# Lumigo vs New Relic

**Leader by Vioscale score:** Lumigo

| Attribute | Lumigo | New Relic |
|---|---|---|
| **Vioscale score** | 53 (73% (medium)) | 47.5 (61% (medium)) |
| deployment.options | `{"cloud":true,"self_hosted":true}` | `{"cloud":true,"self_hosted":true}` |
| description.long | Lumigo is an AI-powered observability platform providing root cause analysis, distributed tracing, and log management for microservice environments across AWS, Kubernetes, and OpenTelemetry. | End-to-end application performance monitoring and full-stack observability platform with automatic instrumentation, distributed tracing, and intelligent recommendations. |
| features.capabilities | `{"hosting":"both","service_map":true,"otel_support":"native","error_analytics":true,"anomaly_detection":true,"distributed_tracing":true,"auto_instrumentation":true}` | `{"languages":"Node.js, Ruby, Go, iOS"}` |
| integrations.count | 5 | 4 |
| integrations.list | `[{"name":"Kubernetes"},{"name":"AWS"},{"name":"OpenTelemetry"},{"name":"Serverless Framework"},{"name":"CircleCI"}]` | `[{"name":"Kubernetes"},{"name":"AWS ECS"},{"name":"Microsoft Azure"},{"name":"Docker"}]` |
| market.availability | - | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"cli":true,"ios":true,"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Basic","summary":"Free","features":["150k Traces/mo","14 Day Trace Retention","5GB/mo Logs","3 Days Log Retention","5GB/mo Metrics","3 Days Retention","Copilot Basic","Documentation"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"logs":"5GB/mo","traces":"150k/mo","metrics":"5GB/mo","log_retention":"3 days","trace_retention":"14 days","metrics_retention":"3 days"}},{"free":false,"name":"Standard","summary":"$99/mo annual, $119/mo monthly","features":["1M Traces/mo","14 Day Trace Retention","40GB/mo Logs","7 Days Log Retention","40GB/mo Metrics","7 Days Retention","Copilot","Basic Support","Email Support"],"components":[{"kind":"fixed","amount":119,"period":"month","currency":"USD"}],"description":"Great for small businesses","contactSales":false,"includedLimits":{"logs":"40GB/mo","traces":"1M/mo","metrics":"40GB/mo","log_retention":"7 days","trace_retention":"14 days","metrics_retention":"7 days"}},{"free":false,"name":"Plus","summary":"$299/mo annual, $359/mo monthly","features":["5M Traces/mo","14 Day Trace Retention","100GB/mo Logs","30 Days Log Retention","100GB/mo Metrics","30 Days Retention","Copilot","Basic Support","Email Support"],"components":[{"kind":"fixed","amount":359,"period":"month","currency":"USD"}],"description":"For multiple teams","contactSales":false,"includedLimits":{"logs":"100GB/mo","traces":"5M/mo","metrics":"100GB/mo","log_retention":"30 days","trace_retention":"14 days","metrics_retention":"30 days"}},{"free":false,"name":"Custom","summary":"Contact for pricing","features":["Custom Traces","Custom Trace Retention","Custom Log Volume","Custom Log Retention","Custom Metrics","Advanced AI RCA","AI insights","AI issue triage","Copilot in Slack & Teams","Custom seats","Chat & Email Support","Private Slack Channel","Success Manager","Professional Services"],"description":"Designed for enterprise","contactSales":true}],"summary":"From $99/mo (annual). Free tier with 150k traces/mo. 14-day free trial.","currency":"USD","freeTier":true,"sourceUrl":"https://lumigo.io","retrievedAt":"2026-08-03T13:22:21.885Z","freeTrialDays":14,"startingPrice":{"amount":119,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"usage","plans":[{"free":true,"name":"Free","summary":"Free tier with 100 GB/month, 1 full platform user, unlimited basic users","features":["Access to 50+ capabilities","Automatic logs obfuscation","No credit card required"],"minSeats":1,"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Perpetual