# Retently vs Zonka Feedback

**Leader by Vioscale score:** Zonka Feedback

| Attribute | Retently | Zonka Feedback |
|---|---|---|
| **Vioscale score** | 8.5 (15% (low)) | 49.9 (56% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Collects customer satisfaction and effort scores across every customer touchpoint, then uses AI to analyze feedback at scale and automatically identify actions to protect revenue and loyalty. | Multi-channel feedback collection and customer experience management platform that gathers feedback through surveys, tickets, chats, and reviews, then uses AI to analyze patterns, identify recurring issues, and automatically trigger workflows to drive customer satisfaction improvements. |
| features.capabilities | - | `{"pricing_model":"flat_subscription","salesforce_hubspot_crm_sync":true,"zendesk_intercom_helpdesk_sync":true,"sms_text_message_survey_delivery":true,"detractor_alert_routing_workflows":true,"in_app_javascript_survey_triggering":true,"email_signature_and_direct_send_embeds":true,"automated_net_promoter_score_calculation":true,"csat_and_ces_customer_effort_score_support":true}` |
| integrations.count | 7 | 8 |
| integrations.list | `[{"name":"Salesforce"},{"name":"Shopify"},{"name":"Gorgias"},{"name":"Klaviyo"},{"name":"Freshdesk"},{"name":"Claude"},{"name":"ChatGPT"}]` | `[{"name":"Zendesk"},{"name":"Freshdesk"},{"name":"Intercom"},{"name":"Salesforce"},{"name":"Google Reviews"},{"name":"App Store"},{"name":"Play Store"},{"name":"Front"}]` |
| market.availability | `{"primaryMarkets":["US","EU","AU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Basic","contactSales":false},{"free":false,"name":"Pro","contactSales":false},{"free":false,"name":"Enterprise","features":["Salesforce 2-way integration","Custom integrations","API access","SAML 2.0 SSO","2FA enforcement","Role-based access control","Custom Data Processing Agreement","Named Customer Success Manager","White-label survey delivery","Data residency in EU, US, or Australia"],"description":"Custom contracts with region-specific data hosting and dedicated support","contactSales":true}],"freeTier":false,"sourceUrl":"https://www.retently.com/pricing/enterprise/","retrievedAt":"2026-08-19T17:44:45.721Z","freeTrialDays":7}` | `{"type":"subscription","plans":[{"free":false,"name":"Starting Plan","summary":"$49/user/mo","commitment":"monthly","components":[{"kind":"per_unit","unit":"user","amount":49,"period":"month","currency":"USD"}],"contactSales":false}],"summary":"From $49/user/mo. 14-day free trial, no credit card required.","currency":"USD","freeTier":true,"sourceUrl":"https://www.zonkafeedback.com/blog/zonka-feedback-recognized-as-the-best-survey-software-in-capterras-pricing-value-report","retrievedAt":"2026-08-25T12:12:28.226Z","freeTrialDays":14,"startingPrice":{"unit":"user","amount":49,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | unknown | mid |
| pricing.starting_price | - | `{"amount":49,"currency":"USD"}` |
| pricing.transparent | no | no |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |
| security.hipaa | - | yes |
| security.iso27001 | - | yes |

## Capabilities (NPS Tools)

| Capability | Retently | Zonka Feedback |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Automated net promoter score calculation | - | ✓ |
| Csat and ces customer effort score support | - | ✓ |
| In app javascript survey triggering | - | ✓ |
| Email signature and direct send embeds | - | ✓ |
| SMS text message survey delivery | - | ✓ |
| Automated recurring cadence throttling | - | - |
| Detractor alert routing workflows | - | ✓ |
| Salesforce hubspot CRM sync | - | ✓ |
| Zendesk intercom helpdesk sync | - | ✓ |
| Slack ms teams alert sync | - | - |
| SOC2 type ii | - | - |
| Pricing model | - | Flat subscription |

*Source: Vioscale. Generated 2026-09-01T16:57:47.783Z. "-" = undocumented, not absent.*