# Pipeliner CRM vs Vtiger

**Leader by Vioscale score:** Vtiger

| Attribute | Pipeliner CRM | Vtiger |
|---|---|---|
| **Vioscale score** | 56.6 (53% (medium)) | 62.5 (36% (low)) |
| content.faq | `[{"answer":"Pipeliner is a cloud-based sales management platform designed specifically for sales professionals. It emphasizes an intuitive user interface and offers tools for managing leads, deals, and customer relationships. The platform supports customization to match your sales process and provides integrations with other business tools.","source":"https://www.pipelinecrm.com","question":"What is Pipeliner CRM?","confidence":0.95},{"answer":"Pipeliner CRM is designed specifically for sales professionals and teams. The platform emphasizes a sales-centric user experience and provides tools for managing leads, deals, and customer relationships.","source":"https://www.pipelinecrm.com","question":"Who is Pipeliner CRM designed for?","confidence":0.9},{"answer":"Pipeliner uses a subscription-based pricing model with per-user charges. You can choose between monthly and annual billing periods, with annual billing providing cost savings compared to monthly. There is no free plan, but a 14-day free trial is available for evaluation.","source":"https://www.pipelinecrm.com","question":"What pricing options does Pipeliner CRM offer?","confidence":0.95},{"answer":"Yes, Pipeliner offers a 14-day free trial. This allows you to evaluate the platform's features without making an initial payment commitment.","source":"https://www.pipelinecrm.com","question":"Can I try Pipeliner CRM before committing?","confidence":1},{"answer":"Yes, Pipeliner CRM includes a mobile app. This enables you to access and manage your sales information and activities from any mobile device.","source":"https://www.pipelinecrm.com","question":"Does Pipeliner CRM have a mobile app?","confidence":0.9},{"answer":"Pipeliner CRM includes built-in integrations with Gmail for email and QuickBooks for accounting. The platform also provides API access to support custom integrations with other business applications.","source":"https://www.pipelinecrm.com","question":"What integrations does Pipeliner CRM support?","confidence":0.85},{"answer":"Key features include contact and company management, sales pipeline and deal tracking, email integration, workflow automation, custom fields, reporting dashboards, and electronic signature capabilities. The platform also supports marketing automation and offers API access for developers.","source":"https://www.pipelinecrm.com","question":"What are the main features in Pipeliner CRM?","confidence":0.9},{"answer":"Pipeliner CRM is a fully cloud-based application accessed through a web browser. This cloud deployment means there is no software installation required and the platform is accessible from any device with internet connectivity.","source":"https://www.pipelinecrm.com","question":"How is Pipeliner CRM deployed?","confidence":0.95}]` | `[{"answer":"Vtiger is a cloud-based CRM platform designed to help businesses manage customer relationships and streamline operations across sales, support, and marketing teams. It provides tools for contact management, lead tracking, sales pipeline management, and customer support through a unified interface.","source":"https://www.vtiger.com","question":"What is Vtiger CRM?","confidence":0.95},{"answer":"Vtiger operates on a per-user subscription model with multiple plan tiers available. You can choose between monthly or annual billing periods, and the platform is positioned at a low price point relative to other CRM solutions.","source":"https://www.vtiger.com","question":"What pricing model does Vtiger use?","confidence":0.9},{"answer":"Vtiger does not offer a free tier, but it does provide a 15-day free trial so you can test the platform before committing to a subscription.","source":"https://www.vtiger.com","question":"Does Vtiger offer a free trial or free tier?","confidence":0.95},{"answer":"Vtiger is a cloud-based SaaS platform accessed through web browsers. All data and functionality are hosted in the cloud; there is no on-premise deployment option.","source":"https://www.vtiger.com","question":"What platforms and deployment options does Vtiger support?","confidence":0.95},{"answer":"Vtiger integrates with six common business tools: email services, Google Workspace, Microsoft Teams, phone systems, SMS, and video conferencing platforms. These connections allow you to link Vtiger with tools your team already