# Return Prime vs Sorted Returns

**Leader by Vioscale score:** Return Prime

| Attribute | Return Prime | Sorted Returns |
|---|---|---|
| **Vioscale score** | 60.3 (37% (low)) | 44.1 (60% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A Shopify app that handles customer returns and exchanges through a self-serve portal, offering store credit or gift card refunds, product exchanges, and automated workflows to reduce manual processing. | A cloud-based shipping and post-purchase delivery platform that automates carrier selection to reduce costs and provides branded real-time tracking updates to customers. Integrates with multiple carriers through a single connection point and offers rules-based allocation, dashboard reporting, and customer communication tools. |
| features.capabilities | `{"deployment_model":"cloud_saas_plugin","branded_self_serve_rma_portal":true,"instant_exchange_and_bonus_store_credit_upsell":true}` | `{"iso_27001":true,"pricing_model":"per_return_volume_tier","deployment_model":"cloud_saas_plugin","branded_self_serve_rma_portal":true,"automated_carrier_shipping_label_generation":true,"sustainability_keep_the_item_logic_for_low_value":true}` |
| integrations.count | 1 | 3 |
| integrations.list | `[{"name":"Interakt"}]` | `[{"name":"Microsoft Azure"},{"name":"Amazon Web Services"},{"name":"Extensive carrier network (specific partners not enumerated in text)"}]` |
| market.availability | `{"primaryMarkets":["GB","US","FR"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"GB","primaryMarkets":["GB","US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"hybrid","plans":[{"free":true,"name":"Start","summary":"Free — 5 requests/month","features":["1 user","1 logistics integration","Store credit refunds"],"minSeats":1,"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"requests":"5/month"}},{"free":false,"name":"Grow","summary":"$19.99/month + $0.49 per request overage","features":["2 users","2 logistics integrations","Gift card refunds","Product exchanges"],"commitment":"monthly","components":[{"kind":"fixed","amount":19.99,"period":"month","currency":"USD"},{"per":{"qty":1,"unit":"request"},"kind":"metered","amount":0.49,"currency":"USD"}],"contactSales":false,"includedLimits":{"requests":"60/month"}},{"free":false,"name":"Premium","summary":"$249/year","commitment":"annual","components":[{"kind":"fixed","amount":249,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"Enterprise","summary":"$639","components":[{"kind":"fixed","amount":639,"period":null,"currency":"USD"}],"contactSales":true}],"summary":"Free tier available. From $19.99/month with usage-based overages.","currency":"USD","freeTier":true,"sourceUrl":"https://www.returnprime.com/fr/pricing-new","retrievedAt":"2026-08-24T13:15:54.934Z","startingPrice":{"amount":19.99,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"usage","plans":[{"free":false,"name":"Contact sales","summary":"Pay per usage based on system activity (ATUs)","description":"Usage-based pricing via Action Transaction Unit (ATU) model measuring API calls, webhooks, tracking notifications, and orchestration tasks","contactSales":true}],"summary":"Usage-based pricing on Action Transaction Units; contact for specific rates","freeTier":false,"sourceUrl":"https://sorted.com/pricing","retrievedAt":"2026-08-24T21:05:54.696Z"}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | quote |
| pricing.price_level | mid | unknown |
| pricing.starting_price | `{"amount":19.99,"currency":"USD"}` | - |
| pricing.transparent | yes | yes |
| reliability.sla_pct | - | 99.8 |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |
| security.iso27001 | - | yes |

## Capabilities (Returns Management)

| Capability | Return Prime | Sorted Returns |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Cloud saas plugin | Cloud saas plugin |
| Branded self serve rma portal | ✓ | ✓ |
| Dynamic policy rules final sale time windows | - | - |
| Instant exchange and bonus store credit upsell | ✓ | - |
| Qr code printerless drop off network sync | - | - |
| Automated carrier shipping label generation | - | ✓ |
| Fraud prevention wardrobing blocklists | - | - |
| Sustainability keep the item logic for low value | - | ✓ |
| 3pl wms advance shipping notice asn sync | - | - |
| Liquidation and refurbishment channel routing | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | ✓ |
| Pricing model | - | Per return volume tier |

*Source: Vioscale. Generated 2026-09-01T17:05:26.698Z. "-" = undocumented, not absent.*