# Qualtrics vs Usersnap

**Leader by Vioscale score:** Usersnap

| Attribute | Qualtrics | Usersnap |
|---|---|---|
| **Vioscale score** | 26 (3% (low)) | 50.6 (61% (medium)) |
| deployment.options | - | `{"cloud":true}` |
| description.long | Qualtrics provides experience management software that gathers customer and employee insights across multiple channels and automates actions based on those insights. It helps organizations understand satisfaction drivers, predict customer churn, and optimize experiences across various business functions. | A cloud-based platform for collecting visual feedback and bug reports from users, with integrated workflows for managing insights. It connects with popular project management tools and uses AI to help teams identify patterns and prioritize improvements. |
| integrations.count | 7 | 55 |
| integrations.list | `[{"name":"SAP Service Cloud"},{"name":"SAP Sales Cloud"},{"name":"Canvas LMS"},{"name":"Tango Card"},{"name":"Awardco"},{"name":"XM Institute NPS"},{"name":"CAHPS"}]` | `[{"name":"Slack"},{"name":"Jira"},{"name":"Azure DevOps"},{"name":"Linear"},{"name":"Zendesk"},{"name":"Basecamp"},{"name":"Trello"},{"name":"Microsoft Teams"},{"name":"Gong"},{"name":"Zoom"},{"name":"ServiceNow"},{"name":"PowerBI"}]` |
| market.availability | - | `{"hqCountry":"AT","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | - | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free with 20 feedback items","features":["20 feedback items","5 team members","Feedback menu and support options","Automatic context capture","50+ integrations","AI-powered summarization and labeling"],"minSeats":5,"components":[{"kind":"fixed","amount":0,"period":"month","currency":"EUR"}],"contactSales":false,"includedLimits":{"feedback_items":"20"}}],"summary":"Free tier with 20 feedback items. Premium and Enterprise plans available; specific pricing not publicly listed.","currency":"EUR","freeTier":true,"sourceUrl":"https://wf.usersnap.com/pricing","retrievedAt":"2026-08-18T21:37:22.817Z","billingPeriods":["month","year"]}` |
| pricing.free_tier | - | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | - | low |
| pricing.transparent | - | no |
| reliability.sla_pct | - | 99.5 |
| security.gdpr | - | yes |
| security.iso27001 | - | yes |
| security.pci | - | yes |
| security.soc2 | - | yes |

## Capabilities (Customer Feedback)

| Capability | Qualtrics | Usersnap |
|---|:--:|:--:|
| **Capabilities** |  |  |
| In app microsurvey | - | - |
| Embedded web widget | - | - |
| Mobile SDK | - | - |
| Public upvote board | - | - |
| Public roadmap | - | - |
| Review aggregation | - | - |
| Sentiment text analytics | - | - |
| Nps csat ces tracking | - | - |
| CRM integration | - | - |
| Engineering ticket sync | - | - |
| Chat integration | - | - |
| SOC2 type ii | - | - |
| Self host option | - | - |

*Source: Vioscale. Generated 2026-09-01T15:13:15.245Z. "-" = undocumented, not absent.*