uses.","source":"https://www.vtiger.com","question":"What integrations does Vtiger offer?","confidence":0.9},{"answer":"Vtiger includes contact and account management, sales pipeline tracking, email integration, marketing automation, workflow automation, sales forecasting, and reporting dashboards. The platform also incorporates AI-powered capabilities to support team workflows.","source":"https://www.vtiger.com","question":"What are the core features included in Vtiger?","confidence":0.9},{"answer":"Yes, Vtiger includes a mobile application alongside its web platform, allowing your team to access customer information and perform CRM activities from mobile devices.","source":"https://www.vtiger.com","question":"Does Vtiger offer mobile access?","confidence":0.85},{"answer":"Vtiger is intended for growing businesses that need integrated CRM tools across sales, customer support, and marketing functions. It provides a consolidated platform for organizations managing these three areas.","source":"https://www.vtiger.com","question":"Who is Vtiger designed for?","confidence":0.85}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-based CRM platform designed for sales teams to manage customer contacts, sales pipelines, and deals with automation, email integration, reporting, and data enrichment capabilities. | An integrated customer relationship management system that combines sales, marketing, and support functions with AI-driven automation and analytics capabilities. |
| features.capabilities | `{"api_access":true,"mobile_app":false,"forecasting":false,"lead_scoring":false,"custom_fields":true,"email_integration":true,"contact_management":true,"pipeline_management":true,"workflow_automation":true,"marketing_automation":true,"reporting_dashboards":true}` | `{"mobile_app":true,"forecasting":true,"email_integration":true,"contact_management":true,"pipeline_management":true,"workflow_automation":true,"marketing_automation":true,"reporting_dashboards":true}` |
| integrations.count | 1 | 6 |
| integrations.list | `[{"name":"Zapier"}]` | `[{"name":"Email"},{"name":"Phone"},{"name":"SMS"},{"name":"Video Conferencing"},{"name":"Google"},{"name":"Microsoft Teams"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | - |
| platform.support | `{"web":true}` | `{"ios":true,"android":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Start","summary":"$25/user/mo (annual) or $29/user/mo (monthly)","features":["1 Sales Pipeline","Contact/people management","250 active deals","Company/customer management","Unlimited file storage","Deal and activity reporting","Import Excel/CSV data","25 custom fields","Required fields and locked fields","Task templates","1 automation rule","Email tracking","Goal dashboard and reporting","SSO"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":25,"period":"month","currency":"USD"}],"description":"For small sales teams managing leads and basic pipeline tracking","contactSales":false,"includedLimits":{"deals":"250","pipelines":"1","automations":"1","custom_fields":"25"}},{"free":false,"name":"Develop","summary":"$33/user/mo (annual) or $39/user/mo (monthly)","features":["2 Sales Pipelines","Contact/people management","2,500 active deals","Company/customer management","Unlimited file storage","Unlimited deal and activity reporting","Unlimited data exports","35 custom fields","Conditional formatting","Advanced de-duplication","10 automation rules","Unlimited email tracking","Email templates and bulk email","Email drip campaigns","Advanced visibility controls","2 free read-only users","Project management with milestones","List, Kanban, Gantt views","Goal dashboard and reporting","SSO"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":33,"period":"month","currency":"USD"}],"description":"Adds project management and advanced features for growing sales teams","contactSales":false,"includedLimits":{"deals":"2500","pipelines":"2","automations":"10","custom_fields":"35"}},{"free":false,"name":"Grow","summary":"$49/user/mo (annual) or $59/user/mo (monthly)","features":["5 Sales Pipelines","Contact/people management","Unlimited active deals","Company/customer management","Unlimited file storage","Unlimited deal and activity reporting","Unlimited data exports","Unlimited custom fields","Conditional formatting","Advanced de-duplication","20 automation rules","Unlimited email tracking","Email templates, bulk email, drip campaigns","eSign and contract management","Advanced visibility and external sharing","5 free read-only users","Deal intelligence fields","Performance