# Luma Health vs Mend

**Leader by Vioscale score:** Luma Health

| Attribute | Luma Health | Mend |
|---|---|---|
| **Vioscale score** | 64.9 (37% (low)) | 59.9 (75% (high)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-based system using artificial intelligence to streamline patient intake, communication, scheduling, and follow-up while integrating with healthcare IT infrastructure to reduce administrative burden and improve patient experience. | Unified security platform combining static code analysis and open source component scanning to automatically identify, prioritize, and remediate vulnerabilities in custom code and dependencies, with integrated compliance governance and fix automation. |
| features.capabilities | `{"iso_27001":true,"soc2_type_ii":true,"pricing_model":"enterprise_quote","deployment_model":"cloud_web_app","hl7_fhir_bi_directional_ehr_sync":true,"secure_two_way_sms_text_messaging":true,"hipaa_baas_business_associate_agreement":true,"automated_sms_email_appointment_reminders":true,"digital_pre_visit_intake_forms_and_consents":true,"targeted_patient_health_campaign_broadcasts":true,"automated_post_visit_satisfaction_surveys_nps":true,"patient_statement_generation_and_portal_payments":true}` | `{"sca":true,"dast":true,"sast":true,"sbom":true,"hosting":"both","ci_native":true,"ide_plugin":false,"auto_fix_pr":true,"open_source":true,"iac_scanning":false,"reachability":true,"pricing_model":"enterprise_quote","secret_scanning":false,"deployment_model":"cloud_web_app","container_scanning":false,"license_compliance":true}` |
| integrations.count | 5 | 4 |
| integrations.list | `[{"name":"NextGen Healthcare"},{"name":"Greenway Health"},{"name":"Nextech"},{"name":"Oracle Health"},{"name":"Tonic"}]` | `[{"name":"GitHub"},{"name":"Azure DevOps"},{"name":"GitHub Marketplace"},{"name":"Bitbucket Cloud"},{"name":"Jenkins"},{"name":"Atlassian Bamboo"}]` |
| market.availability | `{"primaryMarkets":["US","GB","CA"],"availabilityScope":"regional","availableCountries":["US","GB","CA"],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"cli":true,"web":true}` |
| pricing | - | `{"type":"enterprise_quote","plans":[{"free":false,"name":"Teams","contactSales":false},{"free":false,"name":"Enterprise","contactSales":true},{"free":true,"name":"Renovate Cloud OSS","description":"Free tier for open source projects and maintainers","contactSales":false}],"summary":"Teams and Enterprise editions; free tier for open source. Contact sales for pricing.","currency":"USD","freeTier":true,"sourceUrl":"https://www.mend.io","retrievedAt":"2026-08-24T22:41:27.445Z"}` |
| pricing.free_tier | - | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | - | low |
| pricing.transparent | - | no |
| reliability.status_page | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.iso27001 | yes | yes |
| security.soc2 | yes | yes |

## Capabilities (Patient Engagement)

| Capability | Luma Health | Mend |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Cloud web app | Cloud web app |
| Digital pre visit intake forms and consents | ✓ | - |
| Secure two way SMS text messaging | ✓ | - |
| HL7 FHIR BI directional EHR sync | ✓ | - |
| Automated post visit satisfaction surveys nps | ✓ | - |
| Targeted patient health campaign broadcasts | ✓ | - |
| Automated SMS email appointment reminders | ✓ | - |
| Secure PDF medical document sharing | - | - |
| Patient statement generation and portal payments | ✓ | - |
| HIPAA baas business associate agreement | ✓ | - |
| SOC2 type ii | ✓ | - |
| ISO 27001 | ✓ | - |
| Pricing model | Enterprise quote | Enterprise quote |

*Source: Vioscale. Generated 2026-09-01T17:23:05.936Z. "-" = undocumented, not absent.*