# Olark vs Smartsupp

| Attribute | Olark | Smartsupp |
|---|---|---|
| **Vioscale score** | 41.8 (26% (low)) | 74.9 (25% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | An AI agent that educates visitors using current website and documentation content, proactively helps based on visitor behavior and history, and seamlessly connects to human support when needed. | A cloud-based customer support platform that combines live chat agents with AI-powered chatbots and workflow automation across multiple channels into a single dashboard. |
| integrations.count | 8 | 80 |
| integrations.list | `[{"name":"HubSpot"},{"name":"Salesforce"},{"name":"ActiveCampaign"},{"name":"Webhooks"},{"name":"Zapier"},{"name":"Slack"},{"name":"Google Analytics"},{"name":"Freshdesk"},{"name":"SugarCRM"}]` | `[{"name":"WordPress"},{"name":"WooCommerce"},{"name":"PrestaShop"},{"name":"Facebook Messenger"},{"name":"WhatsApp"}]` |
| market.availability | - | `{"primaryMarkets":["EU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true,"android":true,"windows":true}` |
| pricing | `{"summary":"Free demo available; pricing details not publicly specified","freeTier":true,"sourceUrl":"https://www.olark.com","retrievedAt":"2026-08-20T12:49:02.432Z"}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","features":["Live chat","Visitor information and history","Basic automation workflows"],"contactSales":false},{"free":false,"name":"Mira AI Agent","features":["AI shopping assistant","Product recommendations","Configurable human handover","Automatic product training from feeds and FAQs"],"components":[{"per":{"qty":100,"unit":"conversations"},"kind":"metered","amount":16,"period":"year","currency":"USD"}],"description":"AI shopping assistant for product recommendations and customer support","contactSales":false,"includedLimits":{"conversations_per_month":"100-5000"}}],"summary":"Free plan available. Paid plans billed monthly or annually. 14-day free trial. Mira AI Agent from $16 per 100 conversations/year.","currency":"USD","freeTier":true,"sourceUrl":"https://www.smartsupp.com/pricing/","retrievedAt":"2026-08-19T13:40:27.108Z","freeTrialDays":14,"startingPrice":{"unit":"conversations","amount":16,"period":"year","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | mid |
| pricing.starting_price | - | `{"amount":16,"currency":"USD"}` |
| pricing.transparent | no | yes |
| security.gdpr | - | yes |

## Capabilities (Live Chat)

| Capability | Olark | Smartsupp |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Round robin and skills based agent routing | - | - |
| Canned responses and shortcut macros | - | - |
| Real time typing preview sneek peek | - | - |
| Visitor screen sharing co browsing | - | - |
| Omnichannel whatsapp facebook SMS inbox | - | - |
| Automated offline ticketing fallback | - | - |
| Proactive outbound chat triggers | - | - |
| Salesforce hubspot CRM contact sync | - | - |
| Chat transcript export and audit logs | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T14:37:48.474Z. "-" = undocumented, not absent.*