analytics and reporting","Project management with milestones and templates","Client guest access","Goal dashboard and reporting","Unlimited teams","SSO"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":49,"period":"month","currency":"USD"}],"description":"Includes advanced automation, analytics, and comprehensive email capabilities","contactSales":false,"includedLimits":{"deals":"Unlimited","pipelines":"5","automations":"20","custom_fields":"Unlimited"}},{"free":false,"name":"Enterprise","summary":"Custom pricing with enterprise-grade security and dedicated support","features":["20 Sales Pipelines","Unlimited active deals","People and company management","Unlimited file storage","Enterprise-grade security","Success support manager","Custom features and configuration"],"description":"Custom solution with enterprise-grade security and dedicated support","contactSales":true,"includedLimits":{"deals":"Unlimited","pipelines":"20","custom_fields":"Unlimited"}}],"addOns":[{"name":"Pipeline Connect","components":[{"kind":"fixed","amount":99,"period":"month","currency":"USD"},{"kind":"fixed","amount":249,"period":"month","currency":"USD"}]},{"name":"Data Enrichment","components":[{"kind":"fixed","amount":19,"period":"month","currency":"USD"},{"kind":"fixed","amount":37,"period":"month","currency":"USD"},{"kind":"fixed","amount":69,"period":"month","currency":"USD"}]}],"summary":"From $25/user/month (annual billing). 14-day free trial, no credit card required.","currency":"USD","freeTier":false,"sourceUrl":"https://pipelinecrm.com/pricing/","retrievedAt":"2026-08-14T10:22:54.011Z","freeTrialDays":14,"startingPrice":{"amount":25,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"One Growth","summary":"$12/user/month (Standard)","features":["Contact, Account & Lead Management","Marketing Campaigns","Help Desk & Customer Portal","Inventory & Invoicing","Reports & Dashboards","AI Capabilities"],"components":[{"kind":"per_unit","unit":"seat","amount":12,"period":"month","currency":"USD"}],"description":"CRM for Growing Businesses","contactSales":false},{"free":false,"name":"One Professional","summary":"$30/user/month (Standard) or $20/user/month (Single App)","features":["Advanced Sales Automation","Process Designer","Advanced Marketing Automation","Advanced Help Desk Automation","Subscription & Vendor Management","Collaboration & Live Chat"],"components":[{"kind":"per_unit","unit":"seat","amount":30,"period":"month","currency":"USD"}],"description":"Unified Customer View CRM","contactSales":false},{"free":false,"name":"One Enterprise","summary":"$42/user/month (Standard) or $30/user/month (Single App)","features":["Multi-Currency Support","Contact Engagement Insights","Internal Ticketing","Work Order Management","Advanced Project Automation","Advanced Operational Insights"],"components":[{"kind":"per_unit","unit":"seat","amount":42,"period":"month","currency":"USD"}],"description":"Advanced Enterprise CRM","contactSales":false},{"free":false,"name":"One AI","summary":"$50/user/month (Standard) or $38/user/month (Single App)","features":["Built-in AI Voice Assistant Integration","Generative AI Designer","Predictive AI Designer"],"components":[{"kind":"per_unit","unit":"seat","amount":50,"period":"month","currency":"USD"}],"description":"AI-Powered Enterprise CRM","contactSales":false}],"summary":"From $12/user/month. 15-day free trial. Yearly billing saves up to 34%.","currency":"USD","freeTier":false,"sourceUrl":"https://www.vtiger.com","retrievedAt":"2026-07-31T10:40:46.918Z","freeTrialDays":15,"startingPrice":{"amount":12,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | no | no |
| pricing.model | commercial | commercial |
| pricing.price_level | mid | low |
| pricing.transparent | yes | yes |
| reliability.status_page | yes | - |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | - |

## Capabilities (CRM Software)

| Capability | Pipeliner CRM | Vtiger |
|---|:--:|:--:|
| **Core** |  |  |
| Contact & account management | ✓ | ✓ |
| Deal / pipeline management | ✓ | ✓ |
| Lead scoring | ✗ | - |
| **Communication** |  |  |
| Email sync & tracking | ✓ | ✓ |
| **Automation** |  |  |
| Marketing automation | ✓ | ✓ |
| Workflow automation | ✓ | ✓ |
| **Insight** |  |  |
| Reporting & dashboards | ✓ | ✓ |
| Sales forecasting | ✗ | ✓ |
| **Access** |  |  |
| Native mobile app | ✗ | ✓ |
| **Extensibility** |  |  |
| Public API | ✓ | - |
| Custom fields & objects | ✓ | - |

*Source: Vioscale. Generated 2026-09-01T17:40:41.836Z. "-" = undocumented, not absent.*