teams coordinate work and manage customer interactions more effectively. |
| features.capabilities | `{"hosting":"cloud","sso_scim":true,"free_tier":false,"messaging":true,"api_access":true,"screen_sharing":true,"video_meetings":true,"app_marketplace":true,"compliance_controls":true,"recording_transcription":"recording_ai_notes"}` | `{"hosting":"cloud","messaging":true,"api_access":true,"app_marketplace":true,"compliance_controls":true,"guest_external_access":true}` |
| integrations.count | 500 | 2,500 |
| integrations.list | `[{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Zendesk"},{"name":"Microsoft Teams"},{"name":"Google Workspace"},{"name":"Bullhorn"},{"name":"Netsuite"},{"name":"ServiceNow"},{"name":"Sugar CRM"},{"name":"Dynamics"}]` | `[{"name":"Salesforce"},{"name":"Atlassian"},{"name":"Lucid"},{"name":"Loom"},{"name":"Miro"},{"name":"Smartsheet"},{"name":"Mural"},{"name":"Zapier"}]` |
| market.availability | `{"primaryMarkets":["US","CA","AU","GB","DE","FR","IT","ES","PT","SG"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"ios":true,"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Core","summary":"$20/user/month (billed annually)","features":["Unlimited domestic calling","On-demand call recording","100 toll-free minutes","25 SMS per user per month","HD meetings (200 participants)","AI Receptionist add-on","AI Virtual Assistant","Captions & transcriptions","Notes & summaries"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":20,"period":"month","currency":"USD"}],"description":"Unify calls, meetings, and chat in an all-in-one, professional app","contactSales":false,"includedLimits":{"sms_per_user":"25/month","toll_free_minutes":"100","meeting_participants":"200"}},{"free":false,"name":"Advanced","summary":"$25/user/month (billed annually)","features":["Everything in Core","CRM integrations","Connect multiple sites","Core reporting and insights","1000 toll-free minutes","100 SMS per user per month","AI Receptionist add-on","AI Virtual Assistant","AI Writer","Captions & transcriptions","Notes & summaries"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":25,"period":"month","currency":"USD"}],"description":"Connect teams across locations and improve customer engagement","contactSales":false,"includedLimits":{"sms_per_user":"100/month","toll_free_minutes":"1000"}},{"free":false,"name":"Ultra","summary":"$35/user/month (billed annually)","features":["Everything in Advanced","10000 toll-free minutes","200 SMS per user per month","RingCentral Webinar","Historical and real-time insights","Unlimited storage","Device analytics & alerts","All AI Virtual Assistant features"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":35,"period":"month","currency":"USD"}],"description":"Engage audiences at scale, backed by deep business insights","contactSales":false,"includedLimits":{"sms_per_user":"200/month","toll_free_minutes":"10000"}},{"free":false,"name":"Customer Engagement Bundle","summary":"Custom pricing","features":["Everything in Ultra","Business SMS Booster","Call Queues Booster"],"description":"Orchestrate faster, consistent service with connected voice & SMS","contactSales":true}],"addOns":[{"name":"AI Receptionist (AIR)"}],"summary":"From $20/user/month (billed annually). Free trial available.","currency":"USD","freeTier":false,"sourceUrl":"https://www.ringcentral.com","retrievedAt":"2026-08-03T14:28:56.383Z","startingPrice":{"amount":20,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free forever","features":["90 days of message history","Up to 10 apps from Slack App Directory","1:1 audio and video meetings with screen sharing","1:1 external messages via Slack Connect","SAML-based single sign-on","SCIM user management","EMM integration support","Native data loss prevention","AI conversation summaries","Slackbot personal AI agent","AI workflow generation","AI search","AI daily recaps","AI file summaries"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"GBP"}],"description":"A simpler way to chat and collaborate","contactSales":false,"includedLimits":{"apps":"up to 10","message_history":"90 days"}},{"free":false,"name":"Pro","summary":"£7/user/month (£5.75/user/month billed annually)","features":["Unlimited message history","Unlimited app integrations","2,600+ apps in Slack App Directory"],"components":[{"kind":"per_unit","unit":"user","amount":7,"period":"month","currency":"GBP"},{"kind":"per_unit","unit":"user","amount":5.75,"period":"month","currency":"GBP"}],"description":"Drive productivity in one place","contactSales":false}],"summary":"From £0 (free tier) to £7/user/month (Pro). Free tier available.","currency":"GBP","freeTier":true,"sourceUrl":"https://slack.com","retrievedAt":"2026-08-05T14:23:07.180Z","startingPrice":{"amount":5.75,"period":"month","currency":"GBP"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | commercial |
| pricing.price_level | unknown | low |
| pricing.transparent | no | yes |
| reliability.sla_pct | 99.999 | - |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.iso27001 | yes | - |
| security.soc2 | yes | - |

## Capabilities (Collaboration Software)

| Capability | RingCentral | Slack |
|---|:--:|:--:|
| **Modality** |  |  |
| Messaging | ✓ | ✓ |
| Video meetings | ✓ | - |
| Whiteboard | - | - |
| **Meetings** |  |  |
| Screen sharing | ✓ | - |
| Recording / transcription | Recording + AI notes | - |
| **Security** |  |  |
| End-to-end encryption | - | - |
| SSO / SCIM | ✓ | - |
| **Access** |  |  |
| Guest / external access | - | ✓ |
| **Compliance** |  |  |
| Compliance controls | ✓ | ✓ |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud only |
| **Scale** |  |  |
| Max participants | - | - |
| **Ecosystem** |  |  |
| App marketplace | ✓ | ✓ |
| Public API / bot framework | ✓ | ✓ |
| **Commercial** |  |  |
| Free tier | ✗ | - |

*Source: Vioscale. Generated 2026-09-01T16:43:34.703Z. "-" = undocumented, not absent.*