# Luma Health vs Relatient

**Leader by Vioscale score:** Luma Health

| Attribute | Luma Health | Relatient |
|---|---|---|
| **Vioscale score** | 64.9 (37% (low)) | 50.7 (21% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-based system using artificial intelligence to streamline patient intake, communication, scheduling, and follow-up while integrating with healthcare IT infrastructure to reduce administrative burden and improve patient experience. | Relatient provides a unified platform that automates appointment scheduling, patient communication, and access workflows across call centers and digital channels, integrating with EHR systems to reduce administrative burden. |
| features.capabilities | `{"iso_27001":true,"soc2_type_ii":true,"pricing_model":"enterprise_quote","deployment_model":"cloud_web_app","hl7_fhir_bi_directional_ehr_sync":true,"secure_two_way_sms_text_messaging":true,"hipaa_baas_business_associate_agreement":true,"automated_sms_email_appointment_reminders":true,"digital_pre_visit_intake_forms_and_consents":true,"targeted_patient_health_campaign_broadcasts":true,"automated_post_visit_satisfaction_surveys_nps":true,"patient_statement_generation_and_portal_payments":true}` | `{"soc2_type_ii":true,"deployment_model":"cloud_web_app","hl7_fhir_bi_directional_ehr_sync":true,"secure_two_way_sms_text_messaging":true,"automated_sms_email_appointment_reminders":true,"digital_pre_visit_intake_forms_and_consents":true,"targeted_patient_health_campaign_broadcasts":true,"patient_statement_generation_and_portal_payments":true}` |
| integrations.count | 5 | 1 |
| integrations.list | `[{"name":"NextGen Healthcare"},{"name":"Greenway Health"},{"name":"Nextech"},{"name":"Oracle Health"},{"name":"Tonic"}]` | `[{"name":"athenahealth"}]` |
| market.availability | `{"primaryMarkets":["US","GB","CA"],"availabilityScope":"regional","availableCountries":["US","GB","CA"],"notAvailableCountries":[]}` | - |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing.model | commercial | - |
| reliability.status_page | yes | - |
| security.gdpr | yes | - |
| security.hipaa | yes | yes |
| security.iso27001 | yes | - |
| security.soc2 | yes | yes |

## Capabilities (Patient Engagement)

| Capability | Luma Health | Relatient |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Cloud web app | Cloud web app |
| Digital pre visit intake forms and consents | ✓ | ✓ |
| Secure two way SMS text messaging | ✓ | ✓ |
| HL7 FHIR BI directional EHR sync | ✓ | ✓ |
| Automated post visit satisfaction surveys nps | ✓ | - |
| Targeted patient health campaign broadcasts | ✓ | ✓ |
| Automated SMS email appointment reminders | ✓ | ✓ |
| Secure PDF medical document sharing | - | - |
| Patient statement generation and portal payments | ✓ | ✓ |
| HIPAA baas business associate agreement | ✓ | - |
| SOC2 type ii | ✓ | ✓ |
| ISO 27001 | ✓ | - |
| Pricing model | Enterprise quote | - |

*Source: Vioscale. Generated 2026-09-01T16:52:26.156Z. "-" = undocumented, not absent.*