# Podium vs Reputation

**Leader by Vioscale score:** Reputation

| Attribute | Podium | Reputation |
|---|---|---|
| **Vioscale score** | 17.3 (30% (low)) | 59.3 (42% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | An integrated platform that consolidates customer communications across multiple channels (text, phone, email, social media) and uses AI to automate responses, scheduling, and sales workflows for local service businesses. | Reputation management software that aggregates reviews, listings, and customer surveys across locations, then uses AI to identify trends and route insights to operational teams for faster response and improvement. |
| integrations.count | 200 | 6 |
| integrations.list | - | `[{"name":"Yelp"},{"name":"TripAdvisor"},{"name":"Vitals"},{"name":"Apartment Ratings"},{"name":"CRM systems"},{"name":"EHR systems"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":["US","CA","AU"],"availabilityScope":"regional","availableCountries":["US","CA","AU"],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":["US","EU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true}` | `{"web":true}` |
| pricing | `{"type":"quote","plans":[{"free":false,"name":"Base","features":["Lead consolidation","Inbox (texts, calls, emails, social)","Reviews","Phones","Payments","Automations"],"description":"Core platform with lead consolidation, communications, and reviews","contactSales":true},{"free":false,"name":"AI Employee Add-on","description":"AI-powered assistant for sales, scheduling, and customer service","contactSales":true}],"summary":"Custom pricing. Contact sales for quotes. AI Employee add-on available.","sourceUrl":"https://www.podium.com/pricing","retrievedAt":"2026-08-19T21:08:05.533Z"}` | `{"type":"subscription","plans":[{"free":false,"name":"Rep Core","summary":"$80/location/month","features":["Reviews Management (collection, requesting, AI responding)","Business Listings & SEO"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"location","amount":80,"period":"month","currency":"USD"}],"description":"Foundation for managing online reputation and local growth","contactSales":false},{"free":false,"name":"Rep Core + Pulse","summary":"$115/location/month (most popular)","features":["Reputation Insights (Rep Score & Journey Insights)","AI Reputation Manager","Pulse Analytics","Basic Customer Surveys (1 template with star rating & text)"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"location","amount":115,"period":"month","currency":"USD"}],"description":"Adds proactive listening and advanced analytics to understand customer sentiment","contactSales":false},{"free":false,"name":"Rep Core + Surveys","summary":"$150/location/month","features":["All Core and Pulse features","Deep Experience Insights"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"location","amount":150,"period":"month","currency":"USD"}],"description":"Full suite for capturing private feedback at scale","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing for 125+ locations","features":["Dedicated Infrastructure","Customer Success Manager","Custom configuration"],"minSeats":125,"description":"Custom plans for large organizations","contactSales":true}],"addOns":[{"name":"Competitive Insights"},{"name":"Actions & Ticketing"},{"name":"Social Suite"},{"name":"Industry-specific feedback integration"},{"name":"Enterprise Connectivity / Premium Integrations"},{"name":"Managed Services"},{"name":"Expert & Professional Services"}],"summary":"From $80/location/month; most popular plan at $115/location/month","currency":"USD","freeTier":false,"sourceUrl":"https://reputation.com/pricing","retrievedAt":"2026-08-19T21:07:44.709Z","startingPrice":{"unit":"location","amount":80,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | - | no |
| pricing.model | quote | commercial |
| pricing.price_level | unknown | high |
| pricing.starting_price | - | `{"amount":80,"currency":"USD"}` |
| pricing.transparent | no | yes |
| security.disclosure_policy | - | yes |
| security.gdpr | - | yes |
| security.hipaa | yes | yes |
| security.iso27001 | - | yes |
| security.soc2 | - | yes |

## Capabilities (Reputation Management)

| Capability | Podium | Reputation |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Local directory listing address sync API | - | - |
| Centralized review response inbox | - | - |
| Automated SMS review solicitation | - | - |
| AI suggested review replies | - | - |
| Review gating feedback routing | - | - |
| Competitor local ranking analysis | - | - |
| Google business profile API sync | - | - |
| Yelp apple maps facebook local sync | - | - |
| Industry specific CRM point of sale sync | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T14:43:39.517Z. "-" = undocumented, not absent.*