# Middleware vs Zabbix

**Leader by Vioscale score:** Middleware

| Attribute | Middleware | Zabbix |
|---|---|---|
| **Vioscale score** | 71.2 (74% (medium)) | 52.1 (17% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"hybrid":true,"on_prem":true,"self_hosted":true}` |
| description.long | A unified monitoring solution that ingests logs, metrics, and traces from infrastructure and applications, then uses artificial intelligence to identify problems and suggest automated fixes. | A comprehensive monitoring solution that collects metrics from any source and provides visibility across infrastructure, applications, networks, and services, deployable either on-premises or as a managed cloud service |
| features.capabilities | `{"apm":true,"rum":true,"logs":true,"hosting":"cloud","metrics":true,"tracing":true,"alerting":true,"dashboards":true,"otel_native":true}` | `{"logs":true,"hosting":"both","metrics":true,"alerting":true,"dashboards":true}` |
| integrations.count | 450 | 22 |
| integrations.list | `[{"name":"Slack"},{"name":"AWS"},{"name":"Google Cloud"},{"name":"Stripe"},{"name":"Prometheus"},{"name":"OpenTelemetry"},{"name":"Amazon S3"},{"name":"Azure Blob Storage"}]` | `[{"name":"SNMP"},{"name":"Java"},{"name":"IPMI"},{"name":"SSH"},{"name":"Telnet"},{"name":"NETCONF"},{"name":"SFTP"},{"name":"ODBC"},{"name":"ICMP"},{"name":"TCP"},{"name":"Prometheus"},{"name":"Modbus"},{"name":"MQTT"},{"name":"HTTP"},{"name":"HTTPS"},{"name":"VMware"},{"name":"vCenter"},{"name":"Veeam Backup and Replication"},{"name":"Veeam Backup Enterprise Manager"},{"name":"RabbitMQ"},{"name":"GCP"},{"name":"MSSQL"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"LV","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"cli":true,"mac":true,"web":true,"linux":true,"windows":true}` |
| pricing | `{"type":"hybrid","plans":[{"free":true,"name":"Free Trial","summary":"Free 14-day trial with unlimited data ingestion","features":["Unlimited data ingestion","Unlimited RUM sessions","Unlimited synthetic checks","10 browser test runs","Unlimited users","Community support"],"components":[{"kind":"one_time","amount":0,"currency":"USD"}],"contactSales":false,"includedLimits":{"retention":"14 days","rum_sessions":"unlimited","browser_tests":"10","data_ingestion":"unlimited","synthetic_checks":"unlimited"}},{"free":false,"name":"Pay As You Go","summary":"$0.30/GB for logs/metrics/traces, $1 per 1K RUM sessions, $1 per 5K synthetic checks, $10 per 1K browser test runs","features":["Error detection and solving with OpsAI","Ingestion control and data pipeline management","SSO and security features","Dedicated Slack/MS Teams support channel","Logs aggregation and analysis","Infrastructure monitoring","Application performance monitoring","Synthetic testing","Browser testing","Real user monitoring","Live alerting","Custom dashboards","User-facing status page"],"components":[{"per":{"qty":1,"unit":"gb"},"kind":"metered","amount":0.3,"currency":"USD"},{"per":{"qty":1000,"unit":"rum_sessions"},"kind":"metered","amount":1,"currency":"USD"},{"per":{"qty":5000,"unit":"synthetic_checks"},"kind":"metered","amount":1,"currency":"USD"},{"per":{"qty":1000,"unit":"browser_test_runs"},"kind":"metered","amount":10,"currency":"USD"}],"contactSales":false,"includedLimits":{"retention":"30 days"}},{"free":false,"name":"Custom","summary":"Custom pricing with volume discounts and enterprise support","features":["All Pay As You Go features","Volume discounts","Multi-year contract options","Custom data retention policies","Bring Your Own Cloud (BYOC) deployment","24/7 premium support","Dedicated account team","OpsAI root cause analysis","Automatic issue detection and fix suggestions","Automatic PR generation"],"contactSales":true,"includedLimits":{"retention":"custom"}}],"summary":"From $0.30/GB for logs. Free 14-day trial available. Pay-as-you-go or custom enterprise plans.","currency":"USD","freeTier":true,"sourceUrl":"https://middleware.io/pricing/","retrievedAt":"2026-08-13T23:02:15.448Z","freeTrialDays":14,"startingPrice":{"amount":0.3,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"open_source","plans":[{"free":false,"name":"Silver","summary":"$325/month, billed annually","features":["Online support","1 support