# PagerDuty vs SolarWinds

**Leader by Vioscale score:** PagerDuty

| Attribute | PagerDuty | SolarWinds |
|---|---|---|
| **Vioscale score** | 81.8 (72% (medium)) | 43.6 (54% (medium)) |
| deployment.options | `{"cloud":true}` | `{"on_prem":true,"self_hosted":true}` |
| description.long | Platform that uses artificial intelligence and machine learning to automatically detect incidents, route alerts to appropriate teams, and orchestrate responses, while providing real-time communication and analytics tools for coordinating incident management across organizations. | A self-hosted help desk solution that manages IT tickets and automatically discovers, tracks, and organizes IT assets within your own infrastructure, with unlimited end users included. |
| features.capabilities | `{"hosting":"cloud","free_tier":true,"api_access":true,"alert_routing":true,"aiops_automation":true,"on_call_scheduling":true,"problem_management":true,"incident_management":true}` | `{"hosting":"self","free_tier":false,"cmdb_asset":true}` |
| integrations.count | 750 | 1 |
| integrations.list | `[{"name":"New Relic"},{"name":"AWS"},{"name":"Slack"},{"name":"Datadog"},{"name":"Salesforce"},{"name":"ServiceNow"},{"name":"Microsoft System Center Operations Manager"},{"name":"Pivotal Cloud Foundry"},{"name":"Cherwell"},{"name":"Google Meet"}]` | `[{"name":"Zoho Desk"}]` |
| market.availability | - | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free","features":["100/month international phone/SMS notifications","1 On-call Schedule","1 Escalation Policy","API Calls Included","750+ out-of-box integrations","No maintenance windows"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Start with on-call and incident response for small teams","contactSales":false,"includedLimits":{"users":"5","on_call_schedules":"1","escalation_policies":"1","notifications_per_month":"100"}},{"free":false,"name":"Professional","summary":"$21/user/month billed annually; $25/user/month monthly","features":["Basic Chat Experience (Slack, Microsoft Teams)","More international phone/SMS notifications","More On-call Schedules","More Escalation Policies","Major Incident Workflow Template with limited triggers & actions","External Status Page (up to 250 subscribers)","2 predefined Incident Roles","3 predefined Incident Types","2 Teams","SSO","Basic ticketing integrations","Email support","PagerDuty Advance (1,000 one-time AI Actions)","Post-Incident Reviews"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":21,"period":"month","currency":"USD"}],"description":"Out-of-the-box incident response designed to kickstart team operations","contactSales":false},{"free":false,"name":"Business","summary":"$41/user/month billed annually; $49/user/month monthly","features":["Custom Fields","Up to 3 custom Incident Types","Expanded set of triggers and actions on Incident Workflows","Advanced admin features","Advanced ITSM integrations","Multi-year historical data access","Internal Status Pages","External Status Page (up to 500 subscribers)"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":41,"period":"month","currency":"USD"}],"description":"Advanced and semi-customizable incident management for growing teams","contactSales":false}],"addOns":[{"name":"AIOps"},{"name":"Stakeholder License"},{"name":"Status Pages"},{"name":"Live Call Routing"},{"name":"PagerDuty Advance (additional AI Actions)"}],"summary":"From $21/user/month billed annually. Free tier available.","currency":"USD","freeTier":true,"sourceUrl":"https://www.pagerduty.com","retrievedAt":"2026-08-01T15:19:17.353Z","startingPrice":{"amount":21,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"1-5 Technicians","summary":"$533/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":1,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":533,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"6-10 Technicians","summary":"$524/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":6,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":524,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"11-20 Technicians","summary":"$517/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":11,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":517,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"21-30 Technicians","summary":"$507/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":21,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":507,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"31-40 Technicians","summary":"$492/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":31,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":492,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"41-50 Technicians","summary":"$473/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":41,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":473,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"51-75 Technicians","summary":"$444/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":51,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":444,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"76-100 Technicians","summary":"$417/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":76,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":417,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"101-250 Technicians","summary":"$389/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":101,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":389,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"251-500 Technicians","summary":"$357/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":251,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":357,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"501+ Technicians","summary":"$320/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":501,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":320,"period":"year","currency":"USD"}],"contactSales":false}],"summary":"From $320/technician/year with automatic volume discounts. 14-day free trial.","currency":"USD","freeTier":false,"sourceUrl":"https://www.solarwinds.com/web-help-desk/pricing","retrievedAt":"2026-08-14T10:20:43.990Z","freeTrialDays":14,"startingPrice":{"amount":320,"period":"month","currency":"USD"},"billingPeriods":["year"]}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | low | high |
| pricing.transparent | yes | yes |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | - |
| security.fedramp | yes | - |
| security.gdpr | yes | yes |
| security.iso27001 | yes | - |
| security.pci | yes | - |
| security.soc2 | yes | - |

## Capabilities (IT Management Software)

| Capability | PagerDuty | SolarWinds |
|---|:--:|:--:|
| **ITSM** |  |  |
| Incident management | ✓ | - |
| Change / release management | - | - |
| Problem management | ✓ | - |
| CMDB / IT asset management | - | ✓ |
| Self-service portal | - | - |
| **On-call** |  |  |
| On-call scheduling / escalation | ✓ | - |
| Alert routing | ✓ | - |
| **RMM** |  |  |
| Remote monitoring & control | - | - |
| Patch management | - | - |
| **Automation** |  |  |
| AIOps / workflow automation | ✓ | - |
| ITIL-aligned / PinkVerify | - | - |
| **Deployment** |  |  |
| Hosting | Cloud only | Self-hosted only |
| **Platform** |  |  |
| Public API | ✓ | - |
| Free tier | ✓ | ✗ |

*Source: Vioscale. Generated 2026-09-01T17:18:01.453Z. "-" = undocumented, not absent.*