# ManageEngine ServiceDesk Plus vs SolarWinds

**Leader by Vioscale score:** ManageEngine ServiceDesk Plus

| Attribute | ManageEngine ServiceDesk Plus | SolarWinds |
|---|---|---|
| **Vioscale score** | 52.6 (36% (low)) | 43.6 (54% (medium)) |
| deployment.options | `{"cloud":true,"hybrid":true,"on_prem":true,"self_hosted":true}` | `{"on_prem":true,"self_hosted":true}` |
| description.long | A comprehensive service management solution combining IT service management, asset management, and configuration databases with enterprise service capabilities for departments including HR, facilities, and finance. Includes embedded AI for workflow automation and intelligent service delivery. | A self-hosted help desk solution that manages IT tickets and automatically discovers, tracks, and organizes IT assets within your own infrastructure, with unlimited end users included. |
| features.capabilities | `{"hosting":"both","free_tier":false,"api_access":true,"cmdb_asset":true,"itil_certified":true,"aiops_automation":true,"change_management":true,"problem_management":true,"incident_management":true,"self_service_portal":true}` | `{"hosting":"self","free_tier":false,"cmdb_asset":true}` |
| integrations.count | 6 | 1 |
| integrations.list | `[{"name":"Active Directory"},{"name":"Microsoft 365"},{"name":"Exchange"},{"name":"Microsoft Teams"},{"name":"Google Workspace"},{"name":"AWS"}]` | `[{"name":"Zoho Desk"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"quote","sourceUrl":"https://www.manageengine.com/products/service-desk/","retrievedAt":"2026-08-01T15:18:54.758Z"}` | `{"type":"subscription","plans":[{"free":false,"name":"1-5 Technicians","summary":"$533/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":1,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":533,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"6-10 Technicians","summary":"$524/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":6,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":524,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"11-20 Technicians","summary":"$517/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":11,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":517,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"21-30 Technicians","summary":"$507/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":21,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":507,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"31-40 Technicians","summary":"$492/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":31,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":492,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"41-50 Technicians","summary":"$473/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":41,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":473,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"51-75 Technicians","summary":"$444/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":51,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":444,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"76-100 Technicians","summary":"$417/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":76,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":417,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"101-250 Technicians","summary":"$389/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":101,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":389,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"251-500 Technicians","summary":"$357/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":251,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":357,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"501+ Technicians","summary":"$320/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":501,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":320,"period":"year","currency":"USD"}],"contactSales":false}],"summary":"From $320/technician/year with automatic volume discounts. 14-day free trial.","currency":"USD","freeTier":false,"sourceUrl":"https://www.solarwinds.com/web-help-desk/pricing","retrievedAt":"2026-08-14T10:20:43.990Z","freeTrialDays":14,"startingPrice":{"amount":320,"period":"month","currency":"USD"},"billingPeriods":["year"]}` |
| pricing.free_tier | - | no |
| pricing.model | commercial | commercial |
| pricing.price_level | unknown | high |
| pricing.transparent | - | yes |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.iso27001 | yes | - |

## Capabilities (IT Management Software)

| Capability | ManageEngine ServiceDesk Plus | SolarWinds |
|---|:--:|:--:|
| **ITSM** |  |  |
| Incident management | ✓ | - |
| Change / release management | ✓ | - |
| Problem management | ✓ | - |
| CMDB / IT asset management | ✓ | ✓ |
| Self-service portal | ✓ | - |
| **On-call** |  |  |
| On-call scheduling / escalation | - | - |
| Alert routing | - | - |
| **RMM** |  |  |
| Remote monitoring & control | - | - |
| Patch management | - | - |
| **Automation** |  |  |
| AIOps / workflow automation | ✓ | - |
| ITIL-aligned / PinkVerify | ✓ | - |
| **Deployment** |  |  |
| Hosting | Cloud + self-hosted | Self-hosted only |
| **Platform** |  |  |
| Public API | ✓ | - |
| Free tier | ✗ | ✗ |

*Source: Vioscale. Generated 2026-09-01T16:57:53.137Z. "-" = undocumented, not absent.*