# ManageEngine ServiceDesk Plus vs NinjaOne

**Leader by Vioscale score:** NinjaOne

| Attribute | ManageEngine ServiceDesk Plus | NinjaOne |
|---|---|---|
| **Vioscale score** | 52.6 (36% (low)) | 57.6 (70% (medium)) |
| deployment.options | `{"cloud":true,"hybrid":true,"on_prem":true,"self_hosted":true}` | `{"cloud":true}` |
| description.long | A comprehensive service management solution combining IT service management, asset management, and configuration databases with enterprise service capabilities for departments including HR, facilities, and finance. Includes embedded AI for workflow automation and intelligent service delivery. | An integrated IT operations platform that consolidates endpoint management, patch automation, backup services, and remote access capabilities into a single console, enabling IT teams to manage devices and protect data without switching between multiple tools. |
| features.capabilities | `{"hosting":"both","free_tier":false,"api_access":true,"cmdb_asset":true,"itil_certified":true,"aiops_automation":true,"change_management":true,"problem_management":true,"incident_management":true,"self_service_portal":true}` | `{"hosting":"cloud","api_access":true,"cmdb_asset":true,"aiops_automation":true,"patch_management":true,"rmm_remote_control":true}` |
| integrations.count | 6 | 2 |
| integrations.list | `[{"name":"Active Directory"},{"name":"Microsoft 365"},{"name":"Exchange"},{"name":"Microsoft Teams"},{"name":"Google Workspace"},{"name":"AWS"}]` | `[{"name":"Microsoft 365"},{"name":"Google Workspace"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"ios":true,"mac":true,"web":true,"linux":true,"android":true,"windows":true}` |
| pricing | `{"type":"quote","sourceUrl":"https://www.manageengine.com/products/service-desk/","retrievedAt":"2026-08-01T15:18:54.758Z"}` | `{"type":"subscription","summary":"Free trial available; per-device, per-user, and storage-based pricing models","currency":"USD","freeTier":true,"sourceUrl":"https://www.ninjaone.com/blog/backup-pricing-guide/","retrievedAt":"2026-08-13T09:38:43.685Z","billingPeriods":["month","year"]}` |
| pricing.free_tier | - | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | unknown | low |
| pricing.transparent | - | no |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.iso27001 | yes | yes |
| security.pci | - | yes |
| security.soc2 | - | yes |

## Capabilities (IT Management Software)

| Capability | ManageEngine ServiceDesk Plus | NinjaOne |
|---|:--:|:--:|
| **ITSM** |  |  |
| Incident management | ✓ | - |
| Change / release management | ✓ | - |
| Problem management | ✓ | - |
| CMDB / IT asset management | ✓ | ✓ |
| Self-service portal | ✓ | - |
| **On-call** |  |  |
| On-call scheduling / escalation | - | - |
| Alert routing | - | - |
| **RMM** |  |  |
| Remote monitoring & control | - | ✓ |
| Patch management | - | ✓ |
| **Automation** |  |  |
| AIOps / workflow automation | ✓ | ✓ |
| ITIL-aligned / PinkVerify | ✓ | - |
| **Deployment** |  |  |
| Hosting | Cloud + self-hosted | Cloud only |
| **Platform** |  |  |
| Public API | ✓ | ✓ |
| Free tier | ✗ | - |

*Source: Vioscale. Generated 2026-09-01T17:00:15.826Z. "-" = undocumented, not absent.*