# Nicereply vs Zonka Feedback

| Attribute | Nicereply | Zonka Feedback |
|---|---|---|
| **Vioscale score** | 69.2 (26% (low)) | 49.9 (56% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A survey tool that integrates with support and CRM systems to collect real-time customer feedback and satisfaction metrics. | Multi-channel feedback collection and customer experience management platform that gathers feedback through surveys, tickets, chats, and reviews, then uses AI to analyze patterns, identify recurring issues, and automatically trigger workflows to drive customer satisfaction improvements. |
| features.capabilities | - | `{"pricing_model":"flat_subscription","salesforce_hubspot_crm_sync":true,"zendesk_intercom_helpdesk_sync":true,"sms_text_message_survey_delivery":true,"detractor_alert_routing_workflows":true,"in_app_javascript_survey_triggering":true,"email_signature_and_direct_send_embeds":true,"automated_net_promoter_score_calculation":true,"csat_and_ces_customer_effort_score_support":true}` |
| integrations.count | 10 | 8 |
| integrations.list | `[{"name":"Zendesk"},{"name":"Front"},{"name":"Helpscout"},{"name":"Pipedrive"},{"name":"Freshdesk"},{"name":"LiveAgent"},{"name":"Salesforce Service Cloud"},{"name":"CloudTalk"},{"name":"Zapier"},{"name":"Custom integration via API"}]` | `[{"name":"Zendesk"},{"name":"Freshdesk"},{"name":"Intercom"},{"name":"Salesforce"},{"name":"Google Reviews"},{"name":"App Store"},{"name":"Play Store"},{"name":"Front"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Starter","summary":"$59/month billed annually (save $240/year)","features":["CSAT, CES & NPS surveys","All integrations","Unlimited active surveys","Post-resolution surveys","In-signature email surveys","Link surveys","Website pop-up surveys","Feedback Analytics","Custom survey design"],"commitment":"annual","components":[{"kind":"fixed","amount":59,"period":"month","currency":"USD"}],"description":"Up to 100 responses per month","contactSales":false,"includedLimits":{"responses":"100/month"}},{"free":false,"name":"Starter","summary":"$79/month","features":["CSAT, CES & NPS surveys","All integrations","Unlimited active surveys","Post-resolution surveys","In-signature email surveys","Link surveys","Website pop-up surveys","Feedback Analytics","Custom survey design"],"commitment":"monthly","components":[{"kind":"fixed","amount":79,"period":"month","currency":"USD"}],"description":"Up to 100 responses per month","contactSales":false,"includedLimits":{"responses":"100/month"}},{"free":false,"name":"Essential","summary":"$119/month billed annually (save $360/year)","commitment":"annual","components":[{"kind":"fixed","amount":119,"period":"month","currency":"USD"}],"description":"Up to 250 responses per month","contactSales":false,"includedLimits":{"responses":"250/month"}},{"free":false,"name":"Essential","summary":"$149/month (most popular)","commitment":"monthly","components":[{"kind":"fixed","amount":149,"period":"month","currency":"USD"}],"description":"Up to 250 responses per month","contactSales":false,"includedLimits":{"responses":"250/month"}},{"free":false,"name":"Growth","summary":"$239/month billed annually (save $720/year)","commitment":"annual","components":[{"kind":"fixed","amount":239,"period":"month","currency":"USD"}],"description":"Up to 1,000 responses per month","contactSales":false,"includedLimits":{"responses":"1000/month"}},{"free":false,"name":"Growth","summary":"$299/month","commitment":"monthly","components":[{"kind":"fixed","amount":299,"period":"month","currency":"USD"}],"description":"Up to 1,000 responses per month","contactSales":false,"includedLimits":{"responses":"1000/month"}},{"free":false,"name":"Business","summary":"$359/month billed annually (save $1,080/year)","commitment":"annual","components":[{"kind":"fixed","amount":359,"period":"month","currency":"USD"}],"description":"Up to 2,500 responses per month","contactSales":false,"includedLimits":{"responses":"2500/month"}},{"free":false,"name":"Business","summary":"$449/month","commitment":"monthly","components":[{"kind":"fixed","amount":449,"period":"month","currency":"USD"}],"description":"Up to 2,500 responses per month","contactSales":false,"includedLimits":{"responses":"2500/month"}}],"summary":"From $59/month (annual) or $79/month (monthly). 14-day free trial, no credit card required. 30-day money-back guarantee.","currency":"USD","freeTier":true,"sourceUrl":"https://www.nicereply.com/pricing","retrievedAt":"2026-08-20T12:50:03.324Z","freeTrialDays":14,"startingPrice":{"amount":59,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Starting Plan","summary":"$49/user/mo","commitment":"monthly","components":[{"kind":"per_unit","unit":"user","amount":49,"period":"month","currency":"USD"}],"contactSales":false}],"summary":"From $49/user/mo. 14-day free trial, no credit card required.","currency":"USD","freeTier":true,"sourceUrl":"https://www.zonkafeedback.com/blog/zonka-feedback-recognized-as-the-best-survey-software-in-capterras-pricing-value-report","retrievedAt":"2026-08-25T12:12:28.226Z","freeTrialDays":14,"startingPrice":{"unit":"user","amount":49,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | mid | mid |
| pricing.starting_price | `{"amount":59,"currency":"USD"}` | `{"amount":49,"currency":"USD"}` |
| pricing.transparent | yes | no |
| security.gdpr | yes | yes |
| security.hipaa | - | yes |
| security.iso27001 | - | yes |

## Capabilities (NPS Tools)

| Capability | Nicereply | Zonka Feedback |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Automated net promoter score calculation | - | ✓ |
| Csat and ces customer effort score support | - | ✓ |
| In app javascript survey triggering | - | ✓ |
| Email signature and direct send embeds | - | ✓ |
| SMS text message survey delivery | - | ✓ |
| Automated recurring cadence throttling | - | - |
| Detractor alert routing workflows | - | ✓ |
| Salesforce hubspot CRM sync | - | ✓ |
| Zendesk intercom helpdesk sync | - | ✓ |
| Slack ms teams alert sync | - | - |
| SOC2 type ii | - | - |
| Pricing model | - | Flat subscription |

*Source: Vioscale. Generated 2026-09-01T16:38:41.110Z. "-" = undocumented, not absent.*