# Loom vs Whereby

**Leader by Vioscale score:** Whereby

| Attribute | Loom | Whereby |
|---|---|---|
| **Vioscale score** | 77.8 (54% (medium)) | 85.5 (72% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Loom is a screen and camera recording platform that lets users capture, edit, and share video messages with teams and customers. It provides AI-powered transcription, summaries, and video enhancement features to facilitate asynchronous collaboration across distributed organizations. | Whereby provides secure video calling with built-in compliance (HIPAA, GDPR, ISO 27001) for telehealth, education, and general business use. Available as a managed service for individuals/teams or as an embedded API for product builders. |
| features.capabilities | `{"hosting":"cloud","sso_scim":true,"free_tier":true,"messaging":true,"api_access":true,"screen_sharing":true,"compliance_controls":true,"guest_external_access":true,"recording_transcription":"recording_ai_notes"}` | `{"hosting":"cloud","free_tier":true,"messaging":true,"api_access":true,"whiteboard":true,"e2e_encryption":true,"screen_sharing":true,"video_meetings":true,"app_marketplace":false,"max_participants":"200","compliance_controls":true,"guest_external_access":true,"recording_transcription":"recording"}` |
| integrations.count | 16 | 7 |
| integrations.list | `[{"name":"Slack"},{"name":"Jira"},{"name":"Jira Service Desk"},{"name":"Confluence"},{"name":"GitHub"},{"name":"Gmail"},{"name":"Upwork"},{"name":"FigJam"},{"name":"Notion"},{"name":"Intercom"},{"name":"Zendesk"},{"name":"Dropbox"},{"name":"GitLab"},{"name":"Salesforce"},{"name":"WordPress"},{"name":"Google Workspace"}]` | `[{"name":"Google Calendar"},{"name":"Microsoft Outlook"},{"name":"Google Docs"},{"name":"Trello"},{"name":"YouTube"},{"name":"Slack"},{"name":"Chrome"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"NO","primaryMarkets":["EU","US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"mac":true,"web":true,"android":true,"windows":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Starter","summary":"Free. 25 videos, 5 min recordings, up to 50 members","features":["25 videos per person","5 minute screen recordings","Unlimited meeting length","Transcriptions in 50+ languages","Comments and emoji reactions","Video quality up to 720p","Screen & cam bubble recording","System audio","Virtual backgrounds","Background noise suppression","Video transcriptions","Closed captions","Video privacy controls"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"members":"up to 50","recording_length":"5 min per video","videos_per_person":"25"}},{"free":false,"name":"Business","summary":"$18/user/month. Unlimited videos, 4K recording, basic editing","features":["Unlimited videos and recording time","Remove Loom branding","Upload and download videos","High-def up to 4K video","Basic waveform editing","Trim and stitch videos","Custom video thumbnail","Embed links in video","Password protected videos","Default privacy setting for workspace","Engagement insights","Exportable engagement insights","Priority support","Custom branding options"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":18,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"members":"Unlimited","recording_length":"Unlimited","videos_per_person":"Unlimited"}},{"free":false,"name":"Business + AI","summary":"$24/user/month. Includes AI enhancement and automation features","features":["Everything in Business, plus:","Auto-video enhancement","Advanced editing","Video-to-text automation","Auto-meeting recap emails","Auto-meeting notes","Auto Titles, Summaries, Chapters, CTAs","Filler Word Removal","Silence Removal","Edit by transcript","Admin insights","AI Workflows"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":24,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"members":"Unlimited","recording_length":"Unlimited","videos_per_person":"Unlimited"}},{"free":false,"name":"Enterprise","summary":"Custom pricing. Enterprise security, SSO/SCIM, 99.95% SLA","features":["Everything in Business + AI, plus:","Advanced security (SSO, SCIM)","Salesforce integration","99.95% uptime SLA","EBA Compliance","Downloadable user insights","Custom data retention policies"],"contactSales":true}],"summary":"Free tier. Paid plans from $18/user/month (Business) to $24/user/month (Business + AI). Annual billing saves up to 17%. Enterprise plan requires