# MailerSend vs Twilio

**Leader by Vioscale score:** MailerSend

| Attribute | MailerSend | Twilio |
|---|---|---|
| **Vioscale score** | 69 (73% (medium)) | 57.7 (64% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A service for delivering transactional emails such as invoices, password resets, and notifications through multiple integration methods, emphasizing reliable inbox delivery and straightforward developer implementation. | A cloud platform that enables businesses to build and manage customer conversations across multiple channels (voice, SMS, email, RCS, WhatsApp) with AI orchestration and persistent context. Combines programmable APIs with conversation intelligence to connect humans and AI agents. |
| features.capabilities | `{"sms":true,"email":true,"two_way":true,"verify_otp":true,"global_coverage":"regional","deliverability_tools":true,"usage_pricing_transparent":true}` | `{"rcs":true,"sms":true,"chat":false,"email":true,"video":false,"voice":true,"two_way":true,"whatsapp":true,"verify_otp":false,"global_coverage":"global","deliverability_tools":true,"usage_pricing_transparent":false}` |
| integrations.count | 33 | - |
| integrations.list | `[{"name":"Zapier"},{"name":"Supabase"},{"name":"Firebase"},{"name":"Symfony"},{"name":"Slack"},{"name":"Laravel"},{"name":"Airbyte"},{"name":"Airtable"},{"name":"Anymail"},{"name":"ChatGPT"},{"name":"Claude"},{"name":"Courier"},{"name":"Cursor"},{"name":"Django"},{"name":"Google Cloud"},{"name":"Integrately"},{"name":"Knock"},{"name":"Magento"},{"name":"Mailster"},{"name":"Make"},{"name":"NocoDB"},{"name":"Novu"},{"name":"Pabbly Connect"},{"name":"Partnero"},{"name":"Pipedream"},{"name":"Rails"},{"name":"React Email"},{"name":"Relay.app"},{"name":"Tabular"},{"name":"VSCode"},{"name":"WHMCS"},{"name":"WooCommerce"},{"name":"WordPress"}]` | - |
| market.availability | `{"hqCountry":"US","primaryMarkets":["US","GB"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US","CA","GB"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"web":true}` | `{"cli":true,"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"hybrid","plans":[{"free":true,"name":"Free","summary":"Free","features":["500 emails/month","10 email verification credits","Email thread support","Drag-and-drop email editor"],"description":"For testing and occasional email sending","contactSales":false,"includedLimits":{"emails":"500/month","verification_credits":"10"}},{"free":false,"name":"Hobby","summary":"$5.60/month or $67.20/year","features":["Email and SMTP relay API","Bulk email sending","Sender identities","7 SDKs and OpenAPI","Email verification","DMARC monitoring (1 domain, 30-day trial)","3 custom email templates","User roles","Email support","Limited support via chat"],"components":[{"kind":"fixed","amount":5.6,"period":"month","currency":"USD"},{"per":{"qty":1000,"unit":"emails"},"kind":"metered","amount":1.5,"currency":"USD"}],"description":"For personal projects and side work","contactSales":false,"includedLimits":{"users":"5","emails":"5000/month","domains":"1","templates":"3","api_requests":"1000/day","data_retention":"1 day"}}],"addOns":[{"name":"Email Verification Credits"},{"name":"Domain Spaces","components":[{"kind":"one_time","amount":4,"currency":"USD"}]},{"name":"Phone Numbers","components":[{"kind":"one_time","amount":2,"currency":"USD"}]},{"name":"Data Retention Extension","components":[{"kind":"per_unit","unit":"month","amount":5,"period":"month","currency":"USD"}]},{"name":"DMARC Monitoring","components":[{"kind":"per_unit","unit":"domain","amount":2,"period":"month","currency":"USD"}]},{"name":"Dedicated IPs"}],"summary":"From $5.60/month. Free tier with 500 emails/month.","currency":"USD","freeTier":true,"sourceUrl":"https://www.mailersend.com/pricing-pt","retrievedAt":"2026-08-13T22:26:27.675Z","startingPrice":{"amount":1.5,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"usage","summary":"Pay-as-you-go pricing. Free tier available.","freeTier":true,"sourceUrl":"https://www.twilio.com/de-de/user-authentication-identity/pricing","retrievedAt":"2026-08-14T15:21:40.902Z"}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | low |
| pricing.transparent | yes | yes |
| reliability.sla_pct | 99.5 | - |
| reliability.status_page | yes | yes |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |
| security.hipaa | - | yes |
| security.iso27001 | yes | - |
| security.pci | yes | yes |

## Capabilities (Communication APIs)

| Capability | MailerSend | Twilio |
|---|:--:|:--:|
| **Channels** |  |  |
| SMS | ✓ | ✓ |
| Voice | - | ✓ |
| WhatsApp | - | ✓ |
| RCS | - | ✓ |
| Transactional email | ✓ | ✓ |
| Video / real-time | - | ✗ |
| In-app chat | - | ✗ |
| Verify / OTP / 2FA | ✓ | ✗ |
| **Messaging** |  |  |
| Two-way messaging | ✓ | ✓ |
| **Reach** |  |  |
| Geographic coverage | Regional | Global |
| **Delivery** |  |  |
| Email deliverability tools | ✓ | ✓ |
| **Commercial** |  |  |
| Published per-unit pricing | ✓ | ✗ |

*Source: Vioscale. Generated 2026-09-01T15:17:54.365Z. "-" = undocumented, not absent.*