# RingCentral vs Rocket.Chat

**Leader by Vioscale score:** RingCentral

| Attribute | RingCentral | Rocket.Chat |
|---|---|---|
| **Vioscale score** | 66.7 (57% (medium)) | 57.3 (76% (high)) |
| activity.commits_last_30d | - | 100 |
| adoption.dependent_repos | - | 339 |
| adoption.github_stars | - | 46,031 |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"on_prem":true,"air_gapped":true,"self_hosted":true}` |
| description.long | A cloud-based solution combining phone, messaging, video meetings, and intelligent contact center tools to automate and manage customer interactions and internal team communications. | Rocket.Chat is an open-source communications system designed for organizations requiring secure messaging, voice, video, and collaboration with complete infrastructure control and support for regulated environments. |
| features.capabilities | `{"hosting":"cloud","sso_scim":true,"free_tier":false,"messaging":true,"api_access":true,"screen_sharing":true,"video_meetings":true,"app_marketplace":true,"compliance_controls":true,"recording_transcription":"recording_ai_notes"}` | `{"hosting":"both","sso_scim":true,"free_tier":true,"messaging":true,"api_access":true,"e2e_encryption":true,"screen_sharing":true,"video_meetings":true,"app_marketplace":true,"max_participants":"4000+","compliance_controls":true,"guest_external_access":true}` |
| integrations.count | 500 | 8 |
| integrations.list | `[{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Zendesk"},{"name":"Microsoft Teams"},{"name":"Google Workspace"},{"name":"Bullhorn"},{"name":"Netsuite"},{"name":"ServiceNow"},{"name":"Sugar CRM"},{"name":"Dynamics"}]` | `[{"name":"Bitbucket Cloud"},{"name":"GitHub"},{"name":"Google Drive"},{"name":"Google Calendar"},{"name":"Google Workspace"},{"name":"Trello"},{"name":"Loom"},{"name":"WhatsApp"}]` |
| language.primary | - | TypeScript |
| market.availability | `{"primaryMarkets":["US","CA","AU","GB","DE","FR","IT","ES","PT","SG"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Core","summary":"$20/user/month (billed annually)","features":["Unlimited domestic calling","On-demand call recording","100 toll-free minutes","25 SMS per user per month","HD meetings (200 participants)","AI Receptionist add-on","AI Virtual Assistant","Captions & transcriptions","Notes & summaries"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":20,"period":"month","currency":"USD"}],"description":"Unify calls, meetings, and chat in an all-in-one, professional app","contactSales":false,"includedLimits":{"sms_per_user":"25/month","toll_free_minutes":"100","meeting_participants":"200"}},{"free":false,"name":"Advanced","summary":"$25/user/month (billed annually)","features":["Everything in Core","CRM integrations","Connect multiple sites","Core reporting and insights","1000 toll-free minutes","100 SMS per user per month","AI Receptionist add-on","AI Virtual Assistant","AI Writer","Captions & transcriptions","Notes & summaries"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":25,"period":"month","currency":"USD"}],"description":"Connect teams across locations and improve customer engagement","contactSales":false,"includedLimits":{"sms_per_user":"100/month","toll_free_minutes":"1000"}},{"free":false,"name":"Ultra","summary":"$35/user/month (billed annually)","features":["Everything in Advanced","10000 toll-free minutes","200 SMS per user per month","RingCentral Webinar","Historical and real-time insights","Unlimited storage","Device analytics & alerts","All AI Virtual Assistant features"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":35,"period":"month","currency":"USD"}],"description":"Engage audiences at scale, backed by deep business insights","contactSales":false,"includedLimits":{"sms_per_user":"200/month","toll_free_minutes":"10000"}},{"free":false,"name":"Customer Engagement Bundle","summary":"Custom pricing","features":["Everything in Ultra","Business SMS Booster","Call Queues Booster"],"description":"Orchestrate faster, consistent service with connected voice & SMS","contactSales":true}],"addOns":[{"name":"AI Receptionist (AIR)"}],"summary":"From $20/user/month (billed annually). Free trial available.","currency":"USD","freeTier":false,"sourceUrl":"https://www.ringcentral.com","retrievedAt":"2026-08-03T14:28:56.383Z","startingPrice":{"amount":20,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"quote","plans":[{"free":true,"name":"Starter","description":"For technical evaluation, small businesses, and non-profits","contactSales":false},{"free":false,"name":"Commercial","description":"Secure collaboration for commercial enterprises with deployment flexibility and compliance","contactSales":true},{"free":false,"name":"Government","description":"Sovereign communications for public sector agencies with data sovereignty control","contactSales":true},{"free":false,"name":"Defense","description":"Mission-grade communications for defense and intelligence operations","contactSales":true}],"currency":"USD","freeTier":true,"sourceUrl":"https://www.rocket.chat/plans","retrievedAt":"2026-08-14T13:43:43.552Z"}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | commercial |