contact","8x5 support availability","1 day initial response time","Unlimited monitored devices and metrics"],"commitment":"annual","components":[{"kind":"fixed","amount":325,"period":"month","currency":"USD"}],"description":"Online support with business-hours availability and one primary support contact","contactSales":false},{"free":false,"name":"Gold","summary":"From $825/month, billed annually","features":["Phone and online support","2 support contacts","8x5 support availability","4 hour initial response time","Distributed monitoring","Online education","5 Zabbix Online Training Vouchers (Tier 1)","1 Zabbix Summit full ticket","Unlimited monitored devices and metrics"],"commitment":"annual","components":[{"kind":"fixed","amount":825,"period":"month","currency":"USD"}],"description":"Phone and online support during business hours with two support contacts, includes distributed monitoring and training","contactSales":false},{"free":false,"name":"Platinum","summary":"Custom pricing","features":["Phone and online support","3 support contacts","24x7 support availability","2 hour initial response time","Distributed monitoring","Remote troubleshooting","Performance tuning","Environment review","Upgrades by Zabbix team","40 hours remote consultancy","30 Zabbix Online Training Vouchers (Tier 1)","10 Tier 2 training vouchers","3 Zabbix Summit full tickets"],"commitment":"annual","description":"24/7 support with three contacts, includes performance tuning, environment review, and 40 hours of remote consultancy","contactSales":true},{"free":false,"name":"Enterprise","summary":"Custom pricing, enterprise-grade support","features":["Phone and online support","7 support contacts","24x7 support availability","1.5 hour initial response time","1 hour emergency response time","Assigned Customer Success Manager","Remote troubleshooting","Performance tuning","Environment review","Upgrades by Zabbix team","80 hours remote consultancy","100 Zabbix Online Training Vouchers (Tier 1)","30 Tier 2 training vouchers","High availability","Unlimited deployments","Multiple legal entities","Hands-on assistance"],"commitment":"annual","description":"24/7 premium support with seven contacts, assigned customer success manager, hands-on assistance, and 80 hours of consultancy","contactSales":true},{"free":false,"name":"Global","summary":"Custom pricing, premium global support","features":["Phone and online support","20 support contacts","24x7 support availability","1 hour initial response time","1 hour emergency response time","Assigned Customer Success Manager","Remote troubleshooting","Performance tuning","Environment review","Upgrades by Zabbix team","High availability","Unlimited deployments","Multiple legal entities","Hands-on assistance","Annual Q&A session with product owners"],"commitment":"annual","description":"Premium global support with twenty contacts and strategic assistance across unlimited deployments and multiple entities","contactSales":true}],"summary":"Free open-source software with optional subscriptions from $325/month (Silver). All subscriptions include support SLAs and 5 years of security fixes.","currency":"USD","freeTier":true,"sourceUrl":"https://www.zabbix.com","retrievedAt":"2026-08-16T21:34:30.194Z","freeTrialDays":5,"startingPrice":{"amount":325,"period":"month","currency":"USD"},"billingPeriods":["year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | open_source |
| pricing.price_level | low | free |
| pricing.transparent | yes | yes |
| reliability.status_page | yes | - |
| security.gdpr | yes | yes |
| security.iso27001 | yes | - |
| security.soc2 | yes | - |

## Capabilities (Observability Tools)

| Capability | Middleware | Zabbix |
|---|:--:|:--:|
| **Signals** |  |  |
| Metrics | ✓ | ✓ |
| Log management | ✓ | ✓ |
| Distributed tracing | ✓ | - |
| Application performance monitoring | ✓ | - |
| Real-user monitoring | ✓ | - |
| **Response** |  |  |
| Alerting | ✓ | ✓ |
| On-call / incident management | - | - |
| **Insight** |  |  |
| Dashboards | ✓ | ✓ |
| **Standards** |  |  |
| OpenTelemetry-native | ✓ | - |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud + self-hosted |

*Source: Vioscale. Generated 2026-09-01T17:24:16.008Z. "-" = undocumented, not absent.*