# Praxedo vs Salesforce Field Service

**Leader by Vioscale score:** Praxedo

| Attribute | Praxedo | Salesforce Field Service |
|---|---|---|
| **Vioscale score** | 45.3 (46% (low)) | 11.5 (29% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"hybrid":true}` |
| description.long | A web-based platform that manages field technician schedules and work orders with real-time activity tracking and automated route planning to improve coordination between office staff, field teams, and customers. | Salesforce provides an integrated customer relationship management platform that combines CRM, commerce, marketing, and service tools. The platform includes data integration capabilities, compliance management features, development sandboxes, and AI-powered agents to automate business processes. |
| features.capabilities | `{"trade_focus":"general","work_orders":true,"gps_tracking":true,"pricing_model":"quote","dispatch_board":true,"mobile_offline":true,"target_segment":"smb","deployment_archive":"standalone_enterprise_cloud","algorithmic_dynamic_route_optimization":true}` | `{"deployment_archive":"standalone_enterprise_cloud"}` |
| integrations.count | 3 | 4 |
| integrations.list | `[{"name":"Salesforce"},{"name":"QuickBooks"},{"name":"MSBC"}]` | `[{"name":"MuleSoft"},{"name":"Slack"},{"name":"Tableau"},{"name":"Data 360"}]` |
| market.availability | `{"primaryMarkets":["US","CA"],"availabilityScope":"regional","availableCountries":["US","CA"],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Basic","summary":"$39/user/month","features":["Centralized resource and client data repository","Work order data centralization and qualification","Manual scheduling via drag & drop on maps and calendars","Mobile app with offline mode and real-time syncing","Technician geo-location via mobile devices","PDF reports and billing line items"],"minSeats":5,"commitment":"monthly","components":[{"kind":"per_unit","unit":"user","amount":39,"period":"month","currency":"USD"}],"description":"For small businesses","contactSales":false},{"free":false,"name":"Advanced","summary":"$69/user/month","features":["Ability to group work orders by routes and projects","Criteria-based appointment booking module","Pre-set configuration and route planning","Automated alerts on work orders at risk of delay"],"minSeats":5,"commitment":"monthly","components":[{"kind":"per_unit","unit":"user","amount":69,"period":"month","currency":"USD"}],"description":"For SMBs","contactSales":false},{"free":false,"name":"Optimized","summary":"$99/user/month","features":["Project Management Module","Assisted, algorithm-based scheduling (SmartScheduler)","Self-scheduling of work orders","Real-time customer notifications via email/SMS","Simplified data search and export using configurable filters"],"minSeats":5,"commitment":"monthly","components":[{"kind":"per_unit","unit":"user","amount":99,"period":"month","currency":"USD"}],"description":"For SMBs","contactSales":false},{"free":false,"name":"Automated","summary":"$149/user/month","features":["Real-time automated scheduling powered by AI (Automatic SmartScheduler)","Vehicle stock tracking","Automated quality control with AI-verified photos for work orders","Real-time operational dashboard","Integration with mobile payment terminals","Time sheet control and validation","KPI monitoring with customizable dashboards"],"minSeats":5,"commitment":"monthly","components":[{"kind":"per_unit","unit":"user","amount":149,"period":"month","currency":"USD"}],"description":"For mid-sized businesses","contactSales":false},{"free":false,"name":"Large Enterprises","summary":"Customized pricing","description":"Customized plans","contactSales":true}],"addOns":[{"name":"Appointment Portal"},{"name":"Video-Assistance (ViiBE)"}],"summary":"From $39/user/month (minimum 5 users). Customized plans available for large enterprises.","currency":"USD","freeTier":false,"sourceUrl":"https://www.praxedo.com","retrievedAt":"2026-08-03T11:56:48.339Z","startingPrice":{"amount":39,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"quote","summary":"Variable pricing depending on product and deployment. Contact sales for specific Field Service pricing.","currency":"USD","sourceUrl":"https://www.salesforce.com/marketing/pricing/","retrievedAt":"2026-08-24T21:11:38.366Z","freeTrialDays":30,"billingPeriods":["month","year"]}` |
| pricing.free_tier | no | - |
| pricing.model | quote | quote |
| pricing.price_level | unknown | unknown |
| pricing.transparent | no | no |
| reliability.sla_pct | 99.9 | - |
| reliability.status_page | yes | - |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |
| security.hipaa | - | yes |
| security.iso27001 | yes | - |

## Capabilities (Field Service Management Software)

| Capability | Praxedo | Salesforce Field Service |
|---|:--:|:--:|
| **Core** |  |  |
| Trade focus | General / multi-trade | - |
| **Platform** |  |  |
| Mobile app with offline mode | ✓ | - |
| Dispatch / scheduling board | ✓ | - |
| Work-order management | ✓ | - |
| **Quote-to-cash** |  |  |
| Quoting / estimates | - | - |
| Invoicing + in-field payments | - | - |
| **Operations** |  |  |
| GPS / fleet tracking | ✓ | - |
| Inventory / parts management | - | - |
| **Engagement** |  |  |
| Customer self-scheduling (online booking) | - | - |
| **Integrations** |  |  |
| Accounting integration (QuickBooks / Xero) | - | - |
| **Compliance** |  |  |
| PCI DSS compliant (payments) | - | - |
| SOC 2 Type II | - | - |
| **Pricing** |  |  |
| Pricing model | Quote / contact sales | - |
| **Market** |  |  |
| Target segment | SMB / growing contractor | - |

*Source: Vioscale. Generated 2026-09-01T17:22:40.326Z. "-" = undocumented, not absent.*