# Luma Health vs Updox

| Attribute | Luma Health | Updox |
|---|---|---|
| **Vioscale score** | 64.9 (37% (low)) | 60.6 (42% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-based system using artificial intelligence to streamline patient intake, communication, scheduling, and follow-up while integrating with healthcare IT infrastructure to reduce administrative burden and improve patient experience. | Updox provides healthcare providers with tools to manage patient communications, conduct telehealth visits, share documents securely, coordinate appointments, and process payments while maintaining HIPAA compliance and integrating with major EHR systems. |
| features.capabilities | `{"iso_27001":true,"soc2_type_ii":true,"pricing_model":"enterprise_quote","deployment_model":"cloud_web_app","hl7_fhir_bi_directional_ehr_sync":true,"secure_two_way_sms_text_messaging":true,"hipaa_baas_business_associate_agreement":true,"automated_sms_email_appointment_reminders":true,"digital_pre_visit_intake_forms_and_consents":true,"targeted_patient_health_campaign_broadcasts":true,"automated_post_visit_satisfaction_surveys_nps":true,"patient_statement_generation_and_portal_payments":true}` | `{"soc2_type_ii":true,"pricing_model":"enterprise_quote","deployment_model":"cloud_web_app","secure_two_way_sms_text_messaging":true,"digital_pre_visit_intake_forms_and_consents":true,"targeted_patient_health_campaign_broadcasts":true}` |
| integrations.count | 5 | 90 |
| integrations.list | `[{"name":"NextGen Healthcare"},{"name":"Greenway Health"},{"name":"Nextech"},{"name":"Oracle Health"},{"name":"Tonic"}]` | - |
| market.availability | `{"primaryMarkets":["US","GB","CA"],"availabilityScope":"regional","availableCountries":["US","GB","CA"],"notAvailableCountries":[]}` | - |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | - | `{"type":"usage","plans":[{"free":false,"name":"Standard","features":["Fax","Telehealth","Patient reminders","Text messaging","Broadcast messaging"],"description":"For small to mid-sized practices","contactSales":true,"includedLimits":{"fax_pages":"1,000/month","text_messages":"500/month","broadcast_messages":"500/month","telehealth_sessions":"75/month","appointment_reminders":"500/month"}},{"free":false,"name":"Enterprise","features":["Fax","Telehealth","Patient reminders","Text messaging","Broadcast messaging"],"description":"For large practices, hospitals, and health systems","contactSales":true,"includedLimits":{"fax_pages":"10,000/month","text_messages":"5,000/month","broadcast_messages":"5,000/month","telehealth_sessions":"500/month","appointment_reminders":"2,500/month"}}],"freeTier":false,"sourceUrl":"https://www.updox.com/pricing/","retrievedAt":"2026-08-21T16:47:14.992Z"}` |
| pricing.free_tier | - | no |
| pricing.model | commercial | quote |
| pricing.price_level | - | unknown |
| pricing.transparent | - | yes |
| reliability.status_page | yes | - |
| security.gdpr | yes | - |
| security.hipaa | yes | yes |
| security.iso27001 | yes | - |
| security.pci | - | yes |
| security.soc2 | yes | yes |

## Capabilities (Patient Engagement)

| Capability | Luma Health | Updox |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Cloud web app | Cloud web app |
| Digital pre visit intake forms and consents | ✓ | ✓ |
| Secure two way SMS text messaging | ✓ | ✓ |
| HL7 FHIR BI directional EHR sync | ✓ | - |
| Automated post visit satisfaction surveys nps | ✓ | - |
| Targeted patient health campaign broadcasts | ✓ | ✓ |
| Automated SMS email appointment reminders | ✓ | - |
| Secure PDF medical document sharing | - | - |
| Patient statement generation and portal payments | ✓ | - |
| HIPAA baas business associate agreement | ✓ | - |
| SOC2 type ii | ✓ | ✓ |
| ISO 27001 | ✓ | - |
| Pricing model | Enterprise quote | Enterprise quote |

*Source: Vioscale. Generated 2026-09-01T17:29:03.496Z. "-" = undocumented, not absent.*