# PolyAI vs Vapi

**Leader by Vioscale score:** Vapi

| Attribute | PolyAI | Vapi |
|---|---|---|
| **Vioscale score** | 47.1 (60% (medium)) | 75.9 (75% (high)) |
| deployment.options | `{"cloud":true,"on_prem":true,"self_hosted":true}` | `{"cloud":true,"hybrid":true,"self_hosted":true}` |
| description.long | A cloud-based platform that enables organizations to build, deploy, and manage conversational voice AI agents for customer interactions. Provides both visual no-code builder and developer SDK options, with built-in compliance, security, and integration capabilities. | A developer-focused platform for building, deploying, and managing AI-powered voice agents that handle customer interactions including support, callbacks, and notifications. Supports both API-first and UI-based workflows with enterprise-grade reliability and compliance. |
| features.capabilities | `{"soc2_type_ii":true,"deployment_model":"no_code_saas_platform","post_call_transcription_and_crm_sync":true,"dynamic_mid_call_api_function_execution":true,"emotion_prosody_and_custom_voice_cloning":true,"live_human_handoff_and_call_transfer_logic":true,"inbound_reception_and_ivr_routing_replacement":true,"hipaa_compliance_for_medical_appointment_setting":true,"sub_second_latency_and_interruption_barget_in_handling":true}` | `{"soc2_type_ii":true,"pricing_model":"per_minute_usage_based","deployment_model":"developer_api_endpoint","dynamic_mid_call_api_function_execution":true,"emotion_prosody_and_custom_voice_cloning":true,"live_human_handoff_and_call_transfer_logic":true,"inbound_reception_and_ivr_routing_replacement":true,"voicemail_detection_and_answering_machine_drops":true,"hipaa_compliance_for_medical_appointment_setting":true,"twilio_vonage_bring_your_own_carrier_byoc_support":true,"sub_second_latency_and_interruption_barget_in_handling":true}` |
| integrations.count | 1 | 14 |
| integrations.list | `[{"name":"ModMed"}]` | `[{"name":"Twilio"},{"name":"Google Business Messages / RCS"},{"name":"OpenAI"},{"name":"Anthropic"},{"name":"Groq"},{"name":"Eleven Labs"},{"name":"Google Cloud"},{"name":"Azure"},{"name":"Custom LLM providers"},{"name":"Custom TTS providers"},{"name":"Custom STT providers"},{"name":"Webhook integrations"},{"name":"REST API"},{"name":"MCP (Model Context Protocol)"}]` |
| market.availability | `{"hqCountry":"GB","primaryMarkets":["GB","US","EU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"web":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"usage","summary":"Per-minute usage pricing; custom quotes required","currency":"USD","freeTier":false,"sourceUrl":"https://poly.ai/pricing","retrievedAt":"2026-08-25T21:46:22.147Z"}` | `{"type":"hybrid","plans":[{"free":false,"name":"Build","summary":"$0.05/minute for calls, $0.005 per message, $10/additional concurrent line/month","features":["Usage-based call minutes","SMS/Chat messaging","10 call concurrency included","Custom voices and model access","Email and Discord community support","14-day call history retention","30-day chat history retention","RBAC access control"],"components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.05,"currency":"USD"},{"per":{"qty":1,"unit":"message"},"kind":"metered","amount":0.005,"currency":"USD"},{"kind":"per_unit","unit":"line","amount":10,"period":"month","currency":"USD"}],"description":"Usage-based pricing for development and scaling","contactSales":false,"includedLimits":{"call_concurrency":"10 lines","initial_call_minutes":"60+ included"}},{"free":false,"name":"Scale","summary":"Enterprise annual contract with fixed platform fee and volume-based per-minute pricing","features":["Fixed platform fee plus committed volume","Volume-based per-minute pricing","Enterprise-grade uptime SLA","SOC2, HIPAA, PCI compliance","SSO and OAuth2 integration","RBAC with granular permissions","Data residency options","Priority model and provider access","Dedicated support engineer","Account manager","Custom support SLA"],"commitment":"annual","description":"Enterprise annual contract with volume-based pricing","contactSales":true}],"addOns":[{"name":"HIPAA Compliance","components":[{"kind":"fixed","amount":2000,"period":"month","currency":"USD"}]},{"name":"Zero Data Retention","components":[{"kind":"fixed","amount":1000,"period":"month","currency":"USD"}]}],"summary":"Usage-based pricing starting at $0.05/minute. Enterprise annual contracts with volume discounts available.","currency":"USD","freeTier":false,"sourceUrl":"https://vapi.ai/pricing","retrievedAt":"2026-08-25T21:48:17.942Z","startingPrice":{"unit":"line","amount":10,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | no | no |
| pricing.model | commercial | commercial |
| pricing.price_level | unknown | low |
| pricing.starting_price | - | `{"amount":10,"currency":"USD"}` |
| pricing.transparent | no | yes |
| reliability.sla_pct | 99.9 | 99.9 |
| reliability.status_page | - | yes |
| security.gdpr | yes | - |
| security.hipaa | yes | yes |
| security.iso27001 | yes | - |
| security.pci | yes | yes |
| security.soc2 | yes | yes |

## Capabilities (Voice AI Agents)

| Capability | PolyAI | Vapi |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | No code saas platform | Developer API endpoint |
| Sub second latency and interruption barget in handling | ✓ | ✓ |
| Dynamic mid call API function execution | ✓ | ✓ |
| Live human handoff and call transfer logic | ✓ | ✓ |
| Emotion prosody and custom voice cloning | ✓ | ✓ |
| Inbound reception and ivr routing replacement | ✓ | ✓ |
| Outbound dialing and campaign management | - | - |
| Post call transcription and CRM sync | ✓ | - |
| Voicemail detection and answering machine drops | - | ✓ |
| Twilio vonage bring your own carrier byoc support | - | ✓ |
| SOC2 type ii | ✓ | ✓ |
| HIPAA compliance for medical appointment setting | ✓ | ✓ |
| Pricing model | - | Per minute usage based |

*Source: Vioscale. Generated 2026-09-01T16:59:24.146Z. "-" = undocumented, not absent.*