# Qualaroo vs Retently

| Attribute | Qualaroo | Retently |
|---|---|---|
| **Vioscale score** | 69.6 (25% (low)) | 8.5 (15% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A feedback collection platform that allows companies to deploy targeted surveys across websites and mobile apps, then use artificial intelligence to automatically analyze responses and surface insights about customer sentiment and motivations. | Collects customer satisfaction and effort scores across every customer touchpoint, then uses AI to analyze feedback at scale and automatically identify actions to protect revenue and loyalty. |
| integrations.count | 12 | 7 |
| integrations.list | `[{"name":"Mailchimp"},{"name":"Vertical Response"},{"name":"Segment"},{"name":"HubSpot"},{"name":"Salesforce"},{"name":"Tableau"},{"name":"Slack"},{"name":"Intercom"},{"name":"Mixpanel"},{"name":"Amplitude"},{"name":"Google Analytics"},{"name":"Zapier"}]` | `[{"name":"Salesforce"},{"name":"Shopify"},{"name":"Gorgias"},{"name":"Klaviyo"},{"name":"Freshdesk"},{"name":"Claude"},{"name":"ChatGPT"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US","EU","AU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free forever with up to 50 responses","features":["Unlimited surveys","Up to 50 responses forever","In-app surveys (iOS & Android)","Basic analytics","Multi-language support (70+ languages)"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"responses":"50/forever"}},{"free":false,"name":"Business","summary":"$19.99/month billed annually at $239.88/year","features":["Unlimited surveys","Email integrations","1000 email sends per month","AI sentiment analysis","Mobile SDKs (iOS & Android)","Onboarding call and support"],"commitment":"annual","components":[{"kind":"fixed","amount":19.99,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"email_sends":"1000/month"}},{"free":false,"name":"Professional","summary":"$49.99/month billed annually at $599.88/year","features":["All Business features","Advanced integrations (HubSpot, Salesforce, Tableau, Slack, Zapier)","Identify API","Report and Design APIs","Role-based access controls","24/7 email, phone, and live chat support"],"commitment":"annual","components":[{"kind":"fixed","amount":49.99,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"pageviews":"100k/month","email_sends":"5000/month"}},{"free":false,"name":"Enterprise","summary":"$149.99/month, annual plans only, billed at $1798.88/year","features":["All features","API and webhook access","SAML and SSO integration","Organization-wide collaboration","Enterprise concierge support","Dedicated account manager and training","Custom compliance and data ownership","Audit-ready reporting"],"commitment":"annual","components":[{"kind":"fixed","amount":149.99,"period":"month","currency":"USD"}],"contactSales":false}],"summary":"From $19.99/month (billed annually). Free tier with up to 50 responses.","currency":"USD","freeTier":true,"sourceUrl":"https://qualaroo.com/pricing/","retrievedAt":"2026-08-19T17:44:52.442Z","startingPrice":{"amount":19.99,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Basic","contactSales":false},{"free":false,"name":"Pro","contactSales":false},{"free":false,"name":"Enterprise","features":["Salesforce 2-way integration","Custom integrations","API access","SAML 2.0 SSO","2FA enforcement","Role-based access control","Custom Data Processing Agreement","Named Customer Success Manager","White-label survey delivery","Data residency in EU, US, or Australia"],"description":"Custom contracts with region-specific data hosting and dedicated support","contactSales":true}],"freeTier":false,"sourceUrl":"https://www.retently.com/pricing/enterprise/","retrievedAt":"2026-08-19T17:44:45.721Z","freeTrialDays":7}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | mid | unknown |
| pricing.starting_price | `{"amount":19.99,"currency":"USD"}` | - |
| pricing.transparent | yes | no |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |

## Capabilities (NPS Tools)

| Capability | Qualaroo | Retently |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Automated net promoter score calculation | - | - |
| Csat and ces customer effort score support | - | - |
| In app javascript survey triggering | - | - |
| Email signature and direct send embeds | - | - |
| SMS text message survey delivery | - | - |
| Automated recurring cadence throttling | - | - |
| Detractor alert routing workflows | - | - |
| Salesforce hubspot CRM sync | - | - |
| Zendesk intercom helpdesk sync | - | - |
| Slack ms teams alert sync | - | - |
| SOC2 type ii | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T14:59:13.885Z. "-" = undocumented, not absent.*