# Redo vs Return Prime

| Attribute | Redo | Return Prime |
|---|---|---|
| **Vioscale score** | 76.4 (29% (low)) | 60.3 (37% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Redo provides an all-in-one suite for ecommerce operations, including self-service returns and exchanges, order fulfillment automation with 3PL integration, and AI-powered support and sales agents. It consolidates multiple post-purchase workflows into a single platform designed for Shopify merchants. | A Shopify app that handles customer returns and exchanges through a self-serve portal, offering store credit or gift card refunds, product exchanges, and automated workflows to reduce manual processing. |
| features.capabilities | `{"deployment_model":"cloud_saas_plugin","branded_self_serve_rma_portal":true,"fraud_prevention_wardrobing_blocklists":true,"3pl_wms_advance_shipping_notice_asn_sync":true,"automated_carrier_shipping_label_generation":true,"dynamic_policy_rules_final_sale_time_windows":true,"instant_exchange_and_bonus_store_credit_upsell":true}` | `{"deployment_model":"cloud_saas_plugin","branded_self_serve_rma_portal":true,"instant_exchange_and_bonus_store_credit_upsell":true}` |
| integrations.count | 3 | 1 |
| integrations.list | `[{"name":"Shopify"},{"name":"ShipMonk"},{"name":"ShipHero"}]` | `[{"name":"Interakt"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["GB","US","FR"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"usage","plans":[{"free":true,"name":"Returns","summary":"Free","features":["Free return portal","Real-time analytics","Return label coverage","Return-specific AI agents"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false},{"free":true,"name":"Claims","summary":"Free","features":["Free claim portal","Fraud detection","Revenue share options"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false},{"free":true,"name":"Warranties","summary":"Free","features":["Free registration form","Automated email capture for offline purchasers"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Checkout Optimization","summary":"$0.40 per order","features":["Detailed audience segmentation","Continuous A/B testing","Shipping offer optimization"],"components":[{"kind":"per_unit","unit":"order","amount":0.4,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"One-Click Upsell","summary":"$0.06 per order","features":["Smart product recommendations","Add to current order"],"components":[{"kind":"per_unit","unit":"order","amount":0.06,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Email","summary":"Starting at $2.00 per 1,000 sends","features":["AI email builder","Monthly AI personas","Interactive emails"],"components":[{"per":{"qty":1000,"unit":"sends"},"kind":"metered","amount":2,"currency":"USD"}],"contactSales":false},{"free":false,"name":"SMS","summary":"Starting at $0.016 per send","features":["SMS abandonment sends with custom triggers","AI SMS builder"],"components":[{"kind":"per_unit","unit":"send","amount":0.016,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Order Tracking","summary":"$0.08 per tracked order","features":["23 transactional triggers","Dedicated tracking landing page","Tracked return shipments"],"components":[{"kind":"per_unit","unit":"tracked order","amount":0.08,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Recover","summary":"10% of recovered revenue","features":["4-step recovery process","Live human conversations","Pay only for results"],"components":[{"of":"recovered revenue","kind":"percentage","rate":10}],"contactSales":false},{"free":false,"name":"Support","summary":"$0.20 per resolution","features":["Consolidated support channels","Unlimited AI co-pilot responses","Integrated with Redo systems"],"components":[{"kind":"per_unit","unit":"resolution","amount":0.2,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Support AI Agents","summary":"$0.85 per resolution","features":["AI auto-pilot responses","Support agent on product detail pages","Order/shipping edit capabilities","Upsell assistance"],"components":[{"kind":"per_unit","unit":"resolution","amount":0.85,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Returns AI Agents","summary":"Custom pricing","features":["AI exchange recommendations","Fraud detection","Enhanced exchanges","AI-reviewed returns"],"contactSales":true},{"free":false,"name":"Email AI Agents","summary":"Custom pricing","features":["AI personas and personalized campaign building","Monthly persona building","Template builder"],"contactSales":true},{"free":false,"name":"Reclaim","summary":"Custom pricing","features":["AI evidence generation","Unified chargeback management","Automated submission"],"contactSales":true}],"summary":"Free returns, claims, and warranty portals. Usage-based pricing starting at $0.016 per SMS send; AI agents from $0.20–$0.85 per resolution; custom pricing for advanced AI features.","currency":"USD","freeTier":true,"sourceUrl":"https://redo.com/pricing","retrievedAt":"2026-08-24T10:19:17.299Z","startingPrice":{"unit":"send","amount":0.016,"period":"month","currency":"USD"}}` | `{"type":"hybrid","plans":[{"free":true,"name":"Start","summary":"Free — 5 requests/month","features":["1 user","1 logistics integration","Store credit refunds"],"minSeats":1,"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"requests":"5/month"}},{"free":false,"name":"Grow","summary":"$19.99/month + $0.49 per request overage","features":["2 users","2 logistics integrations","Gift card refunds","Product exchanges"],"commitment":"monthly","components":[{"kind":"fixed","amount":19.99,"period":"month","currency":"USD"},{"per":{"qty":1,"unit":"request"},"kind":"metered","amount":0.49,"currency":"USD"}],"contactSales":false,"includedLimits":{"requests":"60/month"}},{"free":false,"name":"Premium","summary":"$249/year","commitment":"annual","components":[{"kind":"fixed","amount":249,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"Enterprise","summary":"$639","components":[{"kind":"fixed","amount":639,"period":null,"currency":"USD"}],"contactSales":true}],"summary":"Free tier available. From $19.99/month with usage-based overages.","currency":"USD","freeTier":true,"sourceUrl":"https://www.returnprime.com/fr/pricing-new","retrievedAt":"2026-08-24T13:15:54.934Z","startingPrice":{"amount":19.99,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | mid |
| pricing.starting_price | `{"amount":0.016,"currency":"USD"}` | `{"amount":19.99,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| security.gdpr | yes | yes |

## Capabilities (Returns Management)

| Capability | Redo | Return Prime |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Cloud saas plugin | Cloud saas plugin |
| Branded self serve rma portal | ✓ | ✓ |
| Dynamic policy rules final sale time windows | ✓ | - |
| Instant exchange and bonus store credit upsell | ✓ | ✓ |
| Qr code printerless drop off network sync | - | - |
| Automated carrier shipping label generation | ✓ | - |
| Fraud prevention wardrobing blocklists | ✓ | - |
| Sustainability keep the item logic for low value | - | - |
| 3pl wms advance shipping notice asn sync | ✓ | - |
| Liquidation and refurbishment channel routing | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T14:40:06.474Z. "-" = undocumented, not absent.*