# Reputation vs Yext

**Leader by Vioscale score:** Reputation

| Attribute | Reputation | Yext |
|---|---|---|
| **Vioscale score** | 59.3 (42% (low)) | 34.3 (24% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Reputation management software that aggregates reviews, listings, and customer surveys across locations, then uses AI to identify trends and route insights to operational teams for faster response and improvement. | An enterprise platform that leverages AI agents to generate on-brand marketing content, manage business information across locations, and distribute that content to directories, maps, social media, and review platforms from a centralized verified data source. |
| features.capabilities | - | `{"pricing_model":"quote","deployment_model":"managed_cloud_saas","ai_suggested_review_replies":true,"google_business_profile_api_sync":true,"centralized_review_response_inbox":true,"generative_ai_answer_synthesis_rag":true,"yelp_apple_maps_facebook_local_sync":true,"multi_lingual_semantic_understanding":true,"industry_specific_crm_point_of_sale_sync":true,"local_directory_listing_address_sync_api":true,"admin_dashboard_for_search_analytics_and_gaps":true}` |
| integrations.count | 6 | 11 |
| integrations.list | `[{"name":"Yelp"},{"name":"TripAdvisor"},{"name":"Vitals"},{"name":"Apartment Ratings"},{"name":"CRM systems"},{"name":"EHR systems"}]` | `[{"name":"InYourArea"},{"name":"Mediawiki"},{"name":"Google Business Profile"},{"name":"Facebook"},{"name":"Twitter"},{"name":"Instagram"},{"name":"Google Maps"},{"name":"Yelp"},{"name":"Apple Maps"},{"name":"Review platforms"},{"name":"LLMs"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":["US","EU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Rep Core","summary":"$80/location/month","features":["Reviews Management (collection, requesting, AI responding)","Business Listings & SEO"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"location","amount":80,"period":"month","currency":"USD"}],"description":"Foundation for managing online reputation and local growth","contactSales":false},{"free":false,"name":"Rep Core + Pulse","summary":"$115/location/month (most popular)","features":["Reputation Insights (Rep Score & Journey Insights)","AI Reputation Manager","Pulse Analytics","Basic Customer Surveys (1 template with star rating & text)"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"location","amount":115,"period":"month","currency":"USD"}],"description":"Adds proactive listening and advanced analytics to understand customer sentiment","contactSales":false},{"free":false,"name":"Rep Core + Surveys","summary":"$150/location/month","features":["All Core and Pulse features","Deep Experience Insights"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"location","amount":150,"period":"month","currency":"USD"}],"description":"Full suite for capturing private feedback at scale","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing for 125+ locations","features":["Dedicated Infrastructure","Customer Success Manager","Custom configuration"],"minSeats":125,"description":"Custom plans for large organizations","contactSales":true}],"addOns":[{"name":"Competitive Insights"},{"name":"Actions & Ticketing"},{"name":"Social Suite"},{"name":"Industry-specific feedback integration"},{"name":"Enterprise Connectivity / Premium Integrations"},{"name":"Managed Services"},{"name":"Expert & Professional Services"}],"summary":"From $80/location/month; most popular plan at $115/location/month","currency":"USD","freeTier":false,"sourceUrl":"https://reputation.com/pricing","retrievedAt":"2026-08-19T21:07:44.709Z","startingPrice":{"unit":"location","amount":80,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"quote","sourceUrl":"https://www.yext.com","retrievedAt":"2026-08-21T13:43:49.807Z"}` |
| pricing.free_tier | no | - |
| pricing.model | commercial | quote |
| pricing.price_level | high | unknown |
| pricing.starting_price | `{"amount":80,"currency":"USD"}` | - |
| pricing.transparent | yes | no |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.iso27001 | yes | - |
| security.soc2 | yes | - |

## Capabilities (Reputation Management)

| Capability | Reputation | Yext |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Local directory listing address sync API | - | ✓ |
| Centralized review response inbox | - | ✓ |
| Automated SMS review solicitation | - | - |
| AI suggested review replies | - | ✓ |
| Review gating feedback routing | - | - |
| Competitor local ranking analysis | - | - |
| Google business profile API sync | - | ✓ |
| Yelp apple maps facebook local sync | - | ✓ |
| Industry specific CRM point of sale sync | - | ✓ |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | Quote |

*Source: Vioscale. Generated 2026-09-01T16:35:03.877Z. "-" = undocumented, not absent.*