# Nicereply vs Qualaroo

| Attribute | Nicereply | Qualaroo |
|---|---|---|
| **Vioscale score** | 69.2 (26% (low)) | 69.6 (25% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A survey tool that integrates with support and CRM systems to collect real-time customer feedback and satisfaction metrics. | A feedback collection platform that allows companies to deploy targeted surveys across websites and mobile apps, then use artificial intelligence to automatically analyze responses and surface insights about customer sentiment and motivations. |
| integrations.count | 10 | 12 |
| integrations.list | `[{"name":"Zendesk"},{"name":"Front"},{"name":"Helpscout"},{"name":"Pipedrive"},{"name":"Freshdesk"},{"name":"LiveAgent"},{"name":"Salesforce Service Cloud"},{"name":"CloudTalk"},{"name":"Zapier"},{"name":"Custom integration via API"}]` | `[{"name":"Mailchimp"},{"name":"Vertical Response"},{"name":"Segment"},{"name":"HubSpot"},{"name":"Salesforce"},{"name":"Tableau"},{"name":"Slack"},{"name":"Intercom"},{"name":"Mixpanel"},{"name":"Amplitude"},{"name":"Google Analytics"},{"name":"Zapier"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Starter","summary":"$59/month billed annually (save $240/year)","features":["CSAT, CES & NPS surveys","All integrations","Unlimited active surveys","Post-resolution surveys","In-signature email surveys","Link surveys","Website pop-up surveys","Feedback Analytics","Custom survey design"],"commitment":"annual","components":[{"kind":"fixed","amount":59,"period":"month","currency":"USD"}],"description":"Up to 100 responses per month","contactSales":false,"includedLimits":{"responses":"100/month"}},{"free":false,"name":"Starter","summary":"$79/month","features":["CSAT, CES & NPS surveys","All integrations","Unlimited active surveys","Post-resolution surveys","In-signature email surveys","Link surveys","Website pop-up surveys","Feedback Analytics","Custom survey design"],"commitment":"monthly","components":[{"kind":"fixed","amount":79,"period":"month","currency":"USD"}],"description":"Up to 100 responses per month","contactSales":false,"includedLimits":{"responses":"100/month"}},{"free":false,"name":"Essential","summary":"$119/month billed annually (save $360/year)","commitment":"annual","components":[{"kind":"fixed","amount":119,"period":"month","currency":"USD"}],"description":"Up to 250 responses per month","contactSales":false,"includedLimits":{"responses":"250/month"}},{"free":false,"name":"Essential","summary":"$149/month (most popular)","commitment":"monthly","components":[{"kind":"fixed","amount":149,"period":"month","currency":"USD"}],"description":"Up to 250 responses per month","contactSales":false,"includedLimits":{"responses":"250/month"}},{"free":false,"name":"Growth","summary":"$239/month billed annually (save $720/year)","commitment":"annual","components":[{"kind":"fixed","amount":239,"period":"month","currency":"USD"}],"description":"Up to 1,000 responses per month","contactSales":false,"includedLimits":{"responses":"1000/month"}},{"free":false,"name":"Growth","summary":"$299/month","commitment":"monthly","components":[{"kind":"fixed","amount":299,"period":"month","currency":"USD"}],"description":"Up to 1,000 responses per month","contactSales":false,"includedLimits":{"responses":"1000/month"}},{"free":false,"name":"Business","summary":"$359/month billed annually (save $1,080/year)","commitment":"annual","components":[{"kind":"fixed","amount":359,"period":"month","currency":"USD"}],"description":"Up to 2,500 responses per month","contactSales":false,"includedLimits":{"responses":"2500/month"}},{"free":false,"name":"Business","summary":"$449/month","commitment":"monthly","components":[{"kind":"fixed","amount":449,"period":"month","currency":"USD"}],"description":"Up to 2,500 responses per month","contactSales":false,"includedLimits":{"responses":"2500/month"}}],"summary":"From $59/month (annual) or $79/month (monthly). 14-day free trial, no credit card required. 30-day money-back guarantee.","currency":"USD","freeTier":true,"sourceUrl":"https://www.nicereply.com/pricing","retrievedAt":"2026-08-20T12:50:03.324Z","freeTrialDays":14,"startingPrice":{"amount":59,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free forever with up to 50 responses","features":["Unlimited surveys","Up to 50 responses forever","In-app surveys (iOS & Android)","Basic analytics","Multi-language support (70+ languages)"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"responses":"50/forever"}},{"free":false,"name":"Business","summary":"$19.99/month billed annually at $239.88/year","features":["Unlimited surveys","Email integrations","1000 email sends per month","AI sentiment analysis","Mobile SDKs (iOS & Android)","Onboarding call and support"],"commitment":"annual","components":[{"kind":"fixed","amount":19.99,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"email_sends":"1000/month"}},{"free":false,"name":"Professional","summary":"$49.99/month billed annually at $599.88/year","features":["All Business features","Advanced integrations (HubSpot, Salesforce, Tableau, Slack, Zapier)","Identify API","Report and Design APIs","Role-based access controls","24/7 email, phone, and live chat support"],"commitment":"annual","components":[{"kind":"fixed","amount":49.99,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"pageviews":"100k/month","email_sends":"5000/month"}},{"free":false,"name":"Enterprise","summary":"$149.99/month, annual plans only, billed at $1798.88/year","features":["All features","API and webhook access","SAML and SSO integration","Organization-wide collaboration","Enterprise concierge support","Dedicated account manager and training","Custom compliance and data ownership","Audit-ready reporting"],"commitment":"annual","components":[{"kind":"fixed","amount":149.99,"period":"month","currency":"USD"}],"contactSales":false}],"summary":"From $19.99/month (billed annually). Free tier with up to 50 responses.","currency":"USD","freeTier":true,"sourceUrl":"https://qualaroo.com/pricing/","retrievedAt":"2026-08-19T17:44:52.442Z","startingPrice":{"amount":19.99,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | mid | mid |
| pricing.starting_price | `{"amount":59,"currency":"USD"}` | `{"amount":19.99,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| security.gdpr | yes | yes |

## Capabilities (NPS Tools)

| Capability | Nicereply | Qualaroo |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Automated net promoter score calculation | - | - |
| Csat and ces customer effort score support | - | - |
| In app javascript survey triggering | - | - |
| Email signature and direct send embeds | - | - |
| SMS text message survey delivery | - | - |
| Automated recurring cadence throttling | - | - |
| Detractor alert routing workflows | - | - |
| Salesforce hubspot CRM sync | - | - |
| Zendesk intercom helpdesk sync | - | - |
| Slack ms teams alert sync | - | - |
| SOC2 type ii | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T15:21:20.990Z. "-" = undocumented, not absent.*