# LiveKit vs Sinch

**Leader by Vioscale score:** Sinch

| Attribute | LiveKit | Sinch |
|---|---|---|
| **Vioscale score** | 52.5 (71% (medium)) | 61.6 (73% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | LiveKit is a platform for developing conversational AI applications with voice and video capabilities. It provides global real-time infrastructure and integrations for telephony, enabling developers to deploy voice agents across web, mobile, and phone interfaces. | A unified platform providing enterprise-grade messaging, voice, and email capabilities with built-in delivery, compliance, and fraud protection. Offers both developer APIs and ready-made applications for marketing, notifications, identity verification, and customer support. |
| features.capabilities | `{"video":true,"voice":true,"two_way":true,"global_coverage":"global","usage_pricing_transparent":true}` | `{"rcs":true,"sms":true,"chat":true,"email":true,"video":true,"voice":true,"two_way":true,"whatsapp":true,"verify_otp":true,"global_coverage":"global","deliverability_tools":true,"usage_pricing_transparent":false}` |
| integrations.count | 2 | 13 |
| integrations.list | `[{"name":"OpenAI"},{"name":"SIP"}]` | `[{"name":"Genesys"},{"name":"3CX"},{"name":"Adobe"},{"name":"Emarsys"},{"name":"SAP"},{"name":"HubSpot"},{"name":"Shopify"},{"name":"Mailjet"},{"name":"Mailgun"},{"name":"SimpleTexting"},{"name":"ClickSend"},{"name":"Chatlayer"},{"name":"Contact Pro"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"web":true}` |
| pricing | `{"type":"hybrid","plans":[{"free":true,"name":"Build","summary":"$0/mo","features":["Agent deployment","Agent observability","Inference credits","Global edge network","Telephony (1 free number)","Session metrics and analytics","Community support"],"commitment":"monthly","components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Start with agent deployment, observability, inference credits, and global edge network","contactSales":false},{"free":false,"name":"Ship","summary":"$50/mo","features":["Everything in Build","Team collaboration","Custom voices","Instant rollback to previous deployments","Email support"],"commitment":"monthly","components":[{"kind":"fixed","amount":50,"period":"month","currency":"USD"}],"description":"Everything in Build plus team collaboration and custom voices","contactSales":false},{"free":false,"name":"Scale","summary":"$500/mo","features":["Everything in Ship","Role-based access","Metrics export APIs","Region pinning","Security reports / HIPAA","Inference discounts"],"commitment":"monthly","components":[{"kind":"fixed","amount":500,"period":"month","currency":"USD"}],"description":"Everything in Ship plus role-based access, metrics export APIs, and security reports","contactSales":false},{"free":false,"name":"Enterprise","features":["Everything in Scale","Volume pricing including inference","Shared Slack channel","SSO Support","Support SLA"],"contactSales":true}],"summary":"Free tier (Build: $0/mo) or starting at $50/mo (Ship). Usage-based per-minute pricing for agent sessions, telephony, LLM, STT, and TTS.","currency":"USD","freeTier":true,"sourceUrl":"https://livekit.io","retrievedAt":"2026-08-03T14:26:53.897Z","startingPrice":{"amount":50,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"usage","plans":[{"free":false,"name":"Voice API Calling","summary":"From $0.01/minute for outbound calls","features":["Domestic calling in 60+ countries","International calling","In-app calling","SIP interface","Call recording","Transcription","Text to speech","IVR menus","Number masking","Answering machine detection"],"components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.01,"currency":"USD"}],"description":"Pay-as-you-go voice calling with transparent per-minute pricing","contactSales":false},{"free":true,"name":"Phone Numbers","summary":"Setup: $0.00, Monthly: $0.00","features":["Receive calls","Domestic calling"],"components":[{"kind":"one_time","amount":0,"currency":"USD"},{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Local business phone numbers","contactSales":false}],"summary":"Pay-as-you-go from $0.01/minute for voice calls. Free trial available.","currency":"USD","freeTier":true,"sourceUrl":"https://www.sinch.com","retrievedAt":"2026-08-05T14:24:33.982Z","startingPrice":{"amount":0.01,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | low | low |
| pricing.transparent | no | no |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.iso27001 | - | yes |
| security.soc2 | yes | yes |

## Capabilities (Communication APIs)

| Capability | LiveKit | Sinch |
|---|:--:|:--:|
| **Channels** |  |  |
| SMS | - | ✓ |
| Voice | ✓ | ✓ |
| WhatsApp | - | ✓ |
| RCS | - | ✓ |
| Transactional email | - | ✓ |
| Video / real-time | ✓ | ✓ |
| In-app chat | - | ✓ |
| Verify / OTP / 2FA | - | ✓ |
| **Messaging** |  |  |
| Two-way messaging | ✓ | ✓ |
| **Reach** |  |  |
| Geographic coverage | Global | Global |
| **Delivery** |  |  |
| Email deliverability tools | - | ✓ |
| **Commercial** |  |  |
| Published per-unit pricing | ✓ | ✗ |

*Source: Vioscale. Generated 2026-09-01T17:05:37.801Z. "-" = undocumented, not absent.*