| pricing.price_level | unknown | low |
| pricing.transparent | no | no |
| release.history | - | `[{"url":"https://github.com/RocketChat/Rocket.Chat/releases/tag/8.8.0-rc.0","date":"2026-08-20T21:43:31Z","type":"prerelease","version":"8.8.0-rc.0"},{"url":"https://github.com/RocketChat/Rocket.Chat/releases/tag/7.10.15","date":"2026-08-20T11:16:15Z","type":"stable","version":"7.10.15"},{"url":"https://github.com/RocketChat/Rocket.Chat/releases/tag/8.7.1","date":"2026-08-19T13:47:02Z","type":"stable","version":"8.7.1"},{"url":"https://github.com/RocketChat/Rocket.Chat/releases/tag/8.6.2","date":"2026-08-19T13:45:21Z","type":"stable","version":"8.6.2"},{"url":"https://github.com/RocketChat/Rocket.Chat/releases/tag/8.5.3","date":"2026-08-19T22:29:29Z","type":"stable","version":"8.5.3"},{"url":"https://github.com/RocketChat/Rocket.Chat/releases/tag/8.4.6","date":"2026-08-19T22:39:51Z","type":"stable","version":"8.4.6"},{"url":"https://github.com/RocketChat/Rocket.Chat/releases/tag/8.3.8","date":"2026-08-19T22:40:01Z","type":"stable","version":"8.3.8"},{"url":"https://github.com/RocketChat/Rocket.Chat/releases/tag/8.2.8","date":"2026-08-19T22:36:21Z","type":"stable","version":"8.2.8"},{"url":"https://github.com/RocketChat/Rocket.Chat/releases/tag/8.1.8","date":"2026-08-19T22:42:14Z","type":"stable","version":"8.1.8"},{"url":"https://github.com/RocketChat/Rocket.Chat/releases/tag/8.7.0","date":"2026-08-07T02:06:48Z","type":"stable","version":"8.7.0"},{"url":"https://github.com/RocketChat/Rocket.Chat/releases/tag/8.7.0-rc.6","date":"2026-08-06T21:58:32Z","type":"prerelease","version":"8.7.0-rc.6"},{"url":"https://github.com/RocketChat/Rocket.Chat/releases/tag/8.7.0-rc.5","date":"2026-08-04T14:44:54Z","type":"prerelease","version":"8.7.0-rc.5"},{"url":"https://github.com/RocketChat/Rocket.Chat/releases/tag/8.7.0-rc.4","date":"2026-08-03T12:31:05Z","type":"prerelease","version":"8.7.0-rc.4"},{"url":"https://github.com/RocketChat/Rocket.Chat/releases/tag/8.7.0-rc.3","date":"2026-07-31T01:36:23Z","type":"prerelease","version":"8.7.0-rc.3"},{"url":"https://github.com/RocketChat/Rocket.Chat/releases/tag/8.7.0-rc.2","date":"2026-07-23T01:56:42Z","type":"prerelease","version":"8.7.0-rc.2"},{"url":"https://github.com/RocketChat/Rocket.Chat/releases/tag/8.7.0-rc.1","date":"2026-07-23T01:07:49Z","type":"prerelease","version":"8.7.0-rc.1"},{"url":"https://github.com/RocketChat/Rocket.Chat/releases/tag/8.7.0-rc.0","date":"2026-07-21T00:42:26Z","type":"prerelease","version":"8.7.0-rc.0"},{"url":"https://github.com/RocketChat/Rocket.Chat/releases/tag/8.0.8","date":"2026-07-11T05:44:55Z","type":"stable","version":"8.0.8"},{"url":"https://github.com/RocketChat/Rocket.Chat/releases/tag/8.6.1","date":"2026-07-10T23:26:12Z","type":"stable","version":"8.6.1"},{"url":"https://github.com/RocketChat/Rocket.Chat/releases/tag/8.5.2","date":"2026-07-10T22:00:07Z","type":"stable","version":"8.5.2"}]` |
| reliability.sla_pct | 99.999 | - |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | - | yes |
| security.iso27001 | yes | yes |
| security.scorecard | - | 8.7 |
| security.soc2 | yes | - |
| security.vulnerabilities | - | `{"count":0,"source":"https://advisories.ecosyste.ms/api/v1/advisories?ecosystem=npm&package_name=%40rocket.chat%2Fapps-engine&per_page=100","last_12m":0,"max_severity":null}` |

## Capabilities (Collaboration Software)

| Capability | RingCentral | Rocket.Chat |
|---|:--:|:--:|
| **Modality** |  |  |
| Messaging | ✓ | ✓ |
| Video meetings | ✓ | ✓ |
| Whiteboard | - | - |
| **Meetings** |  |  |
| Screen sharing | ✓ | ✓ |
| Recording / transcription | Recording + AI notes | - |
| **Security** |  |  |
| End-to-end encryption | - | ✓ |
| SSO / SCIM | ✓ | ✓ |
| **Access** |  |  |
| Guest / external access | - | ✓ |
| **Compliance** |  |  |
| Compliance controls | ✓ | ✓ |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud + self-hosted |
| **Scale** |  |  |
| Max participants | - | 4000+ |
| **Ecosystem** |  |  |
| App marketplace | ✓ | ✓ |
| Public API / bot framework | ✓ | ✓ |
| **Commercial** |  |  |
| Free tier | ✗ | ✓ |

*Source: Vioscale. Generated 2026-09-01T14:39:52.235Z. "-" = undocumented, not absent.*