# Retell AI vs Thoughtly

**Leader by Vioscale score:** Retell AI

| Attribute | Retell AI | Thoughtly |
|---|---|---|
| **Vioscale score** | 78 (54% (medium)) | 64.4 (75% (high)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | An AI voice platform that handles phone calls autonomously, managing appointment booking, order status checks, lead qualification, and customer service interactions. It integrates with existing CRM systems and telephony infrastructure to maintain customer context and automatically log outcomes. | A SaaS platform that uses AI voice agents to call and engage leads, automatically follow up via SMS and email, and integrate with existing CRM and business tools. The system handles initial outreach, qualification, and routing while syncing results back to the customer's systems. |
| features.capabilities | `{"soc2_type_ii":true,"pricing_model":"per_minute_usage_based","deployment_model":"no_code_saas_platform","post_call_transcription_and_crm_sync":true,"dynamic_mid_call_api_function_execution":true,"emotion_prosody_and_custom_voice_cloning":true,"outbound_dialing_and_campaign_management":true,"live_human_handoff_and_call_transfer_logic":true,"inbound_reception_and_ivr_routing_replacement":true,"voicemail_detection_and_answering_machine_drops":true,"hipaa_compliance_for_medical_appointment_setting":true,"twilio_vonage_bring_your_own_carrier_byoc_support":true,"sub_second_latency_and_interruption_barget_in_handling":false}` | `{"soc2_type_ii":true,"pricing_model":"flat_monthly","deployment_model":"no_code_saas_platform","post_call_transcription_and_crm_sync":true,"dynamic_mid_call_api_function_execution":true,"emotion_prosody_and_custom_voice_cloning":true,"outbound_dialing_and_campaign_management":true,"live_human_handoff_and_call_transfer_logic":true,"inbound_reception_and_ivr_routing_replacement":true,"voicemail_detection_and_answering_machine_drops":false,"hipaa_compliance_for_medical_appointment_setting":true,"twilio_vonage_bring_your_own_carrier_byoc_support":true,"sub_second_latency_and_interruption_barget_in_handling":true}` |
| integrations.count | 35 | 200 |
| integrations.list | `[{"name":"Twilio"},{"name":"Vonage"},{"name":"Telnyx"},{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Zoho CRM"},{"name":"Zapier"},{"name":"n8n"},{"name":"Make"},{"name":"viaSocket"},{"name":"Zendesk"},{"name":"Talkdesk"},{"name":"RingCentral"},{"name":"ServiceTitan"},{"name":"Nice"},{"name":"Workable"},{"name":"Go High Level"},{"name":"OpenDental"},{"name":"Slack"},{"name":"Monday.com"},{"name":"Smartsheets"},{"name":"Shopify"},{"name":"Stripe"},{"name":"Xero"},{"name":"Supabase"},{"name":"Webflow"},{"name":"WhatsApp"},{"name":"ElevenLabs"},{"name":"Minimax"},{"name":"Fish Audio"},{"name":"Cartesia"},{"name":"OpenAI"},{"name":"Google Gemini"},{"name":"Anthropic Claude"}]` | `[{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Zoho CRM"},{"name":"Pipedrive"},{"name":"Keap"},{"name":"GoHighLevel"},{"name":"Attio"},{"name":"Calendly"},{"name":"Zoom"},{"name":"Google Sheets"},{"name":"Airtable"},{"name":"Slack"},{"name":"Gmail"},{"name":"Zapier"},{"name":"Make"},{"name":"Zendesk"},{"name":"Shopify"},{"name":"Acuity Scheduling"},{"name":"Cal.com"},{"name":"Mindbody"},{"name":"Zoho Bookings"},{"name":"Typeform"},{"name":"Trello"},{"name":"Smartsheet"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":["US","EU","GB"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US","EU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"ios":true,"web":true,"android":true}` | `{"cli":true,"web":true}` |
| pricing | `{"type":"usage","plans":[{"free":false,"name":"Pay-as-you-go","summary":"$0.07–$0.31/minute for AI voice agents; $0.002+/message for chat agents. $10 free credit on signup.","features":["Voice agents for inbound/outbound calls","Call transfer and routing","CRM integration (Salesforce, HubSpot)","Post-call transcription and logging","Custom LLM models","SMS capabilities","Knowledge base","Voicemail handling","Call screening detection"],"commitment":"monthly","components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.07,"currency":"USD"},{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.31,"currency":"USD"},{"per":{"qty":1,"unit":"message"},"kind":"metered","amount":0.002,"currency":"USD"},{"kind":"per_unit","unit":"concurrent_call","amount":8,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"knowledge_base","amount":8,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"phone_number","amount":10,"period":"month","currency":"USD"},{"kind":"fixed","amount":2,"period":"month","currency":"USD"},{"per":{"qty":1,"unit":"outbound_call"},"kind":"metered","amount":0.1,"currency":"USD"},{"per":{"qty":1,"unit":"SMS"},"kind":"metered","amount":0.01,"currency":"USD"}],"contactSales":false,"includedLimits":{"free_credit":"$10","knowledge_bases":"10","concurrent_calls":"20"}},{"free":false,"name":"Enterprise","summary":"Custom