# MURAL vs Zoom

**Leader by Vioscale score:** MURAL

| Attribute | MURAL | Zoom |
|---|---|---|
| **Vioscale score** | 71.4 (73% (medium)) | 60.5 (54% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A collaborative whiteboard tool with AI capabilities that enables teams to visualize strategies, solve complex problems together, and accelerate decisions through shared visual workspace and structured facilitation features. | Cloud-based suite that integrates video conferencing, instant messaging, phone services, email, and collaboration tools into one platform. Supports meetings up to 500+ participants with recording, transcription, and AI-assisted features. |
| features.capabilities | `{"hosting":"cloud","sso_scim":true,"free_tier":true,"api_access":true,"whiteboard":true,"compliance_controls":true,"guest_external_access":true}` | `{"hosting":"cloud","sso_scim":true,"free_tier":true,"messaging":true,"api_access":true,"whiteboard":true,"screen_sharing":true,"video_meetings":true,"app_marketplace":true,"max_participants":"300-500+","compliance_controls":true,"guest_external_access":true,"recording_transcription":"recording_ai_notes"}` |
| integrations.count | 8 | 3 |
| integrations.list | `[{"name":"Microsoft Teams"},{"name":"Webex"},{"name":"Zoom"},{"name":"Jira Cloud"},{"name":"Google Workspace"},{"name":"Slack"},{"name":"Adobe Creative Cloud"},{"name":"Butter"}]` | `[{"name":"Skype for Business (Lync)"},{"name":"Learning Tools Interoperability (LTI)"},{"name":"Third-party applications via App Marketplace"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US","CA"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"mac":true,"web":true,"android":true,"windows":true}` | `{"ios":true,"mac":true,"web":true,"android":true,"windows":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free, unlimited members, 3 murals","features":["3 editable murals","1 workspace","Unlimited members","Templates","Core integrations","Self-serve support","2FA for members"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Get started with basic team collaboration","contactSales":false,"includedLimits":{"murals":"3 editable","members":"unlimited","workspaces":"1"}},{"free":false,"name":"Team+","summary":"$9.99/member/month (billed annually) or $12/member/month (billed monthly)","features":["Unlimited editable murals","Multiple workspaces","Unlimited guests","Premade templates and custom template creation","Core integrations","Standard support"],"components":[{"kind":"per_unit","unit":"member","amount":9.99,"period":"month","currency":"USD"}],"description":"For teams collaborating frequently","contactSales":false,"includedLimits":{"murals":"unlimited"}},{"free":false,"name":"Business","summary":"$17.99/member/month (billed annually)","features":["Unlimited murals","Open, Private, and Confidential rooms","Multiple workspaces","Unlimited guests","SSO and 2FA","Advanced integrations","Chat, email, and priority support"],"commitment":"annual","components":[{"kind":"per_unit","unit":"member","amount":17.99,"period":"month","currency":"USD"}],"description":"Cross-team collaboration with enterprise-grade security","contactSales":false},{"free":false,"name":"Enterprise","summary":"Contact for pricing","features":["Unlimited murals and workspaces","Unlimited guests","SSO, 2FA, SCIM provisioning","Advanced integrations plus Azure AD and Okta","Data residency and BYOK encryption","Audit logs and SIEM support","eDiscovery and reports","Priority and premier support","Transformation services"],"description":"Multi-workspace collaboration with enterprise controls and transformation support","contactSales":true}],"summary":"From $9.99/member/month billed annually. Free tier available.","currency":"USD","freeTier":true,"sourceUrl":"https://www.mural.co/pricing","retrievedAt":"2026-08-13T22:39:41.583Z","startingPrice":{"amount":9.99,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"School and Campus","features":["Meetings up to 300 participants for 30 hours","Team Chat with direct, channel, and group messaging","Unlimited whiteboards","Screen sharing with co-annotation","Breakout rooms and polling","Automated captions and recording transcripts","Personal Meeting ID and waiting room","Virtual backgrounds and filters","Zoom Mail and Calendar","Tasks and file attachments","Streaming and reporting","Admin portal and user management","SSO and custom mail domain","REST API access"],"description":"Basic tier for schools with core meeting and chat features","contactSales":false,"includedLimits":{"participants":"300","meeting_duration_hours":"30","cloud_storage_gb_per_user":"5"}},{"free":false,"name":"School and Campus Plus","features":["All School and Campus features plus:","Zoom Phone with unlimited internal calling","Metered outbound calling within US & Canada","10GB cloud storage per user","LTI integration","Custom branding","Managed domains","Multi-region storage and media control","Device management","Language interpretations"],"description":"Mid-tier with phone service and administrative features","contactSales":false,"includedLimits":{"participants":"300","cloud_storage_gb_per_user":"10"}},{"free":false,"name":"Enterprise","features":["Meetings up to 500+ participants","Webinars up to 500 attendees","Unlimited cloud storage","Zoom Phone with unlimited calling","Conference Room Connector","Information barriers and compliance policies","Archival and data loss prevention APIs","Advanced reporting and user management"],"description":"Full-featured tier for large organizations with advanced controls","contactSales":true,"includedLimits":{"participants":"500+","webinar_attendees":"500","cloud_storage_gb_per_user":"None"}}],"freeTier":true,"sourceUrl":"https://zoom.us/pricing/education","retrievedAt":"2026-08-14T15:24:25.644Z"}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | commercial |
| pricing.price_level | low | low |
| pricing.transparent | yes | no |
| reliability.sla_pct | - | 99.99 |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.iso27001 | yes | - |
| security.soc2 | yes | - |

## Capabilities (Collaboration Software)

| Capability | MURAL | Zoom |
|---|:--:|:--:|
| **Modality** |  |  |
| Messaging | - | ✓ |
| Video meetings | - | ✓ |
| Whiteboard | ✓ | ✓ |
| **Meetings** |  |  |
| Screen sharing | - | ✓ |
| Recording / transcription | - | Recording + AI notes |
| **Security** |  |  |
| End-to-end encryption | - | - |
| SSO / SCIM | ✓ | ✓ |
| **Access** |  |  |
| Guest / external access | ✓ | ✓ |
| **Compliance** |  |  |
| Compliance controls | ✓ | ✓ |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud only |
| **Scale** |  |  |
| Max participants | - | 300-500+ |
| **Ecosystem** |  |  |
| App marketplace | - | ✓ |
| Public API / bot framework | ✓ | ✓ |
| **Commercial** |  |  |
| Free tier | ✓ | ✓ |

*Source: Vioscale. Generated 2026-09-01T17:15:54.026Z. "-" = undocumented, not absent.*