# Opsgenie vs SolarWinds

**Leader by Vioscale score:** Opsgenie

| Attribute | Opsgenie | SolarWinds |
|---|---|---|
| **Vioscale score** | 73.8 (43% (low)) | 43.6 (54% (medium)) |
| deployment.options | `{"cloud":true}` | `{"on_prem":true,"self_hosted":true}` |
| description.long | Opsgenie provides alerting and incident management capabilities. Note: new signups and sales have ended; features are now available in Jira Service Management. | A self-hosted help desk solution that manages IT tickets and automatically discovers, tracks, and organizes IT assets within your own infrastructure, with unlimited end users included. |
| features.capabilities | `{"alert_routing":true,"on_call_scheduling":true,"incident_management":true}` | `{"hosting":"self","free_tier":false,"cmdb_asset":true}` |
| integrations.count | - | 1 |
| integrations.list | - | `[{"name":"Zoho Desk"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free for up to 5 users","features":["Alerts & Notifications"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Alerting and On-Call Management for Small Teams","contactSales":false,"includedLimits":{"users":"up to 5","alerts":"unlimited"}},{"free":false,"name":"Essentials","summary":"$9.45/user/mo (annual) or $11.55/user/mo (monthly)","features":["Alerts & Notifications"],"components":[{"kind":"per_unit","unit":"user","amount":9.45,"period":"month","currency":"USD"}],"description":"Alerting and Incident Management, Optimized for Simplicity","contactSales":false,"includedLimits":{"alerts":"unlimited"}},{"free":false,"name":"Standard","summary":"$19.95/user/mo (annual) or $24.15/user/mo (monthly)","features":["Alerts & Notifications"],"components":[{"kind":"per_unit","unit":"user","amount":19.95,"period":"month","currency":"USD"}],"description":"Unlimited Alerting and Incident Management, Built for Flexibility","contactSales":false,"includedLimits":{"alerts":"unlimited"}},{"free":false,"name":"Enterprise","summary":"$31.90/user/mo (annual) or $38.50/user/mo (monthly)","features":["Alerts & Notifications"],"components":[{"kind":"per_unit","unit":"user","amount":31.9,"period":"month","currency":"USD"}],"description":"Advanced Incident Management with Enterprise Collaboration & Business Visibility","contactSales":false,"includedLimits":{"alerts":"unlimited"}}],"summary":"Free to $31.90/user/mo. Free tier for up to 5 users.","currency":"USD","freeTier":true,"sourceUrl":"https://www.atlassian.com/software/opsgenie","retrievedAt":"2026-08-01T15:18:51.084Z","startingPrice":{"amount":9.45,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"1-5 Technicians","summary":"$533/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":1,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":533,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"6-10 Technicians","summary":"$524/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":6,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":524,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"11-20 Technicians","summary":"$517/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":11,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":517,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"21-30 Technicians","summary":"$507/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":21,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":507,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"31-40 Technicians","summary":"$492/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":31,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":492,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"41-50 Technicians","summary":"$473/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":41,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":473,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"51-75 Technicians","summary":"$444/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":51,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":444,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"76-100 Technicians","summary":"$417/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":76,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":417,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"101-250 Technicians","summary":"$389/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":101,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":389,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"251-500 Technicians","summary":"$357/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":251,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":357,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"501+ Technicians","summary":"$320/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":501,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":320,"period":"year","currency":"USD"}],"contactSales":false}],"summary":"From $320/technician/year with automatic volume discounts. 14-day free trial.","currency":"USD","freeTier":false,"sourceUrl":"https://www.solarwinds.com/web-help-desk/pricing","retrievedAt":"2026-08-14T10:20:43.990Z","freeTrialDays":14,"startingPrice":{"amount":320,"period":"month","currency":"USD"},"billingPeriods":["year"]}` |
| pricing.free_tier | yes | no |
| pricing.model | commercial | commercial |
| pricing.price_level | low | high |
| pricing.transparent | yes | yes |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | - |
| security.gdpr | - | yes |

## Capabilities (IT Management Software)

| Capability | Opsgenie | SolarWinds |
|---|:--:|:--:|
| **ITSM** |  |  |
| Incident management | ✓ | - |
| Change / release management | - | - |
| Problem management | - | - |
| CMDB / IT asset management | - | ✓ |
| Self-service portal | - | - |
| **On-call** |  |  |
| On-call scheduling / escalation | ✓ | - |
| Alert routing | ✓ | - |
| **RMM** |  |  |
| Remote monitoring & control | - | - |
| Patch management | - | - |
| **Automation** |  |  |
| AIOps / workflow automation | - | - |
| ITIL-aligned / PinkVerify | - | - |
| **Deployment** |  |  |
| Hosting | - | Self-hosted only |
| **Platform** |  |  |
| Public API | - | - |
| Free tier | - | ✗ |

*Source: Vioscale. Generated 2026-09-01T17:30:56.967Z. "-" = undocumented, not absent.*