# MURAL vs RingCentral

| Attribute | MURAL | RingCentral |
|---|---|---|
| **Vioscale score** | 71.4 (73% (medium)) | 66.7 (57% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A collaborative whiteboard tool with AI capabilities that enables teams to visualize strategies, solve complex problems together, and accelerate decisions through shared visual workspace and structured facilitation features. | A cloud-based solution combining phone, messaging, video meetings, and intelligent contact center tools to automate and manage customer interactions and internal team communications. |
| features.capabilities | `{"hosting":"cloud","sso_scim":true,"free_tier":true,"api_access":true,"whiteboard":true,"compliance_controls":true,"guest_external_access":true}` | `{"hosting":"cloud","sso_scim":true,"free_tier":false,"messaging":true,"api_access":true,"screen_sharing":true,"video_meetings":true,"app_marketplace":true,"compliance_controls":true,"recording_transcription":"recording_ai_notes"}` |
| integrations.count | 8 | 500 |
| integrations.list | `[{"name":"Microsoft Teams"},{"name":"Webex"},{"name":"Zoom"},{"name":"Jira Cloud"},{"name":"Google Workspace"},{"name":"Slack"},{"name":"Adobe Creative Cloud"},{"name":"Butter"}]` | `[{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Zendesk"},{"name":"Microsoft Teams"},{"name":"Google Workspace"},{"name":"Bullhorn"},{"name":"Netsuite"},{"name":"ServiceNow"},{"name":"Sugar CRM"},{"name":"Dynamics"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US","CA","AU","GB","DE","FR","IT","ES","PT","SG"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"mac":true,"web":true,"android":true,"windows":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free, unlimited members, 3 murals","features":["3 editable murals","1 workspace","Unlimited members","Templates","Core integrations","Self-serve support","2FA for members"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Get started with basic team collaboration","contactSales":false,"includedLimits":{"murals":"3 editable","members":"unlimited","workspaces":"1"}},{"free":false,"name":"Team+","summary":"$9.99/member/month (billed annually) or $12/member/month (billed monthly)","features":["Unlimited editable murals","Multiple workspaces","Unlimited guests","Premade templates and custom template creation","Core integrations","Standard support"],"components":[{"kind":"per_unit","unit":"member","amount":9.99,"period":"month","currency":"USD"}],"description":"For teams collaborating frequently","contactSales":false,"includedLimits":{"murals":"unlimited"}},{"free":false,"name":"Business","summary":"$17.99/member/month (billed annually)","features":["Unlimited murals","Open, Private, and Confidential rooms","Multiple workspaces","Unlimited guests","SSO and 2FA","Advanced integrations","Chat, email, and priority support"],"commitment":"annual","components":[{"kind":"per_unit","unit":"member","amount":17.99,"period":"month","currency":"USD"}],"description":"Cross-team collaboration with enterprise-grade security","contactSales":false},{"free":false,"name":"Enterprise","summary":"Contact for pricing","features":["Unlimited murals and workspaces","Unlimited guests","SSO, 2FA, SCIM provisioning","Advanced integrations plus Azure AD and Okta","Data residency and BYOK encryption","Audit logs and SIEM support","eDiscovery and reports","Priority and premier support","Transformation services"],"description":"Multi-workspace collaboration with enterprise controls and transformation support","contactSales":true}],"summary":"From $9.99/member/month billed annually. Free tier available.","currency":"USD","freeTier":true,"sourceUrl":"https://www.mural.co/pricing","retrievedAt":"2026-08-13T22:39:41.583Z","startingPrice":{"amount":9.99,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Core","summary":"$20/user/month (billed annually)","features":["Unlimited domestic calling","On-demand call recording","100 toll-free minutes","25 SMS per user per month","HD meetings (200 participants)","AI Receptionist add-on","AI Virtual Assistant","Captions & transcriptions","Notes & summaries"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":20,"period":"month","currency":"USD"}],"description":"Unify calls, meetings, and chat in an all-in-one, professional app","contactSales":false,"includedLimits":{"sms_per_user":"25/month","toll_free_minutes":"100","meeting_participants":"200"}},{"free":false,"name":"Advanced","summary":"$25/user/month (billed annually)","features":["Everything in Core","CRM integrations","Connect multiple sites","Core reporting and insights","1000 toll-free minutes","100 SMS per user per month","AI Receptionist add-on","AI Virtual Assistant","AI Writer","Captions & transcriptions","Notes & summaries"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":25,"period":"month","currency":"USD"}],"description":"Connect teams across locations and improve customer engagement","contactSales":false,"includedLimits":{"sms_per_user":"100/month","toll_free_minutes":"1000"}},{"free":false,"name":"Ultra","summary":"$35/user/month (billed annually)","features":["Everything in Advanced","10000 toll-free minutes","200 SMS per user per month","RingCentral Webinar","Historical and real-time insights","Unlimited storage","Device analytics & alerts","All AI Virtual Assistant features"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":35,"period":"month","currency":"USD"}],"description":"Engage audiences at scale, backed by deep business insights","contactSales":false,"includedLimits":{"sms_per_user":"200/month","toll_free_minutes":"10000"}},{"free":false,"name":"Customer Engagement Bundle","summary":"Custom pricing","features":["Everything in Ultra","Business SMS Booster","Call Queues Booster"],"description":"Orchestrate faster, consistent service with connected voice & SMS","contactSales":true}],"addOns":[{"name":"AI Receptionist (AIR)"}],"summary":"From $20/user/month (billed annually). Free trial available.","currency":"USD","freeTier":false,"sourceUrl":"https://www.ringcentral.com","retrievedAt":"2026-08-03T14:28:56.383Z","startingPrice":{"amount":20,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | low | unknown |
| pricing.transparent | yes | no |
| reliability.sla_pct | - | 99.999 |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.iso27001 | yes | yes |
| security.soc2 | yes | yes |

## Capabilities (Collaboration Software)

| Capability | MURAL | RingCentral |
|---|:--:|:--:|
| **Modality** |  |  |
| Messaging | - | ✓ |
| Video meetings | - | ✓ |
| Whiteboard | ✓ | - |
| **Meetings** |  |  |
| Screen sharing | - | ✓ |
| Recording / transcription | - | Recording + AI notes |
| **Security** |  |  |
| End-to-end encryption | - | - |
| SSO / SCIM | ✓ | ✓ |
| **Access** |  |  |
| Guest / external access | ✓ | - |
| **Compliance** |  |  |
| Compliance controls | ✓ | ✓ |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud only |
| **Scale** |  |  |
| Max participants | - | - |
| **Ecosystem** |  |  |
| App marketplace | - | ✓ |
| Public API / bot framework | ✓ | ✓ |
| **Commercial** |  |  |
| Free tier | ✓ | ✗ |

*Source: Vioscale. Generated 2026-09-01T15:22:30.364Z. "-" = undocumented, not absent.*