# Loop Returns vs Returnista

**Leader by Vioscale score:** Loop Returns

| Attribute | Loop Returns | Returnista |
|---|---|---|
| **Vioscale score** | 73.7 (37% (low)) | 54.3 (29% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Cloud-based platform that automates and optimizes the entire post-purchase experience for online retailers, providing tools for processing returns and exchanges, tracking shipments, preventing fraud, and enabling customer self-service order modifications to reduce operational costs and increase customer loyalty. | A cloud-based returns management system that automates refunds and exchanges, offers store credit options, provides return insights, integrates with e-commerce platforms and logistics carriers, and supports custom return policies and warranty handling. |
| features.capabilities | `{"pricing_model":"flat_monthly_saas","deployment_model":"enterprise_reverse_logistics","branded_self_serve_rma_portal":true,"fraud_prevention_wardrobing_blocklists":true,"3pl_wms_advance_shipping_notice_asn_sync":true,"qr_code_printerless_drop_off_network_sync":true,"automated_carrier_shipping_label_generation":true,"dynamic_policy_rules_final_sale_time_windows":true,"instant_exchange_and_bonus_store_credit_upsell":true,"sustainability_keep_the_item_logic_for_low_value":true}` | `{"pricing_model":"flat_monthly_saas","deployment_model":"cloud_saas_plugin","branded_self_serve_rma_portal":true,"3pl_wms_advance_shipping_notice_asn_sync":true,"dynamic_policy_rules_final_sale_time_windows":true,"instant_exchange_and_bonus_store_credit_upsell":true,"sustainability_keep_the_item_logic_for_low_value":true}` |
| integrations.count | 120 | 6 |
| integrations.list | `[{"name":"Gorgias"},{"name":"Shopify"},{"name":"Happy Returns"}]` | `[{"name":"Shopify"},{"name":"ACA"},{"name":"DPD"},{"name":"PostNord"},{"name":"DHL"},{"name":"Bpost"}]` |
| market.availability | `{"primaryMarkets":["US","GB","AU"],"availabilityScope":"global","availableCountries":["US","CA","GB","AU","NZ"],"notAvailableCountries":[]}` | `{"hqCountry":"NL","primaryMarkets":["NL","EU"],"availabilityScope":"regional","availableCountries":["NL","EU"],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free","features":["Returns software","US & Canada domestic return labels","Return Bars"],"commitment":"monthly","components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Free returns management software with return labels and Return Bars","contactSales":false},{"free":false,"name":"Essential","summary":"$155/month","features":["Unlimited destinations","Automated return policies","Carrier rate shopping","Workflows","Store credit","Refund","Gift receipts","Variant exchanges","Negotiated rates","Shipping label customizations","Insights","Fraud prevention","Integrations","Dynamic fees","Custom URL","Printerless Returns","Test Environment","Advanced exchanges","Keep Item","Cross Border Returns","Loop Point of Sale (POS)","Shop Later","Returns and exchanges tracking","Dedicated onboarding","Dedicated support team","Help Center knowledge base","Performance review meetings"],"commitment":"monthly","components":[{"kind":"fixed","amount":155,"period":"month","currency":"USD"}],"description":"Core returns operations with unlimited destinations and automated policies","contactSales":false,"includedLimits":{"destinations":"unlimited"}},{"free":false,"name":"Advanced","summary":"$340/month","features":["All Essential features","Instant Exchange","Bonus Credit","Advanced fraud prevention","Merchant Success Manager (for 20,000+ annual order volume)"],"commitment":"monthly","components":[{"kind":"fixed","amount":340,"period":"month","currency":"USD"}],"description":"Advanced capabilities for revenue generation through instant exchanges and fraud prevention","contactSales":false,"includedLimits":{"destinations":"unlimited"}}],"summary":"Free plan available. Subscription plans starting at $155/month","currency":"USD","freeTier":true,"sourceUrl":"https://www.loopreturns.com/pricing/","retrievedAt":"2026-08-24T10:27:21.154Z","startingPrice":{"amount":155,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Essential Pack","summary":"€179/month","features":["Integration with eCom platform","Offer exchanges and store credit","Return data insights"],"commitment":"monthly","components":[{"kind":"fixed","amount":179,"period":"month","currency":"EUR"}],"description":"Basic return automation with platform integrations, customer exchanges, and return data insights","contactSales":false},{"free":false,"name":"Essential Pack","summary":"€149/month when billed annually (€1,788/year)","features":["Integration with eCom platform","Offer exchanges and store credit","Return data insights"],"commitment":"annual","components":[{"kind":"fixed","amount":149,"period":"month","currency":"EUR"}],"description":"Basic return automation with platform integrations, customer exchanges, and return data insights","contactSales":false},{"free":false,"name":"Professional Pack","summary":"€279/month","features":["Everything in Essential Pack","Use own logistics carrier contracts","Dedicated customer success support"],"commitment":"monthly","components":[{"kind":"fixed","amount":279,"period":"month","currency":"EUR"}],"description":"Advanced returns handling with custom carrier logistics and dedicated support","contactSales":false},{"free":false,"name":"Professional Pack","summary":"€233/month when billed annually (€2,796/year)","features":["Everything in Essential Pack","Use own logistics carrier contracts","Dedicated customer success support"],"commitment":"annual","components":[{"kind":"fixed","amount":233,"period":"month","currency":"EUR"}],"description":"Advanced returns handling with custom carrier logistics and dedicated support","contactSales":false},{"free":false,"name":"Enterprise","features":["Everything in Professional Pack","Connect custom eCom platforms","BI tool data integration"],"description":"Fully customized setup for complex integrations and tailored workflows","contactSales":true}],"addOns":[{"name":"Warranty flow","components":[{"kind":"fixed","amount":39,"period":"month","currency":"EUR"}]}],"summary":"From €149/month (annual billing) to €279/month (monthly billing). 2-month discount when billed annually.","currency":"EUR","freeTier":false,"sourceUrl":"https://www.returnista.nl/en/pricing","retrievedAt":"2026-08-24T21:13:11.975Z","startingPrice":{"amount":149,"period":"month","currency":"EUR"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | high | high |
| pricing.starting_price | `{"amount":155,"currency":"USD"}` | `{"amount":149,"currency":"EUR"}` |
| pricing.transparent | yes | yes |
| security.gdpr | yes | yes |

## Capabilities (Returns Management)

| Capability | Loop Returns | Returnista |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Enterprise reverse logistics | Cloud saas plugin |
| Branded self serve rma portal | ✓ | ✓ |
| Dynamic policy rules final sale time windows | ✓ | ✓ |
| Instant exchange and bonus store credit upsell | ✓ | ✓ |
| Qr code printerless drop off network sync | ✓ | - |
| Automated carrier shipping label generation | ✓ | - |
| Fraud prevention wardrobing blocklists | ✓ | - |
| Sustainability keep the item logic for low value | ✓ | ✓ |
| 3pl wms advance shipping notice asn sync | ✓ | ✓ |
| Liquidation and refurbishment channel routing | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | Flat monthly saas | Flat monthly saas |

*Source: Vioscale. Generated 2026-09-01T16:56:46.928Z. "-" = undocumented, not absent.*