# Plivo vs Pusher

**Leader by Vioscale score:** Plivo

| Attribute | Plivo | Pusher |
|---|---|---|
| **Vioscale score** | 79 (73% (medium)) | 51.5 (73% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"hybrid":true}` |
| description.long | A cloud telephony and contact center platform that enables businesses to deploy AI agents and handle customer interactions across voice calls, SMS, WhatsApp, email, and chat through programmable APIs and a unified agent interface. | A developer platform providing hosted APIs for real-time bidirectional communication between servers, web browsers, and mobile apps. It uses a publish/subscribe model with WebSockets and HTTP fallbacks to enable live updates, presence awareness, and event-driven features. |
| features.capabilities | `{"rcs":true,"sms":true,"chat":true,"email":true,"voice":true,"two_way":true,"whatsapp":true,"global_coverage":"global","usage_pricing_transparent":true}` | `{"two_way":true,"global_coverage":"global"}` |
| integrations.count | 9 | 14 |
| integrations.list | `[{"name":"LiveKit"},{"name":"Pipecat"},{"name":"OpenAI"},{"name":"Google Gemini"},{"name":"Deepgram"},{"name":"Cartesia"},{"name":"ElevenLabs"},{"name":"Vapi"},{"name":"OpenAI Realtime"}]` | `[{"name":"Datadog"},{"name":"Librato"},{"name":"Webhooks"},{"name":"JavaScript"},{"name":"Node.js"},{"name":"PHP"},{"name":"Python"},{"name":"Ruby"},{"name":"Java"},{"name":"Swift"},{"name":"React Native"},{"name":"Unity"},{"name":"C#"},{"name":"Go"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"GB","primaryMarkets":["US","GB"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"web":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"usage","plans":[{"free":false,"name":"Voice API","summary":"From $0.0028/minute","features":["Make and receive calls","Browser SDK support","SIP trunking"],"components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.0028,"currency":"USD"}],"contactSales":false},{"free":false,"name":"AI Agents","summary":"$0.04/minute all-inclusive","features":["Conversational voice agents","No-code agent builder"],"components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.04,"currency":"USD"}],"contactSales":false},{"free":false,"name":"Plivo CX","summary":"$228/year","features":["Omnichannel analytics","Sentiment analysis","Unified agent desktop","AI-powered insights"],"commitment":"annual","components":[{"kind":"fixed","amount":228,"period":"year","currency":"USD"}],"contactSales":false}],"summary":"Usage-based pricing from $0.0028/min for voice and $0.04/min for AI agents. Plivo CX at $228/year. Free tier includes $10 credits.","currency":"USD","freeTier":true,"sourceUrl":"https://www.plivo.com/blog/best-customer-analytics-tools-reviews-pricing/","retrievedAt":"2026-08-14T13:40:40.816Z","startingPrice":{"amount":0.0028,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Sandbox","summary":"Free","features":["standard support","24/7 platform monitoring"],"commitment":"monthly","components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"messages_per_day":"200k","concurrent_connections":"100"}},{"free":false,"name":"Startup","summary":"$49/month","features":["standard support","24/7 monitoring","annual discount available"],"commitment":"monthly","components":[{"kind":"fixed","amount":49,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"messages_per_day":"1 million","concurrent_connections":"500"}},{"free":false,"name":"Pro","summary":"$99/month","features":["standard support","24/7 monitoring","annual discount available"],"commitment":"monthly","components":[{"kind":"fixed","amount":99,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"messages_per_day":"4 million","concurrent_connections":"2000"}},{"free":false,"name":"Business","summary":"$299/month","features":["premium support (24-hour target response)","24/7 monitoring","annual discount available"],"commitment":"monthly","components":[{"kind":"fixed","amount":299,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"messages_per_day":"10 million","concurrent_connections":"5000"}},{"free":false,"name":"Premium","summary":"$499/month","features":["premium support (24-hour target response)","24/7 monitoring","annual discount available"],"commitment":"monthly","components":[{"kind":"fixed","amount":499,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"messages_per_day":"20 million","concurrent_connections":"10000"}},{"free":false,"name":"Growth","summary":"$699/month","features":["premium support (24-hour target response)","24/7 monitoring","annual discount available"],"commitment":"monthly","components":[{"kind":"fixed","amount":699,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"messages_per_day":"40 million","concurrent_connections":"15000"}},{"free":false,"name":"Plus","summary":"$899/month","features":["premium support (24-hour target response)","24/7 monitoring","annual discount available"],"commitment":"monthly","components":[{"kind":"fixed","amount":899,"period":"month","currency":"USD"}],"contactSales":true,"includedLimits":{"messages_per_day":"60 million","concurrent_connections":"20000"}},{"free":false,"name":"Growth Plus","summary":"$1,199/month","features":["premium support (24-hour target response)","24/7 monitoring","annual discount available"],"commitment":"monthly","components":[{"kind":"fixed","amount":1199,"period":"month","currency":"USD"}],"contactSales":true,"includedLimits":{"messages_per_day":"90 million","concurrent_connections":"30000"}},{"free":false,"name":"Enterprise","summary":"Custom pricing","features":["premium support (1-hour target response)","custom infrastructure","dedicated clusters available"],"description":"Custom plan supporting 10+ million connections and 100+ billion messages","contactSales":true}],"summary":"From $49/month for paid tiers, free Sandbox tier available. Annual discounts on all plans.","currency":"USD","freeTier":true,"sourceUrl":"https://pusher.com/channels/pricing/","retrievedAt":"2026-08-13T22:42:55.085Z","startingPrice":{"amount":49,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | mid |
| pricing.transparent | yes | yes |
| reliability.sla_pct | 99.99 | - |
| reliability.status_page | yes | yes |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.iso27001 | - | yes |
| security.soc2 | yes | - |

## Capabilities (Communication APIs)

| Capability | Plivo | Pusher |
|---|:--:|:--:|
| **Channels** |  |  |
| SMS | ✓ | - |
| Voice | ✓ | - |
| WhatsApp | ✓ | - |
| RCS | ✓ | - |
| Transactional email | ✓ | - |
| Video / real-time | - | - |
| In-app chat | ✓ | - |
| Verify / OTP / 2FA | - | - |
| **Messaging** |  |  |
| Two-way messaging | ✓ | ✓ |
| **Reach** |  |  |
| Geographic coverage | Global | Global |
| **Delivery** |  |  |
| Email deliverability tools | - | - |
| **Commercial** |  |  |
| Published per-unit pricing | ✓ | - |

*Source: Vioscale. Generated 2026-09-01T16:51:50.057Z. "-" = undocumented, not absent.*