# Loop Returns vs Redo

| Attribute | Loop Returns | Redo |
|---|---|---|
| **Vioscale score** | 73.7 (37% (low)) | 76.4 (29% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Cloud-based platform that automates and optimizes the entire post-purchase experience for online retailers, providing tools for processing returns and exchanges, tracking shipments, preventing fraud, and enabling customer self-service order modifications to reduce operational costs and increase customer loyalty. | Redo provides an all-in-one suite for ecommerce operations, including self-service returns and exchanges, order fulfillment automation with 3PL integration, and AI-powered support and sales agents. It consolidates multiple post-purchase workflows into a single platform designed for Shopify merchants. |
| features.capabilities | `{"pricing_model":"flat_monthly_saas","deployment_model":"enterprise_reverse_logistics","branded_self_serve_rma_portal":true,"fraud_prevention_wardrobing_blocklists":true,"3pl_wms_advance_shipping_notice_asn_sync":true,"qr_code_printerless_drop_off_network_sync":true,"automated_carrier_shipping_label_generation":true,"dynamic_policy_rules_final_sale_time_windows":true,"instant_exchange_and_bonus_store_credit_upsell":true,"sustainability_keep_the_item_logic_for_low_value":true}` | `{"deployment_model":"cloud_saas_plugin","branded_self_serve_rma_portal":true,"fraud_prevention_wardrobing_blocklists":true,"3pl_wms_advance_shipping_notice_asn_sync":true,"automated_carrier_shipping_label_generation":true,"dynamic_policy_rules_final_sale_time_windows":true,"instant_exchange_and_bonus_store_credit_upsell":true}` |
| integrations.count | 120 | 3 |
| integrations.list | `[{"name":"Gorgias"},{"name":"Shopify"},{"name":"Happy Returns"}]` | `[{"name":"Shopify"},{"name":"ShipMonk"},{"name":"ShipHero"}]` |
| market.availability | `{"primaryMarkets":["US","GB","AU"],"availabilityScope":"global","availableCountries":["US","CA","GB","AU","NZ"],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free","features":["Returns software","US & Canada domestic return labels","Return Bars"],"commitment":"monthly","components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Free returns management software with return labels and Return Bars","contactSales":false},{"free":false,"name":"Essential","summary":"$155/month","features":["Unlimited destinations","Automated return policies","Carrier rate shopping","Workflows","Store credit","Refund","Gift receipts","Variant exchanges","Negotiated rates","Shipping label customizations","Insights","Fraud prevention","Integrations","Dynamic fees","Custom URL","Printerless Returns","Test Environment","Advanced exchanges","Keep Item","Cross Border Returns","Loop Point of Sale (POS)","Shop Later","Returns and exchanges tracking","Dedicated onboarding","Dedicated support team","Help Center knowledge base","Performance review meetings"],"commitment":"monthly","components":[{"kind":"fixed","amount":155,"period":"month","currency":"USD"}],"description":"Core returns operations with unlimited destinations and automated policies","contactSales":false,"includedLimits":{"destinations":"unlimited"}},{"free":false,"name":"Advanced","summary":"$340/month","features":["All Essential features","Instant Exchange","Bonus Credit","Advanced fraud prevention","Merchant Success Manager (for 20,000+ annual order volume)"],"commitment":"monthly","components":[{"kind":"fixed","amount":340,"period":"month","currency":"USD"}],"description":"Advanced capabilities for revenue generation through instant exchanges and fraud prevention","contactSales":false,"includedLimits":{"destinations":"unlimited"}}],"summary":"Free plan available. Subscription plans starting at $155/month","currency":"USD","freeTier":true,"sourceUrl":"https://www.loopreturns.com/pricing/","retrievedAt":"2026-08-24T10:27:21.154Z","startingPrice":{"amount":155,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"usage","plans":[{"free":true,"name":"Returns","summary":"Free","features":["Free return portal","Real-time analytics","Return label coverage","Return-specific AI agents"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false},{"free":true,"name":"Claims","summary":"Free","features":["Free claim portal","Fraud detection","Revenue share options"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false},{"free":true,"name":"Warranties","summary":"Free","features":["Free registration form","Automated email capture for offline purchasers"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Checkout Optimization","summary":"$0.40 per order","features":["Detailed audience segmentation","Continuous A/B testing","Shipping offer optimization"],"components":[{"kind":"per_unit","unit":"order","amount":0.4,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"One-Click Upsell","summary":"$0.06 per order","features":["Smart product recommendations","Add to current order"],"components":[{"kind":"per_unit","unit":"order","amount":0.06,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Email","summary":"Starting at $2.00 per 1,000 sends","features":["AI email builder","Monthly AI personas","Interactive emails"],"components":[{"per":{"qty":1000,"unit":"sends"},"kind":"metered","amount":2,"currency":"USD"}],"contactSales":false},{"free":false,"name":"SMS","summary":"Starting at $0.016 per send","features":["SMS abandonment sends with custom triggers","AI SMS builder"],"components":[{"kind":"per_unit","unit":"send","amount":0.016,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Order Tracking","summary":"$0.08 per tracked order","features":["23 transactional triggers","Dedicated tracking landing page","Tracked return shipments"],"components":[{"kind":"per_unit","unit":"tracked order","amount":0.08,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Recover","summary":"10% of recovered revenue","features":["4-step recovery process","Live human conversations","Pay only for results"],"components":[{"of":"recovered revenue","kind":"percentage","rate":10}],"contactSales":false},{"free":false,"name":"Support","summary":"$0.20 per resolution","features":["Consolidated support channels","Unlimited AI co-pilot responses","Integrated with Redo systems"],"components":[{"kind":"per_unit","unit":"resolution","amount":0.2,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Support AI Agents","summary":"$0.85 per resolution","features":["AI auto-pilot responses","Support agent on product detail pages","Order/shipping edit capabilities","Upsell assistance"],"components":[{"kind":"per_unit","unit":"resolution","amount":0.85,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Returns AI Agents","summary":"Custom pricing","features":["AI exchange recommendations","Fraud detection","Enhanced exchanges","AI-reviewed returns"],"contactSales":true},{"free":false,"name":"Email AI Agents","summary":"Custom pricing","features":["AI personas and personalized campaign building","Monthly persona building","Template builder"],"contactSales":true},{"free":false,"name":"Reclaim","summary":"Custom pricing","features":["AI evidence generation","Unified chargeback management","Automated submission"],"contactSales":true}],"summary":"Free returns, claims, and warranty portals. Usage-based pricing starting at $0.016 per SMS send; AI agents from $0.20–$0.85 per resolution; custom pricing for advanced AI features.","currency":"USD","freeTier":true,"sourceUrl":"https://redo.com/pricing","retrievedAt":"2026-08-24T10:19:17.299Z","startingPrice":{"unit":"send","amount":0.016,"period":"month","currency":"USD"}}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | high | low |
| pricing.starting_price | `{"amount":155,"currency":"USD"}` | `{"amount":0.016,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| security.gdpr | yes | yes |

## Capabilities (Returns Management)

| Capability | Loop Returns | Redo |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Enterprise reverse logistics | Cloud saas plugin |
| Branded self serve rma portal | ✓ | ✓ |
| Dynamic policy rules final sale time windows | ✓ | ✓ |
| Instant exchange and bonus store credit upsell | ✓ | ✓ |
| Qr code printerless drop off network sync | ✓ | - |
| Automated carrier shipping label generation | ✓ | ✓ |
| Fraud prevention wardrobing blocklists | ✓ | ✓ |
| Sustainability keep the item logic for low value | ✓ | - |
| 3pl wms advance shipping notice asn sync | ✓ | ✓ |
| Liquidation and refurbishment channel routing | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | Flat monthly saas | - |

*Source: Vioscale. Generated 2026-09-01T16:28:34.205Z. "-" = undocumented, not absent.*