# Lumigo vs Tideways

**Leader by Vioscale score:** Lumigo

| Attribute | Lumigo | Tideways |
|---|---|---|
| **Vioscale score** | 53 (73% (medium)) | 47 (72% (medium)) |
| deployment.options | `{"cloud":true,"self_hosted":true}` | `{"cloud":true}` |
| description.long | Lumigo is an AI-powered observability platform providing root cause analysis, distributed tracing, and log management for microservice environments across AWS, Kubernetes, and OpenTelemetry. | PHP application performance monitoring, profiling, and error tracking. Tideways shows where performance breaks down in production in real time. |
| features.capabilities | `{"hosting":"both","service_map":true,"otel_support":"native","error_analytics":true,"anomaly_detection":true,"distributed_tracing":true,"auto_instrumentation":true}` | `{"rum":true,"hosting":"cloud","languages":"PHP","db_monitoring":true,"code_profiling":true,"error_analytics":true,"distributed_tracing":true,"auto_instrumentation":true}` |
| integrations.count | 5 | 7 |
| integrations.list | `[{"name":"Kubernetes"},{"name":"AWS"},{"name":"OpenTelemetry"},{"name":"Serverless Framework"},{"name":"CircleCI"}]` | `[{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"PagerDuty"},{"name":"OpsGenie"},{"name":"Splunk On-Call"}]` |
| platform.support | `{"web":true}` | `{"cli":true,"mac":true,"web":true,"linux":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Basic","summary":"Free","features":["150k Traces/mo","14 Day Trace Retention","5GB/mo Logs","3 Days Log Retention","5GB/mo Metrics","3 Days Retention","Copilot Basic","Documentation"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"logs":"5GB/mo","traces":"150k/mo","metrics":"5GB/mo","log_retention":"3 days","trace_retention":"14 days","metrics_retention":"3 days"}},{"free":false,"name":"Standard","summary":"$99/mo annual, $119/mo monthly","features":["1M Traces/mo","14 Day Trace Retention","40GB/mo Logs","7 Days Log Retention","40GB/mo Metrics","7 Days Retention","Copilot","Basic Support","Email Support"],"components":[{"kind":"fixed","amount":119,"period":"month","currency":"USD"}],"description":"Great for small businesses","contactSales":false,"includedLimits":{"logs":"40GB/mo","traces":"1M/mo","metrics":"40GB/mo","log_retention":"7 days","trace_retention":"14 days","metrics_retention":"7 days"}},{"free":false,"name":"Plus","summary":"$299/mo annual, $359/mo monthly","features":["5M Traces/mo","14 Day Trace Retention","100GB/mo Logs","30 Days Log Retention","100GB/mo Metrics","30 Days Retention","Copilot","Basic Support","Email Support"],"components":[{"kind":"fixed","amount":359,"period":"month","currency":"USD"}],"description":"For multiple teams","contactSales":false,"includedLimits":{"logs":"100GB/mo","traces":"5M/mo","metrics":"100GB/mo","log_retention":"30 days","trace_retention":"14 days","metrics_retention":"30 days"}},{"free":false,"name":"Custom","summary":"Contact for pricing","features":["Custom Traces","Custom Trace Retention","Custom Log Volume","Custom Log Retention","Custom Metrics","Advanced AI RCA","AI insights","AI issue triage","Copilot in Slack & Teams","Custom seats","Chat & Email Support","Private Slack Channel","Success Manager","Professional Services"],"description":"Designed for enterprise","contactSales":true}],"summary":"From $99/mo (annual). Free tier with 150k traces/mo. 14-day free trial.","currency":"USD","freeTier":true,"sourceUrl":"https://lumigo.io","retrievedAt":"2026-08-03T13:22:21.885Z","freeTrialDays":14,"startingPrice":{"amount":119,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Team","summary":"29€/month billed annually","features":["Profiler, Monitoring, Error Tracking","Unlimited projects, services, transactions, users","Basic Alerting","Integrations: E-Mail, Slack, Microsoft Teams"],"commitment":"annual","components":[{"kind":"fixed","amount":29,"period":"month","currency":"EUR"}],"description":"Basic profiling and monitoring","contactSales":false,"includedLimits":{"lookback_days":"5","trace_triggers":"100","historical_data":"6 weeks","spans_per_trace":"500","traces_per_minute":"1","requests_per_month":"250K"}},{"free":false,"name":"Business","summary":"89€/month billed annually","features":["All Team features","Distributed Profiling","Traces in History","Advanced Tracepoint Triggers","Advanced Alerting","Integrations: PagerDuty, OpsGenie, Splunk On-Call, Webhooks"],"commitment":"annual","components":[{"kind":"fixed","amount":89,"period":"month","currency":"EUR"}],"description":"Advanced profiling, distributed tracing, and alerting","contactSales":false,"includedLimits":{"lookback_days":"30","trace_triggers":"5000","historical_data":"15 months","spans_per_trace":"1500","traces_per_minute":"5","requests_per_month":"250K"}},{"free":false,"name":"Enterprise","summary":"Contact for pricing","features":["Unlimited historical data","Technical Account Manager","Priority Support","SSO with Azure Active Directory","Wire Transfer, AWS Marketplace, custom payment terms"],"description":"Custom deployment for high request volumes","contactSales":true,"includedLimits":{"historical_data":"Unlimited","requests_per_month":">1 billion"}}],"addOns":[{"name":"Premium Onboarding Workshop","components":[{"kind":"one_time","amount":249,"currency":"EUR"}]}],"summary":"From 29€/month. 14-day free trial.","currency":"EUR","freeTier":false,"sourceUrl":"https://tideways.com","retrievedAt":"2026-08-03T13:12:26.312Z","freeTrialDays":14,"startingPrice":{"amount":29,"period":"month","currency":"EUR"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | low | mid |
| pricing.transparent | no | yes |
| reliability.status_page | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.pci | - | yes |
| security.soc2 | yes | - |

## Capabilities (APM Tools)

| Capability | Lumigo | Tideways |
|---|:--:|:--:|
| **Instrumentation** |  |  |
| Auto-instrumentation | ✓ | ✓ |
| Distributed tracing | ✓ | ✓ |
| **Insight** |  |  |
| Service map | ✓ | - |
| Code / continuous profiling | - | ✓ |
| Database monitoring | - | ✓ |
| Error analytics | ✓ | ✓ |
| Real-user monitoring | - | ✓ |
| SLO / error-budget tracking | - | - |
| **Intelligence** |  |  |
| Anomaly / root-cause AI | ✓ | - |
| **Standards** |  |  |
| OpenTelemetry support | OTel-native | - |
| **Core** |  |  |
| Language agents | - | PHP |
| **Deployment** |  |  |
| Hosting | Cloud + self-hosted | Cloud only |

*Source: Vioscale. Generated 2026-09-01T15:13:43.431Z. "-" = undocumented, not absent.*