# Praxedo vs ServiceM8

**Leader by Vioscale score:** ServiceM8

| Attribute | Praxedo | ServiceM8 |
|---|---|---|
| **Vioscale score** | 45.3 (46% (low)) | 56.1 (48% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A web-based platform that manages field technician schedules and work orders with real-time activity tracking and automated route planning to improve coordination between office staff, field teams, and customers. | A cloud-based platform for field service businesses that consolidates job management, staff scheduling, client communication, quoting, invoicing, and payment processing. Works across iOS, Android, and web, with offline capabilities for mobile teams. |
| features.capabilities | `{"trade_focus":"general","work_orders":true,"gps_tracking":true,"pricing_model":"quote","dispatch_board":true,"mobile_offline":true,"target_segment":"smb","deployment_archive":"standalone_enterprise_cloud","algorithmic_dynamic_route_optimization":true}` | `{"quoting":true,"inventory":true,"trade_focus":"general","work_orders":true,"gps_tracking":true,"dispatch_board":true,"self_scheduling":true,"invoicing_payments":true,"accounting_integration":true,"gps_geofenced_timeclock_check_in_out":true,"automated_sms_email_arrival_reminders":true,"photo_based_quality_assurance_checklists":true,"recurring_route_optimization_and_scheduling":true,"integrated_voip_call_tracking_and_screen_pop":true,"good_better_best_multi_option_pricebook_quoting":true,"gps_truck_tracking_and_technician_dispatch_board":true,"mobile_app_invoicing_and_field_credit_card_capture":true,"online_customer_booking_and_price_calculator_widget":true,"recurring_service_maintenance_agreement_auto_billing":true,"uber_style_customer_technician_en_route_tracking_link":true}` |
| integrations.count | 3 | 7 |
| integrations.list | `[{"name":"Salesforce"},{"name":"QuickBooks"},{"name":"MSBC"}]` | `[{"name":"Office 365"},{"name":"Xero"},{"name":"MYOB"},{"name":"QuickBooks Online"},{"name":"Reece maX"},{"name":"Outlook"},{"name":"Stripe"},{"name":"Apple Pay"}]` |
| market.availability | `{"primaryMarkets":["US","CA"],"availabilityScope":"regional","availableCountries":["US","CA"],"notAvailableCountries":[]}` | `{"hqCountry":"AU","primaryMarkets":["GB","US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Basic","summary":"$39/user/month","features":["Centralized resource and client data repository","Work order data centralization and qualification","Manual scheduling via drag & drop on maps and calendars","Mobile app with offline mode and real-time syncing","Technician geo-location via mobile devices","PDF reports and billing line items"],"minSeats":5,"commitment":"monthly","components":[{"kind":"per_unit","unit":"user","amount":39,"period":"month","currency":"USD"}],"description":"For small businesses","contactSales":false},{"free":false,"name":"Advanced","summary":"$69/user/month","features":["Ability to group work orders by routes and projects","Criteria-based appointment booking module","Pre-set configuration and route planning","Automated alerts on work orders at risk of delay"],"minSeats":5,"commitment":"monthly","components":[{"kind":"per_unit","unit":"user","amount":69,"period":"month","currency":"USD"}],"description":"For SMBs","contactSales":false},{"free":false,"name":"Optimized","summary":"$99/user/month","features":["Project Management Module","Assisted, algorithm-based scheduling (SmartScheduler)","Self-scheduling of work orders","Real-time customer notifications via email/SMS","Simplified data search and export using configurable filters"],"minSeats":5,"commitment":"monthly","components":[{"kind":"per_unit","unit":"user","amount":99,"period":"month","currency":"USD"}],"description":"For SMBs","contactSales":false},{"free":false,"name":"Automated","summary":"$149/user/month","features":["Real-time automated scheduling powered by AI (Automatic SmartScheduler)","Vehicle stock tracking","Automated quality control with AI-verified photos for work orders","Real-time operational dashboard","Integration with mobile payment terminals","Time sheet control and validation","KPI monitoring with customizable dashboards"],"minSeats":5,"commitment":"monthly","components":[{"kind":"per_unit","unit":"user","amount":149,"period":"month","currency":"USD"}],"description":"For mid-sized businesses","contactSales":false},{"free":false,"name":"Large Enterprises","summary":"Customized pricing","description":"Customized plans","contactSales":true}],"addOns":[{"name":"Appointment Portal"},{"name":"Video-Assistance (ViiBE)"}],"summary":"From $39/user/month (minimum 5 users). Customized plans available for large enterprises.","currency":"USD","freeTier":false,"sourceUrl":"https://www.praxedo.com","retrievedAt":"2026-08-03T11:56:48.339Z","startingPrice":{"amount":39,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free for solo operators, up to 30 jobs/month","features":["Job cards","Scheduling","Quotes","Invoices","Email & SMS","Mobile payments","Accounting integrations"],"commitment":"monthly","components":[{"kind":"fixed","amount":0,"period":"month","currency":"GBP"}],"description":"For solo operators","contactSales":false,"includedLimits":{"jobs_per_month":"30"}},{"free":false,"name":"Growing","summary":"150 new jobs per month","commitment":"monthly","contactSales":false,"includedLimits":{"jobs_per_month":"150"}}],"addOns":[{"name":"Forms"},{"name":"Auto Routing"},{"name":"ServiceM8 Phone"}],"summary":"Free tier available. Paid plans start from Growing tier at 150 jobs/month. No lock-ins; upgrade/downgrade anytime.","currency":"GBP","freeTier":true,"sourceUrl":"https://www.servicem8.com/za/pricing","retrievedAt":"2026-08-24T22:32:30.120Z","freeTrialDays":14,"billingPeriods":["month"]}` |
| pricing.free_tier | no | yes |
| pricing.model | quote | freemium |
| pricing.price_level | unknown | low |
| pricing.transparent | no | no |
| reliability.sla_pct | 99.9 | - |
| reliability.status_page | yes | - |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |
| security.iso27001 | yes | - |

## Capabilities (Field Service Management Software)

| Capability | Praxedo | ServiceM8 |
|---|:--:|:--:|
| **Core** |  |  |
| Trade focus | General / multi-trade | General / multi-trade |
| **Platform** |  |  |
| Mobile app with offline mode | ✓ | - |
| Dispatch / scheduling board | ✓ | ✓ |
| Work-order management | ✓ | ✓ |
| **Quote-to-cash** |  |  |
| Quoting / estimates | - | ✓ |
| Invoicing + in-field payments | - | ✓ |
| **Operations** |  |  |
| GPS / fleet tracking | ✓ | ✓ |
| Inventory / parts management | - | ✓ |
| **Engagement** |  |  |
| Customer self-scheduling (online booking) | - | ✓ |
| **Integrations** |  |  |
| Accounting integration (QuickBooks / Xero) | - | ✓ |
| **Compliance** |  |  |
| PCI DSS compliant (payments) | - | - |
| SOC 2 Type II | - | - |
| **Pricing** |  |  |
| Pricing model | Quote / contact sales | - |
| **Market** |  |  |
| Target segment | SMB / growing contractor | - |

*Source: Vioscale. Generated 2026-09-01T17:18:33.736Z. "-" = undocumented, not absent.*