free tier with 100 GB/month of data ingest","contactSales":false,"includedLimits":{"basic_users":"Unlimited","data_ingest":"100 GB/month","full_platform_users":"1"}},{"free":false,"name":"Standard","summary":"$10 first full platform user, $99 per additional (max 5), $49/core user, $0.40/GB data beyond 100 GB","features":["Ticketed support","2 business days support response SLA","SAML single sign-on","Unlimited basic users"],"minSeats":5,"components":[{"per":{"qty":1,"unit":"GB"},"kind":"metered","amount":0.4,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"core user","amount":49,"period":"month","currency":"USD"},{"kind":"fixed","amount":10,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"additional full platform user","amount":99,"period":"month","currency":"USD"}],"description":"For small teams looking to get started with observability","contactSales":false,"includedLimits":{"data_ingest":"100 GB/month free","full_platform_users":"5"}},{"free":false,"name":"Pro","summary":"$349/user/year or $418.80/user/month, $49/core user, $0.40/GB data","features":["Unlimited full platform users","2-hour critical initial support response SLA","Data Plus eligibility","Extended data retention","Advanced admin capabilities"],"components":[{"per":{"qty":1,"unit":"GB"},"kind":"metered","amount":0.4,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"full platform user","amount":349,"period":"year","currency":"USD"},{"kind":"per_unit","unit":"full platform user","amount":418.8,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"core user","amount":49,"period":"month","currency":"USD"}],"description":"For teams with more than five engineers and complex workloads","contactSales":false,"includedLimits":{"data_ingest":"100 GB/month free","full_platform_users":"None"}},{"free":false,"name":"Enterprise","summary":"Custom pricing, contact sales","features":["Everything in Pro","FedRAMP Moderate and HIPAA eligibility","Priority ticket routing","1-hour critical initial support response SLA","24/7 dedicated support","Data Plus & advanced security"],"description":"For at-scale organizations with advanced security and support needs","contactSales":true,"includedLimits":{"full_platform_users":"None"}}],"addOns":[{"name":"Data Plus","components":[{"per":{"qty":1,"unit":"GB"},"kind":"metered","amount":0.6,"period":"month","currency":"USD"}]},{"name":"Advanced Compute"}],"summary":"From free tier with 100 GB/month. Metered data at $0.40/GB ingest. Core users $49/month, full platform users $349-$418.80/month.","currency":"USD","freeTier":true,"sourceUrl":"https://newrelic.com/platform/application-monitoring","retrievedAt":"2026-08-05T14:10:25.231Z","startingPrice":{"amount":0.4,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | low |
| pricing.transparent | no | yes |
| reliability.status_page | yes | yes |
| security.disclosure_policy | - | yes |
| security.fedramp | - | yes |
| security.gdpr | yes | - |
| security.hipaa | yes | yes |
| security.soc2 | yes | - |

## Capabilities (APM Tools)

| Capability | Lumigo | New Relic |
|---|:--:|:--:|
| **Instrumentation** |  |  |
| Auto-instrumentation | ✓ | - |
| Distributed tracing | ✓ | - |
| **Insight** |  |  |
| Service map | ✓ | - |
| Code / continuous profiling | - | - |
| Database monitoring | - | - |
| Error analytics | ✓ | - |
| Real-user monitoring | - | - |
| SLO / error-budget tracking | - | - |
| **Intelligence** |  |  |
| Anomaly / root-cause AI | ✓ | - |
| **Standards** |  |  |
| OpenTelemetry support | OTel-native | - |
| **Core** |  |  |
| Language agents | - | Node.js, Ruby, Go, iOS |
| **Deployment** |  |  |
| Hosting | Cloud + self-hosted | - |

*Source: Vioscale. Generated 2026-09-01T16:47:11.775Z. "-" = undocumented, not absent.*