# Return Prime vs ZigZag Global

**Leader by Vioscale score:** Return Prime

| Attribute | Return Prime | ZigZag Global |
|---|---|---|
| **Vioscale score** | 60.3 (37% (low)) | 53.5 (37% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A Shopify app that handles customer returns and exchanges through a self-serve portal, offering store credit or gift card refunds, product exchanges, and automated workflows to reduce manual processing. | ZigZag provides a returns and exchanges solution for e-commerce retailers, offering automated label generation, integration with 1500+ carrier services across 170+ countries, and tools for streamlining refunds, exchanges, and revenue recovery. |
| features.capabilities | `{"deployment_model":"cloud_saas_plugin","branded_self_serve_rma_portal":true,"instant_exchange_and_bonus_store_credit_upsell":true}` | `{"pricing_model":"per_return_volume_tier","deployment_model":"cloud_saas_plugin","branded_self_serve_rma_portal":true,"3pl_wms_advance_shipping_notice_asn_sync":true,"qr_code_printerless_drop_off_network_sync":true,"automated_carrier_shipping_label_generation":true,"dynamic_policy_rules_final_sale_time_windows":true,"liquidation_and_refurbishment_channel_routing":true,"instant_exchange_and_bonus_store_credit_upsell":true,"sustainability_keep_the_item_logic_for_low_value":true}` |
| integrations.count | 1 | 13 |
| integrations.list | `[{"name":"Interakt"}]` | `[{"name":"Shopify"},{"name":"Magento"},{"name":"WooCommerce"},{"name":"PrestaShop"},{"name":"Adobe Commerce"},{"name":"Salesforce Commerce Cloud"},{"name":"WhatsApp"},{"name":"Yotpo"},{"name":"Mailchimp"},{"name":"Gorgias"},{"name":"Descartes Peoplevox"},{"name":"Linnworks"},{"name":"Brightpearl"}]` |
| market.availability | `{"primaryMarkets":["GB","US","FR"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"hybrid","plans":[{"free":true,"name":"Start","summary":"Free — 5 requests/month","features":["1 user","1 logistics integration","Store credit refunds"],"minSeats":1,"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"requests":"5/month"}},{"free":false,"name":"Grow","summary":"$19.99/month + $0.49 per request overage","features":["2 users","2 logistics integrations","Gift card refunds","Product exchanges"],"commitment":"monthly","components":[{"kind":"fixed","amount":19.99,"period":"month","currency":"USD"},{"per":{"qty":1,"unit":"request"},"kind":"metered","amount":0.49,"currency":"USD"}],"contactSales":false,"includedLimits":{"requests":"60/month"}},{"free":false,"name":"Premium","summary":"$249/year","commitment":"annual","components":[{"kind":"fixed","amount":249,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"Enterprise","summary":"$639","components":[{"kind":"fixed","amount":639,"period":null,"currency":"USD"}],"contactSales":true}],"summary":"Free tier available. From $19.99/month with usage-based overages.","currency":"USD","freeTier":true,"sourceUrl":"https://www.returnprime.com/fr/pricing-new","retrievedAt":"2026-08-24T13:15:54.934Z","startingPrice":{"amount":19.99,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"$0/month","components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false}],"summary":"Free tier available; volume-based tiering from $20/month","currency":"USD","freeTier":true,"sourceUrl":"https://www.zigzag.global/pl/shopify-pricing","retrievedAt":"2026-08-24T13:16:20.913Z","billingPeriods":["month"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | mid | low |
| pricing.starting_price | `{"amount":19.99,"currency":"USD"}` | - |
| pricing.transparent | yes | no |
| security.gdpr | yes | - |

## Capabilities (Returns Management)

| Capability | Return Prime | ZigZag Global |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Cloud saas plugin | Cloud saas plugin |
| Branded self serve rma portal | ✓ | ✓ |
| Dynamic policy rules final sale time windows | - | ✓ |
| Instant exchange and bonus store credit upsell | ✓ | ✓ |
| Qr code printerless drop off network sync | - | ✓ |
| Automated carrier shipping label generation | - | ✓ |
| Fraud prevention wardrobing blocklists | - | - |
| Sustainability keep the item logic for low value | - | ✓ |
| 3pl wms advance shipping notice asn sync | - | ✓ |
| Liquidation and refurbishment channel routing | - | ✓ |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | Per return volume tier |

*Source: Vioscale. Generated 2026-09-01T16:43:36.854Z. "-" = undocumented, not absent.*