# Novu vs Telnyx

**Leader by Vioscale score:** Novu

| Attribute | Novu | Telnyx |
|---|---|---|
| **Vioscale score** | 86.4 (73% (medium)) | 62.7 (72% (medium)) |
| deployment.options | `{"cloud":true,"hybrid":true,"on_prem":true,"self_hosted":true}` | `{"cloud":true}` |
| description.long | Infrastructure that allows developers to dispatch notifications through email, SMS, push, in-app, and chat, while also enabling AI agents to have two-way conversations with users on channels like Slack, WhatsApp, and Teams. | A platform that orchestrates voice AI agents with built-in speech recognition, synthesis, and language model inference, operating on a unified owned network infrastructure billed transparently at $0.05 per minute for the core voice engine plus metered costs for additional services. |
| features.capabilities | `{"rcs":false,"sms":true,"chat":true,"email":true,"video":false,"voice":false,"two_way":true,"whatsapp":true,"verify_otp":true,"global_coverage":"global","deliverability_tools":true,"usage_pricing_transparent":true}` | `{"sms":true,"email":true,"voice":true,"two_way":true,"whatsapp":true,"global_coverage":"global","usage_pricing_transparent":true}` |
| integrations.count | 88 | 22 |
| integrations.list | `[{"name":"SendGrid"},{"name":"Amazon SES"},{"name":"Postmark"},{"name":"Resend"},{"name":"Brevo"},{"name":"Mailgun"},{"name":"Mailjet"},{"name":"Braze"},{"name":"Infobip"},{"name":"Twilio"},{"name":"Plivo"},{"name":"AWS SNS"},{"name":"Vonage"},{"name":"SMS77"},{"name":"Telnyx"},{"name":"Termii"},{"name":"Gupshup"},{"name":"SMS Central"},{"name":"Firebase Cloud Messaging"},{"name":"Apple Push Notification"},{"name":"Expo Push"},{"name":"OneSignal"},{"name":"Pushpad"},{"name":"Pusher Beams"},{"name":"App.io"},{"name":"Slack"},{"name":"Discord"},{"name":"Microsoft Teams"},{"name":"Mattermost"},{"name":"WhatsApp Business"},{"name":"Zulip"},{"name":"Webex Messaging"},{"name":"Ryver"},{"name":"Grafana"},{"name":"Opsgenie"},{"name":"PagerDuty"},{"name":"Telegram"},{"name":"iMessage"},{"name":"Novu Inbox"}]` | `[{"name":"Microsoft Teams"},{"name":"Zoom"},{"name":"Google Meet"},{"name":"Webex"},{"name":"Deepgram"},{"name":"Speechmatics"},{"name":"NVIDIA Parakeet"},{"name":"Telnyx STT"},{"name":"Telnyx Ultra TTS"},{"name":"Qwen3TTS"},{"name":"Inworld"},{"name":"Rime"},{"name":"Resemble"},{"name":"Murf"},{"name":"Fish Audio"},{"name":"Azure Neural HD"},{"name":"Anthropic"},{"name":"OpenAI"},{"name":"Kimi"},{"name":"GLM-5.2"},{"name":"GPT-5.6 Luna"},{"name":"GPT-5.6 Sol"}]` |
| market.availability | `{"hqCountry":"IL","primaryMarkets":["US","EU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US","CA"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"$0/mo","features":["All channels: Email, In-app, SMS, Chat, Push","US + EU data residency","Activity feed"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"workflows":"20","environments":"2","team_members":"3","workflow_runs":"10k/mo","activity_feed_retention":"24h"}},{"free":false,"name":"Pro","summary":"From $30/mo","features":["Remove Novu branding","Advanced email editor (blocks, layouts)","Higher rate limits & faster processing","Everything in Free"],"components":[{"kind":"fixed","amount":30,"period":"month","currency":"USD"},{"per":{"qty":1000,"unit":"workflow_runs"},"kind":"metered","amount":1.2,"currency":"USD"}],"contactSales":false,"includedLimits":{"environments":"2","workflow_runs":"30k+/mo","activity_feed_retention":"7 days"}},{"free":false,"name":"Team","summary":"From $250/mo","features":["Unlimited team members","Role-Based Access Control (RBAC)","More workflows","Enhanced rate limits","Everything in Pro"],"components":[{"kind":"fixed","amount":250,"period":"month","currency":"USD"},{"per":{"qty":1000,"unit":"workflow_runs"},"kind":"metered","amount":1.2,"currency":"USD"}],"contactSales":false,"includedLimits":{"rate_limits":"600 RPS","environments":"10","team_members":"None","workflow_runs":"250k+/mo","activity_feed_retention":"90 days"}},{"free":false,"name":"Enterprise","summary":"Custom pricing","features":["HIPAA BAA","Dedicated SSO (SAML / OIDC)","Directory Sync (SCIM)","Custom data residency (SG, UK, AU, JP, KR, custom regions)","Self-hosted deployment options","Private Slack/Teams support channel","Custom retention policies","Everything in Team"],"contactSales":true,"includedLimits":{"environments":"None","workflow_runs":"10M+/mo","activity_feed_retention":"Custom"}}],"addOns":[{"name":"Additional workflow runs","components":[{"per":{"qty":1000,"unit":"workflow_runs"},"kind":"metered","amount":1.2,"currency":"USD"}]}],"summary":"From $30/mo (Pro). Free tier available.","currency":"USD","freeTier":true,"sourceUrl":"https://novu.co/pricing/","retrievedAt":"2026-08-13T22:38:54.794Z","startingPrice":{"amount":1.2,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"usage","plans":[{"free":true,"name":"Pay As You Go","summary":"$0.05/min voice engine, pay as you use","features":["Full platform access","Voice engine included","LLM tokens at GPU rates","Community support"],"components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.05,"currency":"USD","description":"Voice engine (orchestration, STT, TTS)"}],"description":"Usage-based billing with no commitment. Card on file to start.","contactSales":false,"includedLimits":{"sms_per_second":"50","concurrent_calls":"500","api_requests_per_second":"100"}},{"free":false,"name":"Committed","summary":"$500/month minimum with volume discounts","features":["All pay-as-you-go features","Volume discounts on usage","Dedicated account manager","Priority support","Higher rate limits"],"commitment":"monthly","components":[{"kind":"fixed","amount":500,"period":"month","currency":"USD"}],"description":"Monthly commitment with volume-based discounts across all services.","contactSales":false},{"free":false,"name":"Enterprise","summary":"$5,000/month minimum, custom enterprise pricing","features":["All committed plan features","Dedicated infrastructure","Private IP addressing","Private network interconnect","Unlimited rate limits"],"components":[{"kind":"fixed","amount":5000,"period":"month","currency":"USD"}],"description":"Custom pricing with dedicated infrastructure, private network, and unlimited rate limits.","contactSales":true}],"addOns":[{"name":"LLM tokens","components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.004,"currency":"USD","description":"Example: Kimi model on Telnyx-owned GPUs, roughly $0.004/min"}]},{"name":"Telephony","components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.0032,"currency":"USD","description":"SIP trunking inbound from $0.0032/min"}]},{"name":"Call recording","components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.002,"currency":"USD"}]},{"name":"SMS outbound","components":[{"per":{"qty":1,"unit":"message"},"kind":"metered","amount":0.004,"currency":"USD","description":"Volume pricing available down to $0.0005/msg"}]},{"name":"Phone numbers (US local)","components":[{"kind":"fixed","amount":1,"period":"month","currency":"USD","description":"Volume pricing from $0.79/mo"}]}],"summary":"From $0.05/min. No monthly platform fee. Free tier available; committed or enterprise tiers for volume discounts and dedicated support.","currency":"USD","freeTier":true,"sourceUrl":"https://telnyx.com/pricing/voice-ai-agents","retrievedAt":"2026-08-13T22:21:22.572Z","startingPrice":{"amount":500,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | high |
| pricing.transparent | yes | yes |
| reliability.sla_pct | 99.9 | - |
| reliability.status_page | yes | yes |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.iso27001 | yes | - |
| security.pci | - | yes |
| security.soc2 | yes | yes |

## Capabilities (Communication APIs)

| Capability | Novu | Telnyx |
|---|:--:|:--:|
| **Channels** |  |  |
| SMS | ✓ | ✓ |
| Voice | ✗ | ✓ |
| WhatsApp | ✓ | ✓ |
| RCS | ✗ | - |
| Transactional email | ✓ | ✓ |
| Video / real-time | ✗ | - |
| In-app chat | ✓ | - |
| Verify / OTP / 2FA | ✓ | - |
| **Messaging** |  |  |
| Two-way messaging | ✓ | ✓ |
| **Reach** |  |  |
| Geographic coverage | Global | Global |
| **Delivery** |  |  |
| Email deliverability tools | ✓ | - |
| **Commercial** |  |  |
| Published per-unit pricing | ✓ | ✓ |

*Source: Vioscale. Generated 2026-09-01T15:14:59.504Z. "-" = undocumented, not absent.*