pricing. HIPAA, SOC2 Type II, and GDPR compliant.","features":["HIPAA/BAA compliance","Single Sign-On (SSO)","Custom MSA agreement","Custom Data Processing Agreement (DPA)","Dedicated concurrency allocation","All Pay-as-you-go features"],"minSeats":50,"components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.055,"currency":"USD"}],"description":"Custom deployment with dedicated support, compliance, and higher concurrency","contactSales":true,"includedLimits":{"concurrent_calls":"50+"}}],"addOns":[{"name":"SMS from Retell","components":[{"kind":"fixed","amount":2,"period":"month","currency":"USD"}]},{"name":"Additional Concurrency","components":[{"kind":"per_unit","unit":"concurrent_call","amount":8,"period":"month","currency":"USD"}]},{"name":"Knowledge Base","components":[{"kind":"per_unit","unit":"knowledge_base","amount":8,"period":"month","currency":"USD"}]},{"name":"Phone Number","components":[{"kind":"per_unit","unit":"phone_number","amount":10,"period":"month","currency":"USD"}]}],"summary":"From $0.07–$0.31/minute for AI voice agents. $10 free credit. Enterprise plans available with HIPAA and SOC2 Type II compliance.","currency":"USD","freeTier":true,"sourceUrl":"https://www.retellai.com/ar/pricing","retrievedAt":"2026-08-25T21:41:54.868Z","startingPrice":{"amount":2,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Flex","summary":"$500/month. Unlimited channels and minutes.","features":["Voice, SMS, email, workflows","Unlimited usage across channels","200+ integrations + REST API","Two-way CRM sync (HubSpot, Salesforce, Zoho)","34+ languages, voice cloning","Email support + Expert Sessions"],"components":[{"kind":"fixed","amount":500,"period":"month","currency":"USD"}],"description":"For teams getting inbound conversion off the ground.","contactSales":false,"includedLimits":{"integrations":"200+","sms_per_month":"Unlimited","voice_minutes":"Unlimited","concurrent_calls":"10"}},{"free":false,"name":"Scale","summary":"Tailored pricing. Enterprise-grade support and compliance.","features":["Everything in Flex","100+ concurrent calls","Auto-QA + evals on every conversation","SOC 2 Type II reports + TCPA review","Dedicated CSM, Slack support, extended hours","99.9% uptime SLA + white-glove onboarding"],"description":"For teams running production inbound across multiple channels.","contactSales":true,"includedLimits":{"voice_minutes":"Unlimited","concurrent_calls":"100"}},{"free":false,"name":"Enterprise","summary":"Custom pricing. Full compliance and infrastructure control.","features":["Everything in Scale","Custom LLM (bring your own model)","HIPAA + BAA, PCI scope review","Dedicated infrastructure + data residency","SSO, SCIM, advanced RBAC","Phone hotline + 24/7 named TAM","Custom integrations + private APIs"],"description":"For regulated verticals and high-volume operations (1M+ minutes/month).","contactSales":true}],"summary":"From $500/month. Usage-based billing above plan limits. No per-channel or per-seat fees.","currency":"USD","freeTier":false,"sourceUrl":"https://thoughtly.com/pricing","retrievedAt":"2026-08-21T11:06:14.044Z","startingPrice":{"amount":500,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | low | high |
| pricing.starting_price | `{"amount":2,"currency":"USD"}` | `{"amount":500,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| reliability.sla_pct | - | 99.9 |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.pci | - | yes |
| security.soc2 | yes | yes |

## Capabilities (Voice AI Agents)

| Capability | Retell AI | Thoughtly |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | No code saas platform | No code saas platform |
| Sub second latency and interruption barget in handling | ✗ | ✓ |
| Dynamic mid call API function execution | ✓ | ✓ |
| Live human handoff and call transfer logic | ✓ | ✓ |
| Emotion prosody and custom voice cloning | ✓ | ✓ |
| Inbound reception and ivr routing replacement | ✓ | ✓ |
| Outbound dialing and campaign management | ✓ | ✓ |
| Post call transcription and CRM sync | ✓ | ✓ |
| Voicemail detection and answering machine drops | ✓ | ✗ |
| Twilio vonage bring your own carrier byoc support | ✓ | ✓ |
| SOC2 type ii | ✓ | ✓ |
| HIPAA compliance for medical appointment setting | ✓ | ✓ |
| Pricing model | Per minute usage based | Flat monthly |

*Source: Vioscale. Generated 2026-09-01T15:20:12.182Z. "-" = undocumented, not absent.*