# Returnista vs ZigZag Global

| Attribute | Returnista | ZigZag Global |
|---|---|---|
| **Vioscale score** | 54.3 (29% (low)) | 53.5 (37% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-based returns management system that automates refunds and exchanges, offers store credit options, provides return insights, integrates with e-commerce platforms and logistics carriers, and supports custom return policies and warranty handling. | ZigZag provides a returns and exchanges solution for e-commerce retailers, offering automated label generation, integration with 1500+ carrier services across 170+ countries, and tools for streamlining refunds, exchanges, and revenue recovery. |
| features.capabilities | `{"pricing_model":"flat_monthly_saas","deployment_model":"cloud_saas_plugin","branded_self_serve_rma_portal":true,"3pl_wms_advance_shipping_notice_asn_sync":true,"dynamic_policy_rules_final_sale_time_windows":true,"instant_exchange_and_bonus_store_credit_upsell":true,"sustainability_keep_the_item_logic_for_low_value":true}` | `{"pricing_model":"per_return_volume_tier","deployment_model":"cloud_saas_plugin","branded_self_serve_rma_portal":true,"3pl_wms_advance_shipping_notice_asn_sync":true,"qr_code_printerless_drop_off_network_sync":true,"automated_carrier_shipping_label_generation":true,"dynamic_policy_rules_final_sale_time_windows":true,"liquidation_and_refurbishment_channel_routing":true,"instant_exchange_and_bonus_store_credit_upsell":true,"sustainability_keep_the_item_logic_for_low_value":true}` |
| integrations.count | 6 | 13 |
| integrations.list | `[{"name":"Shopify"},{"name":"ACA"},{"name":"DPD"},{"name":"PostNord"},{"name":"DHL"},{"name":"Bpost"}]` | `[{"name":"Shopify"},{"name":"Magento"},{"name":"WooCommerce"},{"name":"PrestaShop"},{"name":"Adobe Commerce"},{"name":"Salesforce Commerce Cloud"},{"name":"WhatsApp"},{"name":"Yotpo"},{"name":"Mailchimp"},{"name":"Gorgias"},{"name":"Descartes Peoplevox"},{"name":"Linnworks"},{"name":"Brightpearl"}]` |
| market.availability | `{"hqCountry":"NL","primaryMarkets":["NL","EU"],"availabilityScope":"regional","availableCountries":["NL","EU"],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Essential Pack","summary":"€179/month","features":["Integration with eCom platform","Offer exchanges and store credit","Return data insights"],"commitment":"monthly","components":[{"kind":"fixed","amount":179,"period":"month","currency":"EUR"}],"description":"Basic return automation with platform integrations, customer exchanges, and return data insights","contactSales":false},{"free":false,"name":"Essential Pack","summary":"€149/month when billed annually (€1,788/year)","features":["Integration with eCom platform","Offer exchanges and store credit","Return data insights"],"commitment":"annual","components":[{"kind":"fixed","amount":149,"period":"month","currency":"EUR"}],"description":"Basic return automation with platform integrations, customer exchanges, and return data insights","contactSales":false},{"free":false,"name":"Professional Pack","summary":"€279/month","features":["Everything in Essential Pack","Use own logistics carrier contracts","Dedicated customer success support"],"commitment":"monthly","components":[{"kind":"fixed","amount":279,"period":"month","currency":"EUR"}],"description":"Advanced returns handling with custom carrier logistics and dedicated support","contactSales":false},{"free":false,"name":"Professional Pack","summary":"€233/month when billed annually (€2,796/year)","features":["Everything in Essential Pack","Use own logistics carrier contracts","Dedicated customer success support"],"commitment":"annual","components":[{"kind":"fixed","amount":233,"period":"month","currency":"EUR"}],"description":"Advanced returns handling with custom carrier logistics and dedicated support","contactSales":false},{"free":false,"name":"Enterprise","features":["Everything in Professional Pack","Connect custom eCom platforms","BI tool data integration"],"description":"Fully customized setup for complex integrations and tailored workflows","contactSales":true}],"addOns":[{"name":"Warranty flow","components":[{"kind":"fixed","amount":39,"period":"month","currency":"EUR"}]}],"summary":"From €149/month (annual billing) to €279/month (monthly billing). 2-month discount when billed annually.","currency":"EUR","freeTier":false,"sourceUrl":"https://www.returnista.nl/en/pricing","retrievedAt":"2026-08-24T21:13:11.975Z","startingPrice":{"amount":149,"period":"month","currency":"EUR"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"$0/month","components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false}],"summary":"Free tier available; volume-based tiering from $20/month","currency":"USD","freeTier":true,"sourceUrl":"https://www.zigzag.global/pl/shopify-pricing","retrievedAt":"2026-08-24T13:16:20.913Z","billingPeriods":["month"]}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | high | low |
| pricing.starting_price | `{"amount":149,"currency":"EUR"}` | - |
| pricing.transparent | yes | no |
| security.gdpr | yes | - |

## Capabilities (Returns Management)

| Capability | Returnista | ZigZag Global |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Cloud saas plugin | Cloud saas plugin |
| Branded self serve rma portal | ✓ | ✓ |
| Dynamic policy rules final sale time windows | ✓ | ✓ |
| Instant exchange and bonus store credit upsell | ✓ | ✓ |
| Qr code printerless drop off network sync | - | ✓ |
| Automated carrier shipping label generation | - | ✓ |
| Fraud prevention wardrobing blocklists | - | - |
| Sustainability keep the item logic for low value | ✓ | ✓ |
| 3pl wms advance shipping notice asn sync | ✓ | ✓ |
| Liquidation and refurbishment channel routing | - | ✓ |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | Flat monthly saas | Per return volume tier |

*Source: Vioscale. Generated 2026-09-01T14:51:52.260Z. "-" = undocumented, not absent.*