# Qualaroo vs Zonka Feedback

| Attribute | Qualaroo | Zonka Feedback |
|---|---|---|
| **Vioscale score** | 69.6 (25% (low)) | 49.9 (56% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A feedback collection platform that allows companies to deploy targeted surveys across websites and mobile apps, then use artificial intelligence to automatically analyze responses and surface insights about customer sentiment and motivations. | Multi-channel feedback collection and customer experience management platform that gathers feedback through surveys, tickets, chats, and reviews, then uses AI to analyze patterns, identify recurring issues, and automatically trigger workflows to drive customer satisfaction improvements. |
| features.capabilities | - | `{"pricing_model":"flat_subscription","salesforce_hubspot_crm_sync":true,"zendesk_intercom_helpdesk_sync":true,"sms_text_message_survey_delivery":true,"detractor_alert_routing_workflows":true,"in_app_javascript_survey_triggering":true,"email_signature_and_direct_send_embeds":true,"automated_net_promoter_score_calculation":true,"csat_and_ces_customer_effort_score_support":true}` |
| integrations.count | 12 | 8 |
| integrations.list | `[{"name":"Mailchimp"},{"name":"Vertical Response"},{"name":"Segment"},{"name":"HubSpot"},{"name":"Salesforce"},{"name":"Tableau"},{"name":"Slack"},{"name":"Intercom"},{"name":"Mixpanel"},{"name":"Amplitude"},{"name":"Google Analytics"},{"name":"Zapier"}]` | `[{"name":"Zendesk"},{"name":"Freshdesk"},{"name":"Intercom"},{"name":"Salesforce"},{"name":"Google Reviews"},{"name":"App Store"},{"name":"Play Store"},{"name":"Front"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free forever with up to 50 responses","features":["Unlimited surveys","Up to 50 responses forever","In-app surveys (iOS & Android)","Basic analytics","Multi-language support (70+ languages)"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"responses":"50/forever"}},{"free":false,"name":"Business","summary":"$19.99/month billed annually at $239.88/year","features":["Unlimited surveys","Email integrations","1000 email sends per month","AI sentiment analysis","Mobile SDKs (iOS & Android)","Onboarding call and support"],"commitment":"annual","components":[{"kind":"fixed","amount":19.99,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"email_sends":"1000/month"}},{"free":false,"name":"Professional","summary":"$49.99/month billed annually at $599.88/year","features":["All Business features","Advanced integrations (HubSpot, Salesforce, Tableau, Slack, Zapier)","Identify API","Report and Design APIs","Role-based access controls","24/7 email, phone, and live chat support"],"commitment":"annual","components":[{"kind":"fixed","amount":49.99,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"pageviews":"100k/month","email_sends":"5000/month"}},{"free":false,"name":"Enterprise","summary":"$149.99/month, annual plans only, billed at $1798.88/year","features":["All features","API and webhook access","SAML and SSO integration","Organization-wide collaboration","Enterprise concierge support","Dedicated account manager and training","Custom compliance and data ownership","Audit-ready reporting"],"commitment":"annual","components":[{"kind":"fixed","amount":149.99,"period":"month","currency":"USD"}],"contactSales":false}],"summary":"From $19.99/month (billed annually). Free tier with up to 50 responses.","currency":"USD","freeTier":true,"sourceUrl":"https://qualaroo.com/pricing/","retrievedAt":"2026-08-19T17:44:52.442Z","startingPrice":{"amount":19.99,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Starting Plan","summary":"$49/user/mo","commitment":"monthly","components":[{"kind":"per_unit","unit":"user","amount":49,"period":"month","currency":"USD"}],"contactSales":false}],"summary":"From $49/user/mo. 14-day free trial, no credit card required.","currency":"USD","freeTier":true,"sourceUrl":"https://www.zonkafeedback.com/blog/zonka-feedback-recognized-as-the-best-survey-software-in-capterras-pricing-value-report","retrievedAt":"2026-08-25T12:12:28.226Z","freeTrialDays":14,"startingPrice":{"unit":"user","amount":49,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | mid | mid |
| pricing.starting_price | `{"amount":19.99,"currency":"USD"}` | `{"amount":49,"currency":"USD"}` |
| pricing.transparent | yes | no |
| security.gdpr | yes | yes |
| security.hipaa | - | yes |
| security.iso27001 | - | yes |

## Capabilities (NPS Tools)

| Capability | Qualaroo | Zonka Feedback |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Automated net promoter score calculation | - | ✓ |
| Csat and ces customer effort score support | - | ✓ |
| In app javascript survey triggering | - | ✓ |
| Email signature and direct send embeds | - | ✓ |
| SMS text message survey delivery | - | ✓ |
| Automated recurring cadence throttling | - | - |
| Detractor alert routing workflows | - | ✓ |
| Salesforce hubspot CRM sync | - | ✓ |
| Zendesk intercom helpdesk sync | - | ✓ |
| Slack ms teams alert sync | - | - |
| SOC2 type ii | - | - |
| Pricing model | - | Flat subscription |

*Source: Vioscale. Generated 2026-09-01T17:02:48.378Z. "-" = undocumented, not absent.*