# Retently vs Wootric

| Attribute | Retently | Wootric |
|---|---|---|
| **Vioscale score** | 8.5 (15% (low)) | 22.4 (3% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Collects customer satisfaction and effort scores across every customer touchpoint, then uses AI to analyze feedback at scale and automatically identify actions to protect revenue and loyalty. | A cloud-based tool that collects customer feedback through surveys and interactions, then uses analytics and AI to help businesses understand customer experiences and drive improvements. |
| integrations.count | 7 | 5 |
| integrations.list | `[{"name":"Salesforce"},{"name":"Shopify"},{"name":"Gorgias"},{"name":"Klaviyo"},{"name":"Freshdesk"},{"name":"Claude"},{"name":"ChatGPT"}]` | `[{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Intercom"},{"name":"Slack"},{"name":"Zapier"}]` |
| market.availability | `{"primaryMarkets":["US","EU","AU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"cli":true,"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Basic","contactSales":false},{"free":false,"name":"Pro","contactSales":false},{"free":false,"name":"Enterprise","features":["Salesforce 2-way integration","Custom integrations","API access","SAML 2.0 SSO","2FA enforcement","Role-based access control","Custom Data Processing Agreement","Named Customer Success Manager","White-label survey delivery","Data residency in EU, US, or Australia"],"description":"Custom contracts with region-specific data hosting and dedicated support","contactSales":true}],"freeTier":false,"sourceUrl":"https://www.retently.com/pricing/enterprise/","retrievedAt":"2026-08-19T17:44:45.721Z","freeTrialDays":7}` | - |
| pricing.free_tier | no | - |
| pricing.model | commercial | commercial |
| pricing.price_level | unknown | - |
| pricing.transparent | no | - |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |

## Capabilities (NPS Tools)

| Capability | Retently | Wootric |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Automated net promoter score calculation | - | - |
| Csat and ces customer effort score support | - | - |
| In app javascript survey triggering | - | - |
| Email signature and direct send embeds | - | - |
| SMS text message survey delivery | - | - |
| Automated recurring cadence throttling | - | - |
| Detractor alert routing workflows | - | - |
| Salesforce hubspot CRM sync | - | - |
| Zendesk intercom helpdesk sync | - | - |
| Slack ms teams alert sync | - | - |
| SOC2 type ii | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T14:47:03.046Z. "-" = undocumented, not absent.*