# Pipedrive vs Vtiger

**Leader by Vioscale score:** Pipedrive

| Attribute | Pipedrive | Vtiger |
|---|---|---|
| **Vioscale score** | 83.2 (71% (medium)) | 70.6 (36% (low)) |
| content.faq | `[{"answer":"Pipedrive is a cloud-based sales customer relationship management platform that helps sales teams organize prospects, track deals, and automate their sales processes. It emphasizes visual pipeline management using kanban-style boards and is built around activity-based selling, prioritizing concrete actions that advance sales outcomes.","source":"https://www.pipedrive.com","question":"What is Pipedrive and what is it designed for?","confidence":0.95},{"answer":"Pipedrive is proprietary, commercial software offered as a Software-as-a-Service product. It is not open-source and is privately held, backed by investment from Vista Equity Partners.","source":"https://www.pipedrive.com/en/about","question":"Is Pipedrive open-source or commercial software?","confidence":0.95},{"answer":"Pipedrive operates on a freemium model with a 14-day free trial that does not require a credit card. After the trial expires, access to the platform requires a paid subscription, with multiple tiers available to accommodate different team sizes and feature requirements.","source":"https://www.pipedrive.com","question":"What is Pipedrive's pricing model?","confidence":0.92},{"answer":"Pipedrive supports over 500 third-party integrations through its marketplace, including popular tools like Zapier, Slack, Zoom, Gmail, Microsoft Teams, QuickBooks, and Trello. The platform also provides a free API and webhook support for building custom integrations.","source":"https://www.pipedrive.com/en/integrations","question":"How many integrations does Pipedrive support?","confidence":0.94},{"answer":"Pipedrive is accessible as a web application via any browser and offers native mobile applications for iOS and Android. This allows sales teams to access their pipeline and customer data from desktop, tablet, or smartphone.","source":"https://www.pipedrive.com","question":"What platforms and devices can access Pipedrive?","confidence":0.93},{"answer":"Pipedrive includes an AI sales assistant that provides personalized recommendations, AI-powered email writing, email summarization, and automated sales report generation. These features help sales teams save time on administrative tasks and gain data-driven insights into deal progression.","source":"https://www.pipedrive.com/en/features","question":"Does Pipedrive include artificial intelligence features?","confidence":0.91},{"answer":"Pipedrive serves over 100,000 companies across 179 countries and facilitates approximately 100 million deals annually on its platform. The company was founded in Estonia in 2010 and has grown to employ over 850 people across eight countries.","source":"https://www.pipedrive.com/en/about","question":"How large is Pipedrive's user base and market presence?","confidence":0.94},{"answer":"Common alternatives to Pipedrive include HubSpot, Salesforce, Microsoft Dynamics 365, Zoho CRM, and Freshsales, among others. These platforms serve similar sales management functions but differ in complexity, pricing, and feature depth, with some targeting enterprise markets while others focus on small-to-medium-sized businesses.","source":"https://www.pipedrive.com","question":"What are common alternatives to Pipedrive?","confidence":0.88}]` | `[{"answer":"Vtiger is a cloud-based CRM platform designed to help businesses manage customer relationships and streamline operations across sales, support, and marketing teams. It provides tools for contact management, lead tracking, sales pipeline management, and customer support through a unified interface.","source":"https://www.vtiger.com","question":"What is Vtiger CRM?","confidence":0.95},{"answer":"Vtiger operates on a per-user subscription model with multiple plan tiers available. You can choose between monthly or annual billing periods, and the platform is positioned at a low price point relative to other CRM solutions.","source":"https://www.vtiger.com","question":"What pricing model does Vtiger use?","confidence":0.9},{"answer":"Vtiger does not offer a free tier, but it does provide a 15-day free trial so you can test the platform before committing to a subscription.","source":"https://www.vtiger.com","question":"Does Vtiger offer a free trial or free tier?","confidence":0.95},{"answer":"Vtiger is a cloud-based SaaS platform accessed through web browsers. All data and functionality are hosted in the cloud; there is no on-premise deployment option.","source":"https://www.vtiger.com","question":"What platforms and deployment options does Vtiger support?","confidence":0.95},{"answer":"Vtiger integrates with six common business tools: email services, Google Workspace, Microsoft Teams, phone systems, SMS, and video conferencing platforms. These connections allow you to link Vtiger with tools your team already uses.","source":"https://www.vtiger.com","question":"What integrations does Vtiger offer?","confidence":0.9},{"answer":"Vtiger includes contact and account management, sales pipeline tracking, email integration, marketing automation, workflow automation, sales forecasting, and reporting dashboards. The platform also incorporates AI-powered capabilities to support team workflows.","source":"https://www.vtiger.com","question":"What are the core features included in Vtiger?","confidence":0.9},{"answer":"Yes, Vtiger includes a mobile application alongside its web platform, allowing your team to access customer information and perform CRM activities from mobile devices.","source":"https://www.vtiger.com","question":"Does Vtiger offer mobile access?","confidence":0.85},{"answer":"Vtiger is intended for growing businesses that need integrated CRM tools across sales, customer support, and marketing functions. It provides a consolidated platform for organizations managing these three areas.","source":"https://www.vtiger.com","question":"Who is Vtiger designed for?","confidence":0.85}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-based sales management platform that helps teams organize leads, manage pipelines, and automate workflows. It includes email sync, reporting, AI-powered recommendations, and integrations with 500+ business applications. | An integrated customer relationship management system that combines sales, marketing, and support functions with AI-driven automation and analytics capabilities. |
| features.capabilities | `{"api_access":true,"mobile_app":true,"forecasting":true,"lead_scoring":true,"custom_fields":true,"email_integration":true,"contact_management":true,"pipeline_management":true,"workflow_automation":true,"marketing_automation":true,"reporting_dashboards":true}` | `{"mobile_app":true,"forecasting":true,"email_integration":true,"contact_management":true,"pipeline_management":true,"workflow_automation":true,"marketing_automation":true,"reporting_dashboards":true}` |
| integrations.count | 500 | 6 |
| integrations.list | `[{"name":"Zapier"},{"name":"WhatsApp Business"},{"name":"Surfe"},{"name":"JustCall"},{"name":"Microsoft Teams"},{"name":"Google Meet"},{"name":"Gmail"},{"name":"Outlook"},{"name":"Zoom"},{"name":"Lemlist"},{"name":"PandaDoc"},{"name":"QuickBooks"},{"name":"sevdesk"},{"name":"Lexware"},{"name":"Asana"},{"name":"SMS API"},{"name":"SallyAI"},{"name":"LinkedIn"},{"name":"CloudTalk"}]` | `[{"name":"Email"},{"name":"Phone"},{"name":"SMS"},{"name":"Video Conferencing"},{"name":"Google"},{"name":"Microsoft Teams"}]` |
| market.availability | `{"hqCountry":"EE","primaryMarkets":["GB","US","EE"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | - |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"ios":true,"android":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Lite","summary":"£14/seat/month or £168/seat/year","features":["View and manage leads, deals, contacts, calendar events","Lead, calendar and pipeline management","AI-powered report generation","Real-time sales feed with task tracking","500+ integrations including Zapier, Zoom, Lemlist"],"components":[{"kind":"per_unit","unit":"seat","amount":14,"period":"month","currency":"GBP"},{"kind":"fixed","amount":168,"period":"year","currency":"GBP"}],"description":"Basic sales organization with lead and pipeline management, AI-powered reporting, real-time sales feed, and 500+ integrations","contactSales":false},{"free":false,"name":"Growth","summary":"£39/seat/month or £468/seat/year","features":["Lite plan features","Full email sync with Gmail, Outlook tracking","Bulk email sending with open and click tracking","Workflow automations and email sequences","Subscription billing and revenue forecasting","Meeting scheduler and contact timeline"],"components":[{"kind":"per_unit","unit":"seat","amount":39,"period":"month","currency":"GBP"},{"kind":"fixed","amount":468,"period":"year","currency":"GBP"}],"description":"Email sync with tracking, workflow automations, nurturing sequences, subscription billing and forecasting, meeting scheduler","contactSales":false},{"free":false,"name":"Premium","summary":"£59/seat/month or £708/seat/year (Most Popular)","features":["Growth plan features","LeadBooster for lead generation and routing","Custom lead scoring models and company data enrichment","AI-powered email tools with team inboxes","Contracts and e-signature support","Enhanced data customization with required and formula fields","Group and individual-level access controls"],"components":[{"kind":"per_unit","unit":"seat","amount":59,"period":"month","currency":"GBP"},{"kind":"fixed","amount":708,"period":"year","currency":"GBP"}],"description":"Lead generation via LeadBooster, custom lead scoring, AI email tools, contracts with e-signatures, advanced customization and permissions","contactSales":false},{"free":false,"name":"Ultimate","summary":"£79/seat/month or £948/seat/year","features":["Premium plan features","Account security with suspicious activity alerts","Password requirements and IP/time-based access restrictions","Phone and email data enrichment for outreach","Sandbox testing environment","Extended phone support (Mon-Fri, 7am-11pm CET/CEST)","Partner discounts (20% PandaDoc/CloudTalk, 15% Surfe)"],"components":[{"kind":"per_unit","unit":"seat","amount":79,"period":"month","currency":"GBP"},{"kind":"fixed","amount":948,"period":"year","currency":"GBP"}],"description":"Enhanced security with activity alerts and access restrictions, phone/email data enrichment, sandbox testing, extended phone support, partner discounts","contactSales":false}],"addOns":[{"name":"LeadBooster","components":[{"kind":"fixed","amount":32.5,"period":"month","currency":"GBP"}]},{"name":"Projects","components":[{"kind":"fixed","amount":16,"period":"month","currency":"GBP"}]},{"name":"Campaigns","components":[{"kind":"fixed","amount":13.33,"period":"month","currency":"GBP"}]},{"name":"Web Visitors","components":[{"kind":"fixed","amount":41,"period":"month","currency":"GBP"}]},{"name":"Smart Docs","components":[{"kind":"fixed","amount":32.5,"period":"month","currency":"GBP"}]}],"summary":"From £14/seat/month, billed monthly or annually (save 42% with annual). 14-day free trial, no credit card required.","currency":"GBP","freeTier":false,"sourceUrl":"https://www.pipedrive.com/en/pricing","retrievedAt":"2026-08-14T15:29:04.077Z","freeTrialDays":14,"startingPrice":{"amount":14,"period":"month","currency":"GBP"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"One Growth","summary":"$12/user/month (Standard)","features":["Contact, Account & Lead Management","Marketing Campaigns","Help Desk & Customer Portal","Inventory & Invoicing","Reports & Dashboards","AI Capabilities"],"components":[{"kind":"per_unit","unit":"seat","amount":12,"period":"month","currency":"USD"}],"description":"CRM for Growing Businesses","contactSales":false},{"free":false,"name":"One Professional","summary":"$30/user/month (Standard) or $20/user/month (Single App)","features":["Advanced Sales Automation","Process Designer","Advanced Marketing Automation","Advanced Help Desk Automation","Subscription & Vendor Management","Collaboration & Live Chat"],"components":[{"kind":"per_unit","unit":"seat","amount":30,"period":"month","currency":"USD"}],"description":"Unified Customer View CRM","contactSales":false},{"free":false,"name":"One Enterprise","summary":"$42/user/month (Standard) or $30/user/month (Single App)","features":["Multi-Currency Support","Contact Engagement Insights","Internal Ticketing","Work Order Management","Advanced Project Automation","Advanced Operational Insights"],"components":[{"kind":"per_unit","unit":"seat","amount":42,"period":"month","currency":"USD"}],"description":"Advanced Enterprise CRM","contactSales":false},{"free":false,"name":"One AI","summary":"$50/user/month (Standard) or $38/user/month (Single App)","features":["Built-in AI Voice Assistant Integration","Generative AI Designer","Predictive AI Designer"],"components":[{"kind":"per_unit","unit":"seat","amount":50,"period":"month","currency":"USD"}],"description":"AI-Powered Enterprise CRM","contactSales":false}],"summary":"From $12/user/month. 15-day free trial. Yearly billing saves up to 34%.","currency":"USD","freeTier":false,"sourceUrl":"https://www.vtiger.com","retrievedAt":"2026-07-31T10:40:46.918Z","freeTrialDays":15,"startingPrice":{"amount":12,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | no | no |
| pricing.model | commercial | commercial |
| pricing.price_level | low | low |
| pricing.transparent | yes | yes |
| release.cadence_days | 30 | - |
| reliability.sla_pct | 99.9 | - |
| reliability.status_page | yes | - |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | - |
| security.iso27001 | yes | - |
| security.soc2 | yes | - |

## Capabilities (CRM Software)

| Capability | Pipedrive | Vtiger |
|---|:--:|:--:|
| **Core** |  |  |
| Contact & account management | ✓ | ✓ |
| Deal / pipeline management | ✓ | ✓ |
| Lead scoring | ✓ | - |
| **Communication** |  |  |
| Email sync & tracking | ✓ | ✓ |
| **Automation** |  |  |
| Marketing automation | ✓ | ✓ |
| Workflow automation | ✓ | ✓ |
| **Insight** |  |  |
| Reporting & dashboards | ✓ | ✓ |
| Sales forecasting | ✓ | ✓ |
| **Access** |  |  |
| Native mobile app | ✓ | ✓ |
| **Extensibility** |  |  |
| Public API | ✓ | - |
| Custom fields & objects | ✓ | - |

*Source: Vioscale. Generated 2026-09-01T16:42:49.522Z. "-" = undocumented, not absent.*