contact.","currency":"USD","freeTier":true,"sourceUrl":"https://www.loom.com/pricing","retrievedAt":"2026-08-13T22:22:03.456Z","startingPrice":{"amount":18,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"hybrid","plans":[{"free":true,"name":"Explore","summary":"Free tier with 2,000 participant minutes/mo and limited features","features":["Up to 2,000 participant minutes/mo","Video calls","Chat","Screensharing","Waiting rooms","Background effects","Breakout groups","Insights suite (analytics)","Limited white labelling","Developer community","99.9% availability"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Test the API for free with limited features","contactSales":false,"includedLimits":{"active_videos":"24","max_participants":"200","participant_minutes":"2,000/mo"}},{"free":false,"name":"Build","summary":"$9.99/mo base + usage metering for participants, recording, and transcription","features":["2,000 included participant minutes/mo","Additional participant minutes at $0.004/min","Cloud recording at $0.01/min","Session transcriptions from $0.0065/unmuted min","Live captions from $0.0065/unmuted min","Recording transcriptions at $0.024/min","Live streaming at $0.01/min","30 GB days included monthly storage","Additional storage at $0.0015/GB day","Custom branding","File sharing","Chat","Screensharing","Waiting rooms","Background effects","Breakout groups","Insights suite (analytics)","Remove Whereby branding","Email support (response in 3 business days)","Developer community","99.9% availability"],"commitment":"monthly","components":[{"kind":"fixed","amount":9.99,"period":"month","currency":"USD"},{"per":{"qty":1,"unit":"participant minute"},"kind":"metered","amount":0.004,"currency":"USD"},{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.01,"currency":"USD"},{"per":{"qty":1,"unit":"unmuted participant minute"},"kind":"metered","amount":0.0065,"currency":"USD"},{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.024,"currency":"USD"},{"per":{"qty":1,"unit":"GB day"},"kind":"metered","amount":0.0015,"currency":"USD"}],"description":"Self-service plan for SMBs and proof-of-concepts with usage-based metering","contactSales":false,"includedLimits":{"storage":"30 GB days/mo","active_videos":"24","max_participants":"200","participant_minutes":"2,000/mo"}},{"free":false,"name":"Enterprise","summary":"Custom pricing with volume discounts and dedicated support","features":["Custom participant minute allowances","Volume discounts","Early access to new features","Implementation support","Technical Success Manager","HIPAA compliance included","Slack channel support (response in 1 business day)","All Build plan features","99.9% availability"],"description":"Custom pricing and support for large-scale deployments","contactSales":true}],"addOns":[{"name":"HIPAA Compliance","components":[{"kind":"fixed","amount":16.99,"period":"month","currency":"USD"}]}],"summary":"From $9.99/mo for Build plan with 2,000 included participant minutes. Free tier available. Usage-based metering for recording, transcription, and overage minutes.","currency":"USD","freeTier":true,"sourceUrl":"https://whereby.com/information/embedded/pricing","retrievedAt":"2026-08-13T22:39:07.935Z","startingPrice":{"amount":0.0015,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | mid | low |
| pricing.transparent | yes | yes |
| reliability.sla_pct | 99.95 | 99.9 |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | yes |
| security.gdpr | - | yes |
| security.hipaa | - | yes |
| security.iso27001 | - | yes |
| security.pci | - | yes |
| security.soc2 | - | yes |

## Capabilities (Collaboration Software)

| Capability | Loom | Whereby |
|---|:--:|:--:|
| **Modality** |  |  |
| Messaging | ✓ | ✓ |
| Video meetings | - | ✓ |
| Whiteboard | - | ✓ |
| **Meetings** |  |  |
| Screen sharing | ✓ | ✓ |
| Recording / transcription | Recording + AI notes | Recording |
| **Security** |  |  |
| End-to-end encryption | - | ✓ |
| SSO / SCIM | ✓ | - |
| **Access** |  |  |
| Guest / external access | ✓ | ✓ |
| **Compliance** |  |  |
| Compliance controls | ✓ | ✓ |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud only |
| **Scale** |  |  |
| Max participants | - | 200 |
| **Ecosystem** |  |  |
| App marketplace | - | ✗ |
| Public API / bot framework | ✓ | ✓ |
| **Commercial** |  |  |
| Free tier | ✓ | ✓ |

*Source: Vioscale. Generated 2026-09-01T16:58:37.356Z. "-" = undocumented, not absent.*