# Planhat vs Totango

| Attribute | Planhat | Totango |
|---|---|---|
| **Vioscale score** | 35.5 (47% (low)) | 36.2 (29% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Planhat combines CRM, customer success management, and professional services capabilities in a single platform. It uses AI-driven workflows to help customer-facing teams automate work, track customer health, manage projects, and collaborate across departments. | Totango combines customer data management, predictive analytics, and workflow automation to help customer success and sales teams monitor customer health, prevent churn, and identify growth opportunities. |
| integrations.count | 10 | 26 |
| integrations.list | `[{"name":"Anthropic"},{"name":"Salesforce"},{"name":"BigQuery"},{"name":"Snowflake"},{"name":"OpenAI"},{"name":"Azure OpenAI"},{"name":"Google Gemini"},{"name":"Email"},{"name":"Calendar"}]` | `[{"name":"Hubspot"},{"name":"Zendesk"},{"name":"Gong"},{"name":"Salesforce"},{"name":"Jira Service Management"},{"name":"Looker"},{"name":"Microsoft Outlook"},{"name":"Microsoft Teams"},{"name":"Monday"},{"name":"Pendo"},{"name":"PowerBI"},{"name":"SAP Marketing Cloud"},{"name":"Segment.io"},{"name":"ServiceNow"},{"name":"Slack"},{"name":"Stripe"},{"name":"Tableau"},{"name":"Tray.io"},{"name":"Zapier"},{"name":"Zoom"},{"name":"Zuora"},{"name":"Intercom"},{"name":"Dropbox"},{"name":"Google Cloud Storage"},{"name":"Qualtrics"},{"name":"Sendgrid"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"quote","addOns":[{"name":"Upgraded AI Platform"},{"name":"Advanced Service"},{"name":"Email Marketing"},{"name":"Advanced Portals"}],"summary":"Custom pricing — contact sales for quote","currency":"USD","freeTier":false,"sourceUrl":"https://www.planhat.com/pricing","retrievedAt":"2026-08-18T21:42:31.199Z"}` | `{"type":"subscription","currency":"USD","sourceUrl":"https://www.totango.com","retrievedAt":"2026-08-18T21:36:22.383Z"}` |
| pricing.free_tier | no | - |
| pricing.model | quote | commercial |
| pricing.price_level | unknown | unknown |
| pricing.transparent | no | no |
| reliability.status_page | yes | - |
| security.disclosure_policy | - | yes |
| security.gdpr | - | yes |
| security.iso27001 | yes | yes |
| security.soc2 | yes | yes |

## Capabilities (Customer Success)

| Capability | Planhat | Totango |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Multi dimensional customer health scoring | - | - |
| Automated workflow playbook orchestration | - | - |
| Qbr business review slide auto generation | - | - |
| Nps csat survey native collection | - | - |
| Product telemetry event ingestion | - | - |
| Revenue mrr expansion churn forecasting | - | - |
| Salesforce hubspot CRM sync | - | - |
| Zendesk intercom helpdesk sync | - | - |
| Segment amplitude telemetry sync | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T17:13:34.701Z. "-" = undocumented, not absent.*