# Novu vs Stream

**Leader by Vioscale score:** Novu

| Attribute | Novu | Stream |
|---|---|---|
| **Vioscale score** | 77.6 (64% (medium)) | 73 (62% (medium)) |
| deployment.options | `{"cloud":true,"on_prem":true,"self_hosted":true}` | `{"cloud":true}` |
| description.long | Open-source notifications infrastructure for managing notifications and agent conversations across multiple channels including Email, SMS, Push, Chat, Slack, Microsoft Teams, and Telegram. | Platform providing real-time chat messaging, video calling, livestreaming, activity feeds, and AI moderation APIs with SDKs for building multi-modal applications at scale. |
| features.capabilities | `{"sms":true,"chat":true,"email":true,"global_coverage":"global","deliverability_tools":true,"usage_pricing_transparent":true}` | `{"chat":true,"video":true,"voice":true,"two_way":true,"global_coverage":"global","usage_pricing_transparent":true}` |
| integrations.count | 7 | 1 |
| integrations.list | `[{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"Telegram"},{"name":"Email"},{"name":"SMS"},{"name":"Push"},{"name":"Chat"}]` | `[{"name":"Datadog"}]` |
| platform.support | `{"web":true}` | `{"cli":true,"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"$0/month","features":["10,000 workflow runs/month","All channels: Email, In-app, SMS, Chat, Push","US + EU data residency","Up to 20 workflows","2 environments (Dev + Prod)","Activity feed retention: 24 hours","Up to 3 team members"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"A complete starter toolkit for exploring Novu and sending your first notifications. No credit card required.","contactSales":false,"includedLimits":{"workflows":"20","environments":"2","team_members":"3","workflow_runs":"10,000/mo","activity_feed_retention":"24h"}},{"free":false,"name":"Pro","summary":"Starting from $30/month","features":["30,000+ workflow runs/month","Everything in Free, plus:","7-day activity feed retention","Remove Novu branding","Advanced email editor (blocks, layouts)","Higher rate limits & faster processing"],"components":[{"kind":"fixed","amount":30,"period":"month","currency":"USD"},{"per":{"qty":1000,"unit":"workflow_runs"},"kind":"metered","amount":1.2,"currency":"USD"}],"description":"More scale and flexibility - ideal for teams moving beyond experimentation.","contactSales":false,"includedLimits":{"workflow_runs":"30,000/mo","activity_feed_retention":"7 days"}},{"free":false,"name":"Team","summary":"Starting from $250/month","features":["250,000+ workflow runs/month","Everything in Pro, plus:","Up to 10 environments (Staging, QA, Pre-prod, etc.)","90-day activity feed retention","Unlimited team members","More workflows","Role-Based Access Control (RBAC)","Expanded rate limits (600 RPS triggers)"],"components":[{"kind":"fixed","amount":250,"period":"month","currency":"USD"},{"per":{"qty":1000,"unit":"workflow_runs"},"kind":"metered","amount":1.2,"currency":"USD"}],"description":"Built for growing engineering teams sending meaningful volume into production.","contactSales":false,"includedLimits":{"environments":"10","team_members":"Unlimited","workflow_runs":"250,000/mo","throughput_rps":"600","activity_feed_retention":"90 days"}},{"free":false,"name":"Enterprise","summary":"Custom pricing, contact sales","features":["10M+ workflow runs/month (custom volume tiers)","Everything in Team, plus:","Unlimited environments","Custom retention policies (feed, audit, logs)","Custom delay & digest windows","HIPAA BAA","Dedicated SSO (SAML / OIDC)","Directory Sync (SCIM)","Private Slack/Teams support channel","Advanced data residency (Singapore, UK, Australia, Japan, South Korea, custom regions)","Self-hosted deployment options"],"description":"Enterprise-grade scale, compliance, support, and hosting options.","contactSales":true,"includedLimits":{"workflow_runs":"10M+","custom_volumes":"True"}}],"summary":"From $30/month. Free tier with 10,000 workflow runs/month.","currency":"USD","freeTier":true,"sourceUrl":"https://novu.co","retrievedAt":"2026-08-03T14:27:48.362Z","startingPrice":{"amount":1.2,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"hybrid","plans":[{"free":true,"name":"Build","summary":"Free","features":["All Chat features","Community Support","No credit card required"],"description":"Free tier for makers","contactSales":false,"includedLimits":{"mau":"1,000","channels":"up to 500K","message_storage":"up to 5M messages","concurrent_connections":"100"}},{"free":false,"name":"Start","summary":"$399/mo billed annually, $499/mo monthly","features":["Advanced Moderation & Filters","Global EDGE Network","Offline Support","Data Export"],"components":[{"kind":"fixed","amount":399,"period":"month","currency":"USD"}],"description":"Robust Chat features","contactSales":false,"includedLimits":{"mau":"10,000","channels":"up to 1M","message_storage":"up to 10M messages","concurrent_connections":"500"}},{"free":false,"name":"Elevate","summary":"$599/mo billed annually, $675/mo monthly","features":["All Start features","Multi Tenancy/Teams","Advanced Search","HIPAA","Message Translations"],"components":[{"kind":"fixed","amount":599,"period":"month","currency":"USD"}],"description":"Start features plus multi-tenancy and advanced capabilities","contactSales":false,"includedLimits":{"mau":"10,000","concurrent_connections":"500"}},{"free":false,"name":"Enterprise","summary":"Contact for pricing","features":["Scale to millions of users","AI Moderation","99.999% SLA","Dedicated Servers","Shared Slack Channel","Onboarding Services","Migration Guarantee","24/7 Support","SAML/SSO","Datadog Integration"],"description":"Enterprise-grade service with volume discounts and premium support","contactSales":true}],"addOns":[{"name":"MAU Overage","components":[{"per":{"qty":1,"unit":"user"},"kind":"metered","amount":0.09,"currency":"USD"}]},{"name":"Concurrent Connections Overage","components":[{"per":{"qty":1,"unit":"concurrent"},"kind":"metered","amount":0.99,"currency":"USD"}]},{"name":"Stored Message Overage","components":[{"per":{"qty":1000000,"unit":"messages"},"kind":"metered","amount":6,"currency":"USD"}]}],"summary":"From $399/mo billed annually. Free tier available.","currency":"USD","freeTier":true,"sourceUrl":"https://getstream.io","retrievedAt":"2026-08-04T08:34:00.374Z","startingPrice":{"amount":399,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | commercial |
| pricing.price_level | low | high |
| pricing.starting_gbp | 1.2 | 399 |
| pricing.transparent | yes | yes |
| reliability.sla_pct | 99.9 | 99.999 |
| reliability.status_page | yes | yes |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.iso27001 | yes | yes |
| security.soc2 | yes | yes |

## Capabilities (Communication APIs)

| Capability | Novu | Stream |
|---|:--:|:--:|
| **Channels** |  |  |
| SMS | ✓ | - |
| Voice | - | ✓ |
| WhatsApp | - | - |
| RCS | - | - |
| Transactional email | ✓ | - |
| Video / real-time | - | ✓ |
| In-app chat | ✓ | ✓ |
| Verify / OTP / 2FA | - | - |
| **Messaging** |  |  |
| Two-way messaging | - | ✓ |
| **Reach** |  |  |
| Geographic coverage | Global | Global |
| **Delivery** |  |  |
| Email deliverability tools | ✓ | - |
| **Commercial** |  |  |
| Published per-unit pricing | ✓ | ✓ |

*Source: Vioscale. Generated 2026-08-07T00:06:22.414Z. "-" = undocumented